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Arlington Heights Ford
Arlington Heights, IL
5,573 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,573 reviews
November 13, 2025
Nathan was great attending to my needs on an emergency basis He was courteous, polite, and professional. Service was on time and within the price quoted. basis He was courteous, polite, and professional. Service was on time and within the price quoted. More
by dunneroofingco
Employees Worked With
Nathan Shulkin
November 12, 2025
Lonnie was great to work with. He made the process simple and smooth! Would definitely recommend. He made the process simple and smooth! Would definitely recommend. More
by shauna
Employees Worked With
November 12, 2025
Elliott was kind and helpful and got me a great deal! I was able to stay within my budget and still get a car that I loved! I highly HIGHLY recommend if you need a car, go see him! I was able to stay within my budget and still get a car that I loved! I highly HIGHLY recommend if you need a car, go see him! More
by danielle.crescenti
November 12, 2025
So appreciate the amazing service our Salesman Lonnie Catanese gave us. Recommend him 100% & will use him for future purchases. Catanese gave us. Recommend him 100% & will use him for future purchases. More
by Chrgich5
Employees Worked With
Other Employees :
BEN MCCARTY, Victor Martinez
November 12, 2025
It was good experience doing regular service with appointment, recommendations and recalls. Everything went smooth.. appointment, recommendations and recalls. Everything went smooth.. More
by ijes80
Employees Worked With
November 11, 2025
Very friendly. No messing around with pricing on trade in. Fast great service. Sammy was amazing also, Victor on trade in and Mark in finance. There was something t No messing around with pricing on trade in. Fast great service. Sammy was amazing also, Victor on trade in and Mark in finance. There was something that needed to be fixed on the car and it was done with no bargaining. Great, friendly, responsible sales people!!! More
by enbrink99
November 11, 2025
Excellent customer service, answered all our questions. Jesus patiently listened to all our concerns and gave us the best car price. He worked above and beyond to provide us with exceptional customer servi Jesus patiently listened to all our concerns and gave us the best car price. He worked above and beyond to provide us with exceptional customer service:) More
by aacharya.saurabh
Employees Worked With
November 11, 2025
JB handled the service request very throughly. This was one of the my best service interactions ever. Not only did he complete the job early, he arranged for a car drop off. Keep up the good work This was one of the my best service interactions ever. Not only did he complete the job early, he arranged for a car drop off. Keep up the good work JB More
by Jerhamp33
Employees Worked With
November 11, 2025
Junior and Jazmin helped me out. They were kind, professional and very helpful. They answered my questions and walked me through every step of the process. They were kind, professional and very helpful. They answered my questions and walked me through every step of the process. More
by micah87cs
