Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
4,972 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,972 reviews
October 25, 2019
AH Ford - Consistently Great! Jerry and his entire service team are fantastic. For this particular visit, Wade performed his usual diligent job; never over selling but always offe Jerry and his entire service team are fantastic. For this particular visit, Wade performed his usual diligent job; never over selling but always offering sound advice. More
by dwberkow
October 24, 2019
Good Experience With Repair I brought my car in based on feedback from my daughter who is the primary driver of the car, Mike Waddle was very helpful in making sure I really need I brought my car in based on feedback from my daughter who is the primary driver of the car, Mike Waddle was very helpful in making sure I really needed the service I was asking for. In the end I did not need any work on the issue I brought the car in for, but had other car maintenance that was needed. I felt I received an honest appraisal of what was needed for me car. Service was performed on time and in line with the cost estimates I received. I was very happy with my experience More
by bh ah
Employees Worked With
October 23, 2019
Always great service Everyone is very friendly and helpful. I’m in and out quick with my vehicle. Arlington Heights Ford is the only place we go for service Everyone is very friendly and helpful. I’m in and out quick with my vehicle. Arlington Heights Ford is the only place we go for service More
by Scott K.
Employees Worked With
October 23, 2019
Always Amazing Service , Still after 20 years of using AHF. It's a pleasure working with the staff at Arlington Heights Ford. From sales to service we look forward to inter , Still after 20 years of using AHF. It's a pleasure working with the staff at Arlington Heights Ford. From sales to service we look forward to interacting with the staff at AHF. Great people to do business with. More
by JB
October 22, 2019
Very quick and very professional. Everyone one was professional and helpful. I got a great price and help with getting my hand controls put in the car. I'll definitely go thru Rich for Everyone one was professional and helpful. I got a great price and help with getting my hand controls put in the car. I'll definitely go thru Rich for my next vehicle. More
by mdaly1955
October 22, 2019
Always Happy Good service and response to issues. Have used them with the last two cars and always used them regularly to take care of the vehicle. Also purchase f Good service and response to issues. Have used them with the last two cars and always used them regularly to take care of the vehicle. Also purchase from them. Always good experience. More
by suedvm96
Employees Worked With
Michael Liszewski
October 22, 2019
Worh was doe in a timely maner I thought that everyone did a great job and they found a nail in my tire that kept losing air The price was very reasonable I thought that everyone did a great job and they found a nail in my tire that kept losing air The price was very reasonable More
by Dino
Employees Worked With
Steve Verhagen
October 19, 2019
People here are so friendly and nice. Other dealers are not very helpful and are not honest. I have always felt like family here and am very comfortable with this dealer ship not very helpful and are not honest. I have always felt like family here and am very comfortable with this dealer ship More
by Bingo
October 19, 2019
Very friendly and helpful Every time I need service everyone is very friendly and knowledgeable I have been coming here for over 15 years and have always been satisfied I also Every time I need service everyone is very friendly and knowledgeable I have been coming here for over 15 years and have always been satisfied I also have purchased several cars there with a good experience every time More
by Bobby
Employees Worked With
Other Employees :
Cassandra , Arnie Kosovski, Neal Snyder, Steve Verhagen
October 19, 2019
Excellent service and responses from service department. Friendly and courteous during drop off , pick up of loaner car and at pick up at the completion of service work. We continue to loo department. Friendly and courteous during drop off , pick up of loaner car and at pick up at the completion of service work. We continue to look to Arlington Heights Ford for our vehicle purchases and service More
by Dennis
Employees Worked With
