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Arlington Heights Ford
Arlington Heights, IL
4,889 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,889 reviews
September 16, 2022
After leaving a very terrible dealership in Skokie we came to Arlington Heights Ford worked with Anthony and Frank! Best around. Customer service was top notch and never felt pressured which in now a day came to Arlington Heights Ford worked with Anthony and Frank! Best around. Customer service was top notch and never felt pressured which in now a days says a lot! More
by Lulu
Employees Worked With
Anthony Seamans, Frank White
September 16, 2022
Very good customer service. Good communication throughout the whole process. No high pressure from the whole team. Won't go wrong coming here. Good communication throughout the whole process. No high pressure from the whole team. Won't go wrong coming here. More
by Jason 55
Employees Worked With
Anthony Seamans, Frank White
September 16, 2022
Elliott was great dealing with in your purchasing my car and sure he will continue to be as I get familiar with my new vehicle. and sure he will continue to be as I get familiar with my new vehicle. More
by Kmann0221
September 16, 2022
He was very helpful and explained all my questions will recommend to family and friends thank you recommend to family and friends thank you More
by Vlatrofa57
September 16, 2022
We literally have 80,000 vehicles in our fleet. so i deal with several hundred dealerships through the year. It's a nice especially in this rather trying times to work with a dealership as a partne so i deal with several hundred dealerships through the year. It's a nice especially in this rather trying times to work with a dealership as a partner rather than an adversary. Warm professional transaction. More
by dennisciniero
Employees Worked With
September 15, 2022
Excellent and prompt service. Fast turn around time with ordering parts. Thank you Tony. Great service. Fast turn around time with ordering parts. Thank you Tony. Great service. More
by Ford driver
Employees Worked With
September 15, 2022
Fastest and smoothest transaction ever. No hassle at all and no hidden fees. Will recommend 100% No hassle at all and no hidden fees. Will recommend 100% More
by Abdul Ahmed
September 15, 2022
Rich and Joe are the best! Helped me to get 9 vehicles this year and still counting. Helped me to get 9 vehicles this year and still counting. More
by US CHAMPION
September 15, 2022
Service advisor Anthony Velasco goes above and beyond for his customers, my interaction with him was by far the best experience I’ve ever had at this dealership. his customers, my interaction with him was by far the best experience I’ve ever had at this dealership. More
by Mikoszadam
Employees Worked With
Anthony Velasco
September 15, 2022
Very friendly, great customer service! ! Richard, Jose, and Frank were all great and very helpful. Thank you!! ! Richard, Jose, and Frank were all great and very helpful. Thank you!! More
by Lindsey
Employees Worked With
