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Arlington Heights Ford
Arlington Heights, IL
5,288 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,407 service reviews
November 11, 2025
Nathan was great by far very professional. One of the best persons I have worked with.\n Explain to me the whole process step-by-step and check-up on me and let me know exactly what time I was One of the best persons I have worked with.\n Explain to me the whole process step-by-step and check-up on me and let me know exactly what time I was gonna be finished. If it's one thing that I liked about Arlington Heights Ford is that they don't just let you sit there like this. Stump a piece of 🪵 wood in the waiting room they're very professional and Iwill always keep coming back to them? Thank you. More
by alexmartinez2385
Employees Worked With
November 11, 2025
JB handled the service request very throughly. This was one of the my best service interactions ever. Not only did he complete the job early, he arranged for a car drop off. Keep up the good work This was one of the my best service interactions ever. Not only did he complete the job early, he arranged for a car drop off. Keep up the good work JB More
by Jerhamp33
Employees Worked With
November 10, 2025
We had a great service experience at Arlington Heights Ford. Service Advisor Billy and Service Mgr Mike Waddle teamed up to take care of checking us in. Mike called about the progress of the necessary w Ford. Service Advisor Billy and Service Mgr Mike Waddle teamed up to take care of checking us in. Mike called about the progress of the necessary work and to notify us when the vehicle was ready. Billy retrieved our Expedition and it was washed and set to go. It was just a completely positive experience, as we have come to expect after many years of being treated amazingly well at AH Ford. We highly recommend the AH Ford service department. More
by Janet
November 06, 2025
Very courteous, capable and prompt. Promised to have by a certain time, and delivered appropriately. Promised to have by a certain time, and delivered appropriately. More
by mandrslavik
Employees Worked With
November 06, 2025
The people I dealt with were all friendly, knowledgeable and helpful. The two men who picked up and brought back my car were great! and helpful. The two men who picked up and brought back my car were great! More
by What for?
November 05, 2025
JB was a super good service rep. He made sure I was surprised of what needed to be done with the vehicle and got it taken care of very promptly. I would highly recommend him. He made sure I was surprised of what needed to be done with the vehicle and got it taken care of very promptly. I would highly recommend him. More
by markreinhard
Employees Worked With
November 01, 2025
I’ve always went there in the past for oil changes. Last February I had a bad experience with my new truck and I quit going there. I lost my confidence with them. But on Friday, October 31, 2025 I t Last February I had a bad experience with my new truck and I quit going there. I lost my confidence with them. But on Friday, October 31, 2025 I took another chance and I explained to them what happened last time and they took care of everything for me made it right thanks to Mike the manager. He restored my confidence in the Ford dealer again. He done a great job thanks. More
by Saxman8
Employees Worked With
October 31, 2025
I came in for a oil change. Asked 2 questions. Could you run my car through the car wash. answer Yes. Not done when I came out. 2nd question could you check my wiper blades? we Asked 2 questions. Could you run my car through the car wash. answer Yes. Not done when I came out. 2nd question could you check my wiper blades? we will look at them. I still think they should have been changed. More
by frank.atchison
Employees Worked With
Anoeil Doman
October 30, 2025
Today I had a late afternoon appointment that I needed a resolved same day. Mike Waddle and his team came through. I needed to meet a an annual state review within a day to get the plates renewed and due resolved same day. Mike Waddle and his team came through. I needed to meet a an annual state review within a day to get the plates renewed and due to my travel schedule I was down to the wire. Thank you Mike and team for helping meet the requirement. More
by Segan58
