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Arlington Heights Ford

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
5.0
4,960 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 4,960 reviews

November 02, 2021

George was our salesman, very friendly. We felt at ease dealing with him. Highly recommended More

by Robinpott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Sarkisian
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Nov 02, 2021 -

Arlington Heights Ford responded

Thanks for your outstanding review, Robin! We're very happy to hear that George was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

November 02, 2021

Fast lane at this Dealership works the way it was designed to perform. Arrived at garage, Mike Waddle wrote out my work order. In and Out in less than 1 1/2 hr. Truck washed too. I called GOLF MI More

by Wisconsin Geo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2021 -

Arlington Heights Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Arlington Heights Ford Team

November 01, 2021

Very happy with price and deal upfront with price. Was in and out manager and salesman was awesome.dealt with Richard Jacobson More

by bigbass0729
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Sarkisian
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Nov 01, 2021 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

November 01, 2021

Jesus and the team were great. Super easy to work with, and highly recommend this dealership More

by Heathschecter1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank White
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Nov 01, 2021 -

Arlington Heights Ford responded

Thank you so much for the nice review, Heath! We really appreciate this feedback and we'll be certain to share your compliments with Jesus and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Arlington Heights Ford Team

November 01, 2021

he was very good great humor would recommend to others dealership had several cars to pick from More

by cindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Guido
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Nov 01, 2021 -

Arlington Heights Ford responded

Cindy, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Arlington Heights Ford Team

November 01, 2021

Elliott Reichel made a car buying experience painless and absolutely memorable. That’s never happened before. More

by Big G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Guido
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Nov 01, 2021 -

Arlington Heights Ford responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Elliott was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Arlington Heights Ford Team

October 31, 2021

This is the second car purchased here. Always a great experience. Everyone worked very hard to get me my new car. More

by grandmablh2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Arlington Heights Ford responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Sincerely, The Arlington Heights Ford Team

October 31, 2021

Great service once again from a 30 years plus customer. Your new man Kevin seems like a fine young man. Keep up the good work ! More

by geesdream
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez *****, Yasmin Bahena
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Nov 01, 2021 -

Arlington Heights Ford responded

Thank you so much! Kevin is new to us but is quickly proving to be a valuable member of our team. Thank you for the kind words and we look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

October 30, 2021

Had a very good selection of vehicles I was interested in and in the year that I wanted. Very accommodating More

by dblhntr
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2021 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

October 30, 2021

Good place to service and repair a car, professional service advisors, not to mention mechanics...Good luck with the job,Kevin. More

by qazco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez
Report | Print
Nov 01, 2021 -

Arlington Heights Ford responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Ford Team

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