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Arlington Heights Ford
Arlington Heights, IL
5,321 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,415 service reviews
November 18, 2025
Thank you JB for excellent customer service! You listened, were professional and got my car promptly serviced as promised. You also reviewed my past service history and suggested future service You listened, were professional and got my car promptly serviced as promised. You also reviewed my past service history and suggested future service maintenance that was helpful. More
by SB
Employees Worked With
November 15, 2025
Good service. they are giving a good explanation on what to change and upcoming services they are giving a good explanation on what to change and upcoming services More
by suresh
November 15, 2025
I only bring my truck here! I have only had great experiences with you, but my service advisor today probably made it my best yet! Thanks! Grant Bode I have only had great experiences with you, but my service advisor today probably made it my best yet! Thanks! Grant Bode More
by grantbode1
November 13, 2025
Nathan was great attending to my needs on an emergency basis He was courteous, polite, and professional. Service was on time and within the price quoted. basis He was courteous, polite, and professional. Service was on time and within the price quoted. More
by dunneroofingco
Employees Worked With
Nathan Shulkin
November 12, 2025
It was good experience doing regular service with appointment, recommendations and recalls. Everything went smooth.. appointment, recommendations and recalls. Everything went smooth.. More
by ijes80
Employees Worked With
November 11, 2025
Nathan was great by far very professional. One of the best persons I have worked with.\n Explain to me the whole process step-by-step and check-up on me and let me know exactly what time I was One of the best persons I have worked with.\n Explain to me the whole process step-by-step and check-up on me and let me know exactly what time I was gonna be finished. If it's one thing that I liked about Arlington Heights Ford is that they don't just let you sit there like this. Stump a piece of 🪵 wood in the waiting room they're very professional and Iwill always keep coming back to them? Thank you. More
by alexmartinez2385
Employees Worked With
November 11, 2025
JB handled the service request very throughly. This was one of the my best service interactions ever. Not only did he complete the job early, he arranged for a car drop off. Keep up the good work This was one of the my best service interactions ever. Not only did he complete the job early, he arranged for a car drop off. Keep up the good work JB More
by Jerhamp33
Employees Worked With
