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Arlington Heights Ford
Arlington Heights, IL
5,691 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,486 service reviews
September 01, 2026
John B. Was very helpful and thorough when Imy 2019 Explorer was recently in for service. He kept me informed for the entire week my car was there and explai Was very helpful and thorough when Imy 2019 Explorer was recently in for service. He kept me informed for the entire week my car was there and explained every detail. I will definitely see him next time I’m there. He is one of the best service advisors I’ve ever had! More
by tmjrohr
August 20, 2026
The service department at Arlington Heights Ford always treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing their maintenance. Thanks to Anthony Hernandez for leading a great team that offers dependable, honest service. More
by Fleet gal
Employees Worked With
August 13, 2026
Mike Waddle was instrumental in assisting me with my oil change and other required/suggested updates. He quoted me a 2 1/2 hour time frame. All services were completed within 2 hours and 10 minutes. That change and other required/suggested updates. He quoted me a 2 1/2 hour time frame. All services were completed within 2 hours and 10 minutes. That made my day. Thank you, Mike. I will see you again for my next scheduled oil change. As a bonus, a service man retrieved my car for me, as I looked lost trying to locate my car. He refused a cash tip that I offered him. Thanks, again. Sally Canham More
by sallycanham
Employees Worked With
August 07, 2026
Very personal and care about what services are needed and explained clearly and in a professional manner explained clearly and in a professional manner More
by hector.quinones
Employees Worked With
August 04, 2026
Mike W. Is a great example of what is excellent service. He made sure every step of the way I knew what was going on with my car and there were no surprises. Is a great example of what is excellent service. He made sure every step of the way I knew what was going on with my car and there were no surprises. Please with the work and his service. More
by Divinemercy1216
Employees Worked With
July 27, 2026
As usual, Mike W. was respectful, clear in his explanation and thorough. And he came in on his day off to help out the Service Department! was respectful, clear in his explanation and thorough. And he came in on his day off to help out the Service Department! More
by Tom B
Employees Worked With
July 24, 2026
Always on top of my service and repairs to my 2016 F-150. Recent recall handled quickly and efficiently by Mike Waddle. Also a shout out for service advisor Z who has helped me in the past. Can't say enou Recent recall handled quickly and efficiently by Mike Waddle. Also a shout out for service advisor Z who has helped me in the past. Can't say enough of good things about the service I've received. More
by JMitton
Employees Worked With
July 11, 2026
Excellent service, very fast entry via the express lane, friendliness, unbeatable service, and great attention. friendliness, unbeatable service, and great attention. More
by Francisco Javier Trujillo
Employees Worked With
July 05, 2026
Excellent service every time! As a woman a dealership you can trust! This dealership is one that won’t add unnecessary service, trust means a lot. As a woman a dealership you can trust! This dealership is one that won’t add unnecessary service, trust means a lot. More
by Reddanyo
June 26, 2026
I needed to take my vehicle to Arlington Heights Ford to be fixed and I showed up without an appointment and they took care of my car without any problem. be fixed and I showed up without an appointment and they took care of my car without any problem. More
by Marrero
Employees Worked With
