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Arlington Heights Ford
Arlington Heights, IL
5,258 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,258 reviews
November 06, 2020
Quick and easy, polite guys who took care of my needs for my vehicle without a hassle. Will be coming back again for further service. my vehicle without a hassle. Will be coming back again for further service. More
by Enrique prieto
Employees Worked With
November 06, 2020
Ryan is an excellent salesman; professional, friendly, and very helpful. Ryan made my purchase experience very pleasant. My purchase was faster than I thought and with very little hassle. and very helpful. Ryan made my purchase experience very pleasant. My purchase was faster than I thought and with very little hassle. More
by tomkrozel
November 05, 2020
The friendly and efficient service I get at Arlington Heights Ford makes me feel like a valued customer! Jerry Hood was very helpful in making my appointment and ensuring a loaner would be available. Ikr Heights Ford makes me feel like a valued customer! Jerry Hood was very helpful in making my appointment and ensuring a loaner would be available. Ikram Alam ensured I understood what services were being done and what the costs would be, as well as keeping me informed as to when my vehicle would be ready. This kind of attention and care is why I keep coming back to Arlington Heights Ford! More
by sharonborstein
November 05, 2020
As always very warming, friendly and professional. Always treat me with courtesy Advises truly what's needed and repairs always are done quickly and correctly treat me with courtesy Advises truly what's needed and repairs always are done quickly and correctly More
by chaswats3
Employees Worked With
November 04, 2020
Spiro was very helpful, professional and kept us updated on the progress of our service needs. Jerry Hood made sure everything was taken care of when we picked up our vehicle. on the progress of our service needs. Jerry Hood made sure everything was taken care of when we picked up our vehicle. More
by spp959
November 04, 2020
Great Service from your service department and Ryan Livingston is constantly exceeding my expectations! great experience as usual from Ryan L. Sincerely, Stephen R. Duffy Livingston is constantly exceeding my expectations! great experience as usual from Ryan L. Sincerely, Stephen R. Duffy More
by DUFFY
November 03, 2020
Prompt attention to problem. Extra key made in shorter time than expected. I received appropriate assistance because of my wheelchair resulting in accessibility for me. time than expected. I received appropriate assistance because of my wheelchair resulting in accessibility for me. More
by bgeverhart
October 31, 2020
Mike was great as always!!!I bring my car for six years Mike was great as always!!! I bring my car for six years and I will keep doing it the guys can get to the bottom of the problem and repair it promptl Mike was great as always!!! I bring my car for six years and I will keep doing it the guys can get to the bottom of the problem and repair it promptly More
by maxim.geht
