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Arlington Heights Ford
Arlington Heights, IL
4,948 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,948 reviews
September 12, 2020
Great service has become the expectation with AH Ford. After getting an oil change this morning, I was a little surprised to see the safety check completed (all green checks) on my car only to find I had After getting an oil change this morning, I was a little surprised to see the safety check completed (all green checks) on my car only to find I had a headlight out when I got home. May have just been a coincidence that it went out sometime between when I left the shop and pulled into my driveway? Will be spending some time today changing headlamps in my driveway when I could have had your shop do it while it was inside (and dry). More
by Krussell
Employees Worked With
September 10, 2020
I always receive great service from this establishment. Every person that I encounter are very friendly and pleasant. The wait time was very short and in the waiting room the office staff was cleaning the Every person that I encounter are very friendly and pleasant. The wait time was very short and in the waiting room the office staff was cleaning the room and the remote with disinfectant. I was impressed! More
by Cathyod56
Employees Worked With
Steve Verhagen
September 07, 2020
These are tough times for every business. Arlington These are tough times for every business. Arlington Heights Ford knows how to take care of the customer at all times. I had the Ford Works oil cha These are tough times for every business. Arlington Heights Ford knows how to take care of the customer at all times. I had the Ford Works oil change/ vehicle care package done to my 2015 F 150 Platinum. From scheduling appointment to checking in to job completion, everything was flawless. If not for the masks for Covid this service was like all the others I’ve had. More
by planemech
Employees Worked With
Spiro Dimas
September 06, 2020
overall good. Would have expected a follow review of the vehicle options with me since I had my son pick it up. Also there was an antenna piece missing, $74k vehicle I would not expect that. Kevin Baudhui vehicle options with me since I had my son pick it up. Also there was an antenna piece missing, $74k vehicle I would not expect that. Kevin Baudhuin 224-374-9024 More
by kbaudhuin
Employees Worked With
Ryan Livingston
September 06, 2020
We are happy with the dealership though not every individual was pleasant. We understand that everyone has good days and bad days. We just caught one on a bad day. Overall we are pleased with the individual was pleasant. We understand that everyone has good days and bad days. We just caught one on a bad day. Overall we are pleased with the dealership. More
by Pjstoeck
September 06, 2020
Great Service and nice people. The service is always thorough and good quality and they are respectful of your time. Overall this dealership is good. thorough and good quality and they are respectful of your time. Overall this dealership is good. More
by eric
Employees Worked With
David Villadonga
September 04, 2020
I was completely satisfied with the professionalism displayed by all of the Arlington Heights Staff. We will highly recommend Arlington Heights Ford to all of our family and friends. displayed by all of the Arlington Heights Staff. We will highly recommend Arlington Heights Ford to all of our family and friends. More
by bobbenedetto
