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Arlington Heights Ford
Arlington Heights, IL
5,678 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,482 service reviews
August 04, 2026
Mike W. Is a great example of what is excellent service. He made sure every step of the way I knew what was going on with my car and there were no surprises. Is a great example of what is excellent service. He made sure every step of the way I knew what was going on with my car and there were no surprises. Please with the work and his service. More
by Divinemercy1216
Employees Worked With
July 27, 2026
As usual, Mike W. was respectful, clear in his explanation and thorough. And he came in on his day off to help out the Service Department! was respectful, clear in his explanation and thorough. And he came in on his day off to help out the Service Department! More
by Tom B
Employees Worked With
July 24, 2026
Always on top of my service and repairs to my 2016 F-150. Recent recall handled quickly and efficiently by Mike Waddle. Also a shout out for service advisor Z who has helped me in the past. Can't say enou Recent recall handled quickly and efficiently by Mike Waddle. Also a shout out for service advisor Z who has helped me in the past. Can't say enough of good things about the service I've received. More
by JMitton
Employees Worked With
July 11, 2026
Excellent service, very fast entry via the express lane, friendliness, unbeatable service, and great attention. friendliness, unbeatable service, and great attention. More
by Francisco Javier Trujillo
Employees Worked With
July 05, 2026
Excellent service every time! As a woman a dealership you can trust! This dealership is one that won’t add unnecessary service, trust means a lot. As a woman a dealership you can trust! This dealership is one that won’t add unnecessary service, trust means a lot. More
by Reddanyo
June 26, 2026
I needed to take my vehicle to Arlington Heights Ford to be fixed and I showed up without an appointment and they took care of my car without any problem. be fixed and I showed up without an appointment and they took care of my car without any problem. More
by Marrero
Employees Worked With
June 26, 2026
I was in for recent service visit. Everything was handled professionally and in an efficient manner. I was even offered the courtesy of a ride home during my visit. Thank you for a gr Everything was handled professionally and in an efficient manner. I was even offered the courtesy of a ride home during my visit. Thank you for a great experience. More
by ecostello321
Employees Worked With
June 17, 2026
J.B is always extremely helpful, informative, and professional. He seems to always fo above and beyond and I really appreciate that! professional. He seems to always fo above and beyond and I really appreciate that! More
by dahliadenman61
Employees Worked With
June 12, 2026
Great communication with honest service reps. Reasonable prices for repairs with fast scheduling. Friendly & professional. Reasonable prices for repairs with fast scheduling. Friendly & professional. More
by Cindy K.
June 11, 2026
I've dealt with Arlington Heights for 5 years now and always feel good about the service received. JB is the service manager I try and request and appreciate the relationship we've builit over time. He a always feel good about the service received. JB is the service manager I try and request and appreciate the relationship we've builit over time. He always strives to ensure that my service is done properly but also tries to save me money wherever possible. Professional and courteous. Highly recommend!! More
by jeff.jbt.thompson
Employees Worked With
