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Arlington Heights Ford
Arlington Heights, IL
5,448 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,448 reviews
March 17, 2021
I have received great service from Arlington Heights Ford for the last 6 years! This is the first time I worked with Mike and he was very helpful and answered all my questions. The service staff always doe for the last 6 years! This is the first time I worked with Mike and he was very helpful and answered all my questions. The service staff always does a great job! Thanks More
by tomas
March 17, 2021
Spirit did a great job. Attentive to my concerns and needs regarding my vehicle, Readily available and communicative. Had the work taken care of in great time. needs regarding my vehicle, Readily available and communicative. Had the work taken care of in great time. More
by albo1926
Employees Worked With
Spiro Dimas
March 17, 2021
The service department was very efficient and professional during my recent visit. From check-in to check out the service rep was very friendly and answered all of my questions clearly. professional during my recent visit. From check-in to check out the service rep was very friendly and answered all of my questions clearly. More
by wtebbe
Employees Worked With
March 17, 2021
Service Staff is always very helpful. Victor is new to Service Staff is always very helpful. Victor is new to me but he took good care. I do miss former service manager, Steve. He guided me through Service Staff is always very helpful. Victor is new to me but he took good care. I do miss former service manager, Steve. He guided me through TWO Fusions. More
by sturmjudith
Employees Worked With
March 17, 2021
The customer service at this dealership is fantastic. David is so friendly! We always receive the best care for our cars. We wouldn’t go anywhere else!! David is so friendly! We always receive the best care for our cars. We wouldn’t go anywhere else!! More
by kathleenk722
Employees Worked With
David Villadonga
March 16, 2021
My only suggestion would be to have a sign in the service area where I usually check in to direct me to the parts department. Otherwise it was excellent. area where I usually check in to direct me to the parts department. Otherwise it was excellent. More
by Nancy.Recker
Employees Worked With
March 16, 2021
Buying a new vehicle in the eyes of many is a hassle. Well, let me tell you how to erase any/all hassles...call Elliott Reichel at AH Ford! He will respect your time, work tirelessly to get the best dea Well, let me tell you how to erase any/all hassles...call Elliott Reichel at AH Ford! He will respect your time, work tirelessly to get the best deal you can get, and get you into your new ride seamlessly! Frank White, the finance guy, was fluid and most importantly to me..honest without being pushy. Cap off my experience was a saved trip to Weathertech in Bolingbrook after the parts guy found my desired floor mats in their warehouse! You want to buy, just make the call to Elliott Reichel. I can guarantee you’ll be satisfied. More
by Jimmyv6560
March 15, 2021
Just had the most horrific experience walking into a dealership and interacting with sales staff. It happened around 4 pm on March 15th. I walked in into a dealership. Two men, I believe both were sales dealership and interacting with sales staff. It happened around 4 pm on March 15th. I walked in into a dealership. Two men, I believe both were salesmen, were having trouble acknowledging me. Only after I desperately eye-connected one of them, he approached me. Without introducing himself, he asked what I was looking for. I answered that I'm looking for a particular Bronco Sport model. He asked me to a table, were he brought up a Ford website. I tried to point to the model and options I'm looking for. I'm pretty sure he saw this part of website for the first time ever. He told me that he'll need to ask someone who knows this model better to help me. Meanwhile, the second man went on to call someone and started swearing loudly and continuously right behind me. A new salesperson approached me and, without any introduction, started asking questions of what I was looking for. I asked for his name. He said his name was Sam. I told him that I'd like to purchase a Bronco Sport Badlands. He started asking if I want to by a "big one"(!?). I guess he thought I was looking for Bronco not Bronco Sport model, or he might not knew the difference between the two. Again, I explained that I'm looking for Bronco Sport Badlands of a particular color and options, and could wait till end of May to take a possession of the vehicle. A person behind me, who was before swearing on the phone, interjected by barking out loud "that there is no way this can be done". At this point I had only option to thank them and walkout out of the dealership. More
by anthonyioffe
March 15, 2021
This is my first Ford in many years. I was attracted by online information about the Mustang Mach-e, and placed an online reservation. My neighbor (a Ford rep at another dealership) recommended I work with online information about the Mustang Mach-e, and placed an online reservation. My neighbor (a Ford rep at another dealership) recommended I work with John Guido Jr. That turned out to be a very good recommendation. Even well before my car arrived, John was very helpful in answering questions and finding information for me. I recognize that Ford is using a new "model" for how this car is marketed and sold to customers, and John was good at navigating the new approach on my behalf. Anthony was helpful in getting the tech set up on delivery day. Jerry made a great first impression in helping me with a couple of service items. I've been a customer at another make's dealership for about 20 years, so I'm new to AH Ford. So far, I feel it's going to be a good relationship. More
by Jeff.bg.il
March 15, 2021
Marco, Jose and Frank made purchasing a new vehicle as straightforward of a process as I have ever experienced. Transparent communication and a pleasant interaction throughout the process were highlights, straightforward of a process as I have ever experienced. Transparent communication and a pleasant interaction throughout the process were highlights, from the test drive through the finance department. We love our new truck and couldn't recommend working with the team at Arlington Heights Ford highly enough. More
by khammel88
