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Arlington Heights Ford
Arlington Heights, IL
5,570 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,570 reviews
April 11, 2026
Steve was very kind and helpful to complete the purchase of our car at their dealership. He explained everything in detail. He was friendly and pleasant to work with. of our car at their dealership. He explained everything in detail. He was friendly and pleasant to work with. More
by Usman
Employees Worked With
April 11, 2026
Lonnie was attentive from the minute we walked in the dealership. His humor kept the process light and easy. I appreciate his honest perspective and straightforward attitude. Happy to be going home with dealership. His humor kept the process light and easy. I appreciate his honest perspective and straightforward attitude. Happy to be going home with a new car same day! More
by katmtakeda
Employees Worked With
April 10, 2026
This was my first purchase from Arlington heights Ford and first time meeting and working with Steve Ursin. He was incredibly helpful, patient , knowledgeable and calming as we worked through closing t and first time meeting and working with Steve Ursin. He was incredibly helpful, patient , knowledgeable and calming as we worked through closing the purchase. I will highly recommend Steve to all my friends. More
by patrick.griffin
Employees Worked With
April 10, 2026
We worked with Lonnie on a new Bronco, smoothest and fastest experience we have ever had.. ask for Lonnie he will make it easy! fastest experience we have ever had.. ask for Lonnie he will make it easy! More
by schre008
Employees Worked With
April 10, 2026
Lonnie Catanese is great! Working with him was a breeze with a smooth buying process. Would recommend! 5 out of 5 stars. Working with him was a breeze with a smooth buying process. Would recommend! 5 out of 5 stars. More
by tschreier90
Employees Worked With
April 10, 2026
This was our 2nd car purchase from Steve Ursin. He is a wonderful salesperson. Steve came to our house with paperwork to sign due to our current medical situation from an organ transplant. It was a He is a wonderful salesperson. Steve came to our house with paperwork to sign due to our current medical situation from an organ transplant. It was a great experience working with Steve Ursin again. More
by Ramirez0139
Employees Worked With
April 10, 2026
We had talked to Jeremy in the afternoon and when we told him we were on our way he was waiting for us. He was very prepared and had all of the paperwork ready for us. Excellent customer service, knowledgeab him we were on our way he was waiting for us. He was very prepared and had all of the paperwork ready for us. Excellent customer service, knowledgeable and very friendly. More
by macieahmer
April 08, 2026
Rich helped me get a new tremor Explorer. Thankyou for your help nice great deal. Thankyou for your help nice great deal. More
by Babyblues7769
April 07, 2026
I always bring my car to Arlington heights ford because they give a excellent costumer service and professional service they give a excellent costumer service and professional service More
by Carlos Palacios
Employees Worked With
April 06, 2026
Lonnie Catanese was great from start to finish. I would highly recommend him for all of your automotive needs I would highly recommend him for all of your automotive needs More
by judeannecaputo
