Arlington Heights Ford

Credit where credit is due. Mark in the parts department is outstanding. I needed an obscure accessory for my Ford Transit 250, rocker molding for running boards. I searched mul Mark in the parts department is outstanding. I needed an obscure accessory for my Ford Transit 250, rocker molding for running boards. I searched multiple Ford dealers, online accessory suppliers and could not get anything other than the standard moldings. Mark worked with me to find the correct parts, gave me a very good price and had them available in a few days. The tip he gave me is if you see a vehicle with a factory accessory get the VIN and a Ford dealer can get the details of that vehicle including all the different accessories. Thank you Mark. More

Mike checked me in for my oil change and tire rotation. Even though I was warned that the department was busy and that I should expect to wait about an hour and a half, and my car was ready to go about an Even though I was warned that the department was busy and that I should expect to wait about an hour and a half, and my car was ready to go about an hour later. No additional problems were noted so I felt confident that there were no unnecessary upsells. More

J B was very proffesional and was very efficient in updating me on the status of my car repair. I was pleasantly surprised when my repair took only one hour when it was originally estimated to take up updating me on the status of my car repair. I was pleasantly surprised when my repair took only one hour when it was originally estimated to take up to three hours. Great job all around! More

Z always takes care of all my vehicles needs and gets everything taken care of in a timely manner! everything taken care of in a timely manner! More

He was great to work with and the work was completed in a timely fashion. timely fashion. More

I find your Service Advisor, J. B. Burzawa to be very knowledgeable in addressing my service needs. He was genuinely interested in taken care of my request and offered suggestions B. Burzawa to be very knowledgeable in addressing my service needs. He was genuinely interested in taken care of my request and offered suggestions Vic, who drove me home and picked me up when my car was ready,was very polite and interesting to talk with. The young lady who took my money, with a smile, was very good at what she does and very polite! Good Job Guys! More

I came in for an estimate on January 5, 2026, because an Illinois Tow Truck driver's side door opened and hit my driver's side mirror, which cracked the plastic. The Illinois Dept of Transportation require Illinois Tow Truck driver's side door opened and hit my driver's side mirror, which cracked the plastic. The Illinois Dept of Transportation requires two estimates and takes forever to pay for an accident that was their fault. Anyway, the young man who did the estimate quoted $517.49 for parts and labor. When I brought it to Ford after receiving a check for that amount from IDOT three months later, Mike Waddle found that the young man who wrote the estimate was incorrect. However, thank you, Mike, for standing by the original quote. It is good to know that there are still some companies that are honest and trustworthy. Thanks, Mike! More

In January, I took my car to Ford because the solvent in my car was not releasing and JB, the advisor, recommended a diagnostic which I had done and turns out that my rear shocks needed to be replaced. Yest my car was not releasing and JB, the advisor, recommended a diagnostic which I had done and turns out that my rear shocks needed to be replaced. Yesterday, I had the shocks replaced and very grateful to JB and the team that worked on my car. I am forever grateful and thankful for the exceptional work always done to my CMax. More

Arlington Heights Ford service department was great to work with, and easy to set up an appointment. My service advisor JB was kind and kept me updated with the recall they were performing and when my car work with, and easy to set up an appointment. My service advisor JB was kind and kept me updated with the recall they were performing and when my car would be done. I didn’t feel like a number that they’re trying to push through like most dealerships. More

service writer was very attentive to taking care of me was timely kept communication regularly was timely kept communication regularly More