Arlington Heights Ford

Service concierge service! It's so convenient. My car was picked up on time by Russ, who was super friendly. Lou, my service advisor, kept in close touch with me about how thi It's so convenient. My car was picked up on time by Russ, who was super friendly. Lou, my service advisor, kept in close touch with me about how things were going. My car was dropped off in a timely manner. Everything was seamless! More

Thank You Amber for your service and support to get my Vehicle fixed!! And explain why I have been unable to get the control of my car heat and air conditioner. Vehicle fixed!! And explain why I have been unable to get the control of my car heat and air conditioner. More

Valuable time choices for service. Quick and though check on outstanding recall notices, super clean waiting room, and excellent customer service for the times I needed routine and ot Quick and though check on outstanding recall notices, super clean waiting room, and excellent customer service for the times I needed routine and other services. More

Very helpful staff and conveient location. I have been bringing my Ford cars here for a number of years and plan on continuing inn the future. I have been bringing my Ford cars here for a number of years and plan on continuing inn the future. More

I recently had a great experience at AH Ford. JB took the time to explain how the process works with an extended warranty and walked me through the repair plan in a way that was clear, thorough, JB took the time to explain how the process works with an extended warranty and walked me through the repair plan in a way that was clear, thorough, and easy to understand. I appreciated his patience and willingness to answer my questions. Throughout the process, JB kept me informed about my vehicle’s status and provided updates on the expected timeline. The technician was able to replicate the issue, and JB called to share the good news that my vehicle would be ready the very next day! I really appreciate JB’s professionalism, communication, and dedication to providing a positive customer experience. He made the entire process smooth and stress-free, and his excellent service deserves to be recognized. Thanks JB for all you do! -Liz D. More

This review is for Jerry Hood Service Director Arlington Heights Ford. I have a 2022 E350 Super Duty Motor Home and was experiencing extreme issues getting my Camper to get a passed emissions test. After 3 Heights Ford. I have a 2022 E350 Super Duty Motor Home and was experiencing extreme issues getting my Camper to get a passed emissions test. After 3 attempts at Illinois Emissions and failure to connect to their systems and trying to fix the problem on my own and taking it to a mechanic i decided to take it to Arlington Heights Ford for them to attempt to figure out my problem. The whole issue was Illinois Emissions could not connect to my OBD2 to verify compliance. Arlington Heights ran it through their scanner and had no problem connecting just like my Mechanic did as well. I went in to pick up the Camper and was able to have a conversation with Jerry Hood about not having any other options to get this vehicle to pass emissions so i can get plates for the following year. When sitting down with Jerry in his office he noticed that there was on update for the Gateway which is part of the OBD2 port. He brought my Camper back into the shop and ran the update and solved the problem that nobody else could figure out. He not only did that but he also took it back to Illinois Emissions and got my Passed Emissions test for me. I am recently retired and Camping all over the US and Canada was my retirement plan. If Jerry had not solved this problem my Camping dreams would have come to an end as i would not have been able to renew my license plates and would be force to sell it at a discounted rate to someone that did not require an emissions test. Unfortunately in this world it has become rare to find someone that is willing to go the extra mile and not just give up. Thank You Jerry for allowing this old man to complete his retirement dreams. I will always be indebted to you for what you have done. More

Today was the first time I went to early nights for it. I went in for an oil change on my Ford edge. The staff was friendly and efficient. The wedding's room were clean and the facility itself was clean an I went in for an oil change on my Ford edge. The staff was friendly and efficient. The wedding's room were clean and the facility itself was clean an organized. Change took approximately an hour and 20 minutes. I was a little disappointed about that. Because when I scheduled the appointment, they said it would take an hour. But otherwise the experience was very good. I would recommend them to my friends. And I plan on having my future service done as this facility. More

Everyone there was so kind and patient, and explained everything well. You can tell the care about doing a good job, they aren’t trying to just get your money. I appreciated everything they took time to everything well. You can tell the care about doing a good job, they aren’t trying to just get your money. I appreciated everything they took time to explain to me with the work they were doing. JB was fantastic! More

Had a grease and oil done. Very pleasant although it did still take 1.5 hrs. and I had an appointment. I hope they can work on getting cars out quicker if they have an appoin Very pleasant although it did still take 1.5 hrs. and I had an appointment. I hope they can work on getting cars out quicker if they have an appointment and just need an oil change. More