Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Arlington Heights Ford

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
5.0
5,456 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Contact Dealership
View Awards

801 W. Dundee Rd.

Arlington Heights, IL

60004

Directions

By Type

Showing 1,438 service reviews

February 10, 2026

I have owned 3 card that I have had serviced here. ..except for one visit to a garage when I was away, all service work has been done here. All work has been done in atimely manner, and to my satisf More

by Dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2026 -

Arlington Heights Ford responded

Thank you for trusting Arlington Heights Ford with your vehicle service needs. We're glad our team has met your expectations in a timely manner. We appreciate your continued business.

February 05, 2026

Job well done. Was able to get oil change done and to use my points. More

by jmfasan47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2026 -

Arlington Heights Ford responded

Thank you for choosing Arlington Heights Ford for your oil change. We're glad you could use your points seamlessly. We appreciate your feedback.

January 28, 2026

Arlington Heights Ford has been servicing my vehicles for many years. JB handled my recent service visit very professionally and efficiently. More

by Jim B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2026 -

Arlington Heights Ford responded

Thank you for your continued trust in Arlington Heights Ford. We're glad JB provided professional and efficient service. We appreciate your loyalty.

January 26, 2026

Very pleased with the service department took care of my car in the time it was said. Great work guys More

by kriskexpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oliwer Dobrydniew
Report | Print
Jan 27, 2026 -

Arlington Heights Ford responded

Thank you for sharing your experience with our service department. We appreciate your trust in Arlington Heights Ford. We're glad we met your expectations.

January 23, 2026

I dealt with Mike Waddle and he did an awesome job. He made sure everything I needed done got done. I was in and out in no time. He had no problem answering any questions or concerns I had. Look forwar More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2026 -

Arlington Heights Ford responded

Thank you for sharing your experience with us at Arlington Heights Ford. We're glad our team was able to assist you efficiently and address all your concerns. We appreciate your trust and look forward to helping you again.

January 21, 2026

Brought my car for first time service at this dealership and Oliwer was very efficient, helpful and friendly. Great customer service! More

by vickyvics01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliwer Dobrydnio
Report | Print
Jan 21, 2026 -

Arlington Heights Ford responded

We appreciate your kind words about our team at Arlington Heights Ford. It's good to hear you had a smooth first service experience. Thank you for choosing us.

January 20, 2026

Always very helpful. Helped me fix my car and got it done quickly same day. More

by hayley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2026 -

Arlington Heights Ford responded

We appreciate your feedback and are glad to hear our team could assist you promptly. Thank you for choosing Arlington Heights Ford.

January 20, 2026

They were very friendly and they were quick to answer any and all of my questions More

by minchtree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2026 -

Arlington Heights Ford responded

We appreciate your kind words about our team's friendliness and responsiveness. Thank you for choosing Arlington Heights Ford. We’re here whenever you need us.

January 20, 2026

Just visited for the regular maintenance ( oil change ). Everything was done great and fast. Thanks More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliwer
Report | Print
Jan 21, 2026 -

Arlington Heights Ford responded

Thank you for choosing Arlington Heights Ford for your oil change. We're glad the service was quick and met your expectations. We appreciate your feedback.

January 17, 2026

Mike Waddle of the Service Department was very thorough, professional and helpful. He was very clear about my service options and their costs. More

by Tom B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2026 -

Arlington Heights Ford responded

We appreciate your feedback about our service department. Our team is committed to clear communication and quality care at Arlington Heights Ford. Thank you for sharing your experience.

1
2
...
144