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Arlington Heights Ford
Arlington Heights, IL
5,265 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,400 service reviews
November 01, 2025
I’ve always went there in the past for oil changes. Last February I had a bad experience with my new truck and I quit going there. I lost my confidence with them. But on Friday, October 31, 2025 I t Last February I had a bad experience with my new truck and I quit going there. I lost my confidence with them. But on Friday, October 31, 2025 I took another chance and I explained to them what happened last time and they took care of everything for me made it right thanks to Mike the manager. He restored my confidence in the Ford dealer again. He done a great job thanks. More
by Saxman8
Employees Worked With
October 31, 2025
I came in for a oil change. Asked 2 questions. Could you run my car through the car wash. answer Yes. Not done when I came out. 2nd question could you check my wiper blades? we Asked 2 questions. Could you run my car through the car wash. answer Yes. Not done when I came out. 2nd question could you check my wiper blades? we will look at them. I still think they should have been changed. More
by frank.atchison
Employees Worked With
Anoeil Doman
October 30, 2025
Today I had a late afternoon appointment that I needed a resolved same day. Mike Waddle and his team came through. I needed to meet a an annual state review within a day to get the plates renewed and due resolved same day. Mike Waddle and his team came through. I needed to meet a an annual state review within a day to get the plates renewed and due to my travel schedule I was down to the wire. Thank you Mike and team for helping meet the requirement. More
by Segan58
October 29, 2025
I was helped the second I step out of my vehicle for service. JB went over all of the items needing attention on our vehicle. He got me in and out as quickly as he could. Brought several items to m service. JB went over all of the items needing attention on our vehicle. He got me in and out as quickly as he could. Brought several items to my attention for service on my next visit. Would I suggest them for service to a friend or family member, Yes! They are looking out for you and your vehicle. Thanks JB and Arlington Heights Ford. S. May More
by Stu
Employees Worked With
October 23, 2025
Mike took care of my service requests with great follow up and expectations that where spot on. Thank you Mike! up and expectations that where spot on. Thank you Mike! More
by dwyers7
Employees Worked With
October 19, 2025
Elliot Reichel is wonderful! He’s personable and has a great sense of humor. He answered all of my questions throughly and made the car buying experience a breeze. He’s personable and has a great sense of humor. He answered all of my questions throughly and made the car buying experience a breeze. More
by denversanai
Employees Worked With
October 15, 2025
I would recommend this dealership to anyone. We purchased a vehicle through Elliott -who took extra good care of us- we had a small issue with the vehicle and he was prompt in getting us a rent We purchased a vehicle through Elliott -who took extra good care of us- we had a small issue with the vehicle and he was prompt in getting us a rental so the vehicle could be fixed. Hands down the best dealership I have ever worked withz More
by jnmoconnor5
October 02, 2025
Easy to schedule service and appointment time was prompt to time scheduled. Work completed at price quoted. Thanks to time scheduled. Work completed at price quoted. Thanks More
by GIVEMEAJINGLE
Employees Worked With
October 02, 2025
A friendly place that all customers love to go and have receive your service . I appreciate your service receive your service . I appreciate your service More
by Leelajp1945
Employees Worked With
