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Arlington Heights Ford
Arlington Heights, IL
4,894 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,894 reviews
August 26, 2022
Drove 85 miles to get here and the deal went smooth. Will recommend this dealer to a friend Will recommend this dealer to a friend More
by barrymess
Employees Worked With
Other Employees :
John Rodriguez, Jon Franklin, Ben McCarty
August 25, 2022
I ordered my hybrid escape just how I wanted it. It was a wonderful experience!!! Elliott is great!! It was a wonderful experience!!! Elliott is great!! More
by peekaboo1032
Employees Worked With
August 25, 2022
Excellent customer service from Victor Villanueva, service advisor. My 2nd of 3 free oil changes were handled quickly and I got a thorough report on the multi-point checkup from Victor afterwards. T service advisor. My 2nd of 3 free oil changes were handled quickly and I got a thorough report on the multi-point checkup from Victor afterwards. Thank you More
by Johnlorens
Employees Worked With
August 24, 2022
Jesus his a great salesperson! Highly recommend . Very nice guy, great knowledge of product. So if you stop by this dealership ask definitely for him. Highly recommend . Very nice guy, great knowledge of product. So if you stop by this dealership ask definitely for him. More
by Aga
Employees Worked With
August 24, 2022
Worked with Marco on a difficult vehicle to find around the country. He was professional and very thorough throughout the process. Vehicle was purchased for a business several states over and he insured dr the country. He was professional and very thorough throughout the process. Vehicle was purchased for a business several states over and he insured driver was well informed on using all features of the vehicle. Thanks, Marco, for demonstrating excellent customer service. More
by James T.
Employees Worked With
Marco Saldana
August 24, 2022
Anthony Seamans was excellent at explaining the different models and trim levels and helped us identify the best option that fit our needs. I will be recommending him to friends. Ben McCarthy also helped t models and trim levels and helped us identify the best option that fit our needs. I will be recommending him to friends. Ben McCarthy also helped to make the purchase process enjoyable. More
by Jjackson0033buckeye
Employees Worked With
Anthony Seamans, Ben McCarty, Kevin Juarez
August 23, 2022
Elliotts customer service did not end at the time of sale! Any thing we have questions about he is more than willing to help. He follows through and follows up after it is resolved. Top notch! Would r sale! Any thing we have questions about he is more than willing to help. He follows through and follows up after it is resolved. Top notch! Would refer him to anyone in the market for a vehicle! More
by Jennifer.digioia
August 23, 2022
Tony in service is a pleasure to deal with. He's a straight shooter. No beating around the bush with him. He's a straight shooter. No beating around the bush with him. More
by BHaupt
Employees Worked With
August 23, 2022
Trustworthy dealership, fast and accurate estimate of selling my 2017 Jeep Compass. I’d highly recommend this dealership to anyone looking for great prices and excellent service. selling my 2017 Jeep Compass. I’d highly recommend this dealership to anyone looking for great prices and excellent service. More
by rickert
