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Arlington Heights Ford
Arlington Heights, IL
5,584 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,459 service reviews
April 26, 2026
Mike Waddle was very professional, open, AMA honest about the service and expectations. I recommend using this dealership for service. the service and expectations. I recommend using this dealership for service. More
by Michael.Kennedy
Employees Worked With
April 17, 2026
JB always takes good care of us when we come in and gives us the details of what needs to be done on the escape. We are very happy with the work and know we can count on it being done right. us the details of what needs to be done on the escape. We are very happy with the work and know we can count on it being done right. More
by Tdevine71
Employees Worked With
April 11, 2026
Every time I go to Ford dealership, from my check in with JB, I always get top notch service! JB, I always get top notch service! More
by lluyando629
April 07, 2026
I always bring my car to Arlington heights ford because they give a excellent costumer service and professional service they give a excellent costumer service and professional service More
by Carlos Palacios
Employees Worked With
April 05, 2026
Great service! Always consistent and they get you in and out so I can continue on with my day. Always consistent and they get you in and out so I can continue on with my day. More
by Jazz
Employees Worked With
April 01, 2026
Z Fensin went above and beyond for my service and contract information. Very helpful and understanding. contract information. Very helpful and understanding. More
by Tara
Employees Worked With
Other Employees :
Z Fensin and his supervisor (guy at the middle/front desk)
March 27, 2026
Credit where credit is due. Mark in the parts department is outstanding. I needed an obscure accessory for my Ford Transit 250, rocker molding for running boards. I searched mul Mark in the parts department is outstanding. I needed an obscure accessory for my Ford Transit 250, rocker molding for running boards. I searched multiple Ford dealers, online accessory suppliers and could not get anything other than the standard moldings. Mark worked with me to find the correct parts, gave me a very good price and had them available in a few days. The tip he gave me is if you see a vehicle with a factory accessory get the VIN and a Ford dealer can get the details of that vehicle including all the different accessories. Thank you Mark. More
by Mike
Employees Worked With
Mark, Parts Department
March 25, 2026
Mike checked me in for my oil change and tire rotation. Even though I was warned that the department was busy and that I should expect to wait about an hour and a half, and my car was ready to go about an Even though I was warned that the department was busy and that I should expect to wait about an hour and a half, and my car was ready to go about an hour later. No additional problems were noted so I felt confident that there were no unnecessary upsells. More
by EcoSport19
Employees Worked With
March 24, 2026
J B was very proffesional and was very efficient in updating me on the status of my car repair. I was pleasantly surprised when my repair took only one hour when it was originally estimated to take up updating me on the status of my car repair. I was pleasantly surprised when my repair took only one hour when it was originally estimated to take up to three hours. Great job all around! More
by molson023
Employees Worked With
