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Arlington Heights Ford

Arlington Heights, IL

5.0
4,947 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 4,947 reviews

November 26, 2022

was previously at another dealership that tried telling me there was nothing wrong with a car we test drove (was making a loud knocking noise). Ended up stopping here and was treated with respect by Elliot More

by amybell1107
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Ben McCarty
Nov 29, 2022 -

Arlington Heights Ford responded

It is very kind of you to write us such a nice review! Sincerely, The Arlington Heights Ford Team

November 26, 2022

I would recommend this dealership to anyone who would ask me they are so nice and helpful More

by Otis713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

November 26, 2022

I am a previous customer and was looking to sell my car and order a new one. Fantastic and easy customer service More

by Reerun4783
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Ben McCarty
Nov 30, 2022 -

Arlington Heights Ford responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Arlington Heights Ford Team

November 25, 2022

Sam was absolutely excellent no problems and very patient and informative he has helped alot More

by Anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Arlington Heights Ford responded

Thank you so much for this excellent feedback and your kind words for Sam! Sincerely, The Arlington Heights Ford Team

November 25, 2022

George Sarkisian from Arlington Heights Ford was honest and helpful. Made the buying process easy More

by kgallen2
Recommend Dealer
Yes
Employees Worked With
George Sarkisian
Nov 30, 2022 -

Arlington Heights Ford responded

Thank you for taking the time to share with us! Sincerely, The Arlington Heights Ford Team

November 22, 2022

I had an amazing buying experience with Israel! He mad my truck purchase quick and easy! Can’t say enough about Israel and the crew at Arlington Ford! More

by brody5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gonzalez
Nov 29, 2022 -

Arlington Heights Ford responded

Thank you so much for leaving this awesome review of our dealership! Sincerely, The Arlington Heights Ford Team

November 22, 2022

Mike kept me updated on the status of my car repair and was very helpful. More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

November 22, 2022

Very clean and friendly. Highly recommend anyone to purchase their next vehicle from John Jr. More

by Jake_w
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Ben McCarty
Nov 29, 2022 -

Arlington Heights Ford responded

Thank you for this excellent review, Jake! Sincerely, The Arlington Heights Ford Team

November 21, 2022

Minimal pressure, focused on customer service. Jesus Sanchez was a pleasure to work with. Thanks More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Arlington Heights Ford responded

Thank you for this amazing review, Doug! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

November 21, 2022

If you go anywhere else but here, you messed up big time. George Sarkisian came in on his DAY OFF to help me out. 25 star review ✨️ 👌 😍 💖 ♥️ 🙌 ✨️ More

by Jesse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Sarkisian
Nov 28, 2022 -

Arlington Heights Ford responded

Thank you for reaching out, Jesse! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

Nov 28, 2022 -

Jesse responded

Honestly, don't change a thing! 100 percent, honest truth, you have THE BEST customer service I've ever encountered.

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