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Arlington Heights Ford
Arlington Heights, IL
5,330 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,330 reviews
January 08, 2021
Mike and all the guys in service always doing great job, great place to go for service, I recommend Arlington Heights ford to everyone I know great place to go for service, I recommend Arlington Heights ford to everyone I know More
by waddle971
Employees Worked With
January 08, 2021
I had a great experience at Arlington Heights Ford, my salesman Steve Ursin was exceptional , I definitely will call him when it’s time to purchase another truck. salesman Steve Ursin was exceptional , I definitely will call him when it’s time to purchase another truck. More
by Jimbo
January 08, 2021
Our salesman, Steve Ursin, was the best! Such a nice guy, guided us through the process of purchasing our new Mustang easily. It was the best buying experience we’ve ever had. And we love our new car!! guy, guided us through the process of purchasing our new Mustang easily. It was the best buying experience we’ve ever had. And we love our new car!! More
by Mustang J
January 07, 2021
Nothing but great things to say. First time buying a vehicle and it was a great experience. Let me test drive exactly what I went in looking for and they were not pushy at all like other car dealerships vehicle and it was a great experience. Let me test drive exactly what I went in looking for and they were not pushy at all like other car dealerships. It was a stress free, hassle free, and is probably safe to say the best car buying experience I will ever have. Even the finance department was easy going and not over baring with all of the add-ons that I could have had, said no once and didn't get asked again - which is how it should be. Definitely will be returning when it is time to buy my next car. More
by Madison.woltman
Employees Worked With
Ryan Livingston, Joe Baez
January 07, 2021
We ordered a 2020 Ford Transit through Arlington Heights Ford. The experience was great, and our salesman Elliot was very good about keeping us informed as to when the vehicle would be arriving from ford. Ford. The experience was great, and our salesman Elliot was very good about keeping us informed as to when the vehicle would be arriving from ford. More
by neil
January 07, 2021
Very friendly salesman. Car was in great condition and was clearly taken care of well by the dealership. Gave me a free full tank of gas and a free oil change. Very happy with the purchase! was clearly taken care of well by the dealership. Gave me a free full tank of gas and a free oil change. Very happy with the purchase! More
by chamman
Employees Worked With
January 05, 2021
Your service was terrible. I waited over 4 hours for any help. You and your organization are pathetic. After buying Ford's exclusively for over 10 years, Hello Chevy. help. You and your organization are pathetic. After buying Ford's exclusively for over 10 years, Hello Chevy. More
by chevy from now on
Employees Worked With
Other Employees :
Manuel Guerrero, Ryan Livingston, Ryan Flores
January 04, 2021
Elliott was amazing! Found the perfect vehicle and worked hard to get me the monthly payment I needed! He didn’t push us, just listened and did all he could for me! hard to get me the monthly payment I needed! He didn’t push us, just listened and did all he could for me! More
by Jenefer
Employees Worked With
January 04, 2021
Work done in a timely manner . Service advisors are a pleasure to deal with. Parts dept is very reliable and easy to deal with when ordering parts pleasure to deal with. Parts dept is very reliable and easy to deal with when ordering parts More
by desplaines
January 04, 2021
Strongly recommend their service department.The service Strongly recommend their service department. The service manager Jerry fixed a problem with my Ford Fusion that another dealer could not fix. He was Strongly recommend their service department. The service manager Jerry fixed a problem with my Ford Fusion that another dealer could not fix. He was very efficient and personable and fixed the car under warranty even though I didn't buy the car there. More
by Ken
