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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,373 Reviews

1,373 Reviews of Arlington Heights Ford - Service Center

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July 26, 2025

I took both my vehicles in on the same day Mike Waddle took care of Me on both. Excellent service, the Marquis had an issue with The Check Air Suspension Light and Power the Power Steering wasn't right... More

by Bassmandew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2025 -

Arlington Heights Ford responded

Thank you for sharing your experience with us. We're glad our team could assist with your vehicles.

July 24, 2025

Brought in the new truck for routine service, had Mike as my service manager...though they were short staffed, he was right there taking care of me. Let me know some options and possible additional fixes but More

by jdills210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2025 -

Arlington Heights Ford responded

We're really glad to hear you had a positive experience and appreciate your kind words about our service. Our team always strives to provide attentive and informative service even during busy times. We look forward to assisting with your truck in the future at Arlington Heights Ford.

July 09, 2025

I came in without an appointment but was treated very well and promptly. I also appreciate the nice facilities for waiting. More

by Dianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Arlington Heights Ford responded

We're glad you had a good experience with our team and enjoyed our facilities. Thank you for sharing this with Arlington Heights Ford.

July 01, 2025

In and out timely. Less than an hour. Lou was very professional and easy to speak with!! Thank you More

by bcleary60067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Patronski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Arlington Heights Ford responded

Thank you for the review. We're glad to hear you had a timely experience with our team at Arlington Heights Ford.

June 30, 2025

Whenever I come in for service, I am always treated like family. Elliot always recognizes me and makes it a point to stop by and check in. I had a warranty question, and without hesitation, he brought me ri More

by GinaBina0408
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Arlington Heights Ford responded

We appreciate your loyalty and kind words. Our team is committed to providing exceptional service every time. Thank you for choosing Arlington Heights Ford!

June 28, 2025

The Service Department at Arlington Hts. (IL) Ford has never disappointed me. P. J., the mechanics, service writers, and clerical staff have made my service experiences very positive. They w More

by DocEsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : P. J.
Jul 06, 2025 -

Arlington Heights Ford responded

We're grateful for your kind words about our team at Arlington Heights Ford. We're pleased to know you've consistently had positive experiences with our Service Department, and we look forward to continuing to provide you with excellent assistance.

June 26, 2025

Mike Waddle was great in taking care of the recalls I had. He stayed on top of the situation even when I had a phone issue and he could not reach me. More

by james.wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Arlington Heights Ford responded

We appreciate you acknowledging our team's dedication in handling your recalls. We're proud that they were able to stay on top of things for you. Thanks for choosing Arlington Heights Ford.

June 20, 2025

They provide convenient service. The staff are always pleasant. The work is done quickly. Thank you. More

by Frednfredda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Arlington Heights Ford responded

Thank you for your kind words. We're pleased to know our service met your expectations.

June 20, 2025

Arlington Heights Ford is the only place I trust for my vehicle service, thanks much Lou More

by apacerevilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Arlington Heights Ford responded

We're glad to hear you trust us for your vehicle service. Our team is always here to help.

June 20, 2025

Mike Waddle did a great job of explaining everything I needed for my car when I brought it in for service. 10/10 would recommend anyone to get their services done at this dealership. More

by Suarez.usmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Arlington Heights Ford responded

We appreciate your positive feedback and are pleased to hear about your experience with our team. Thank you for the recommendation, and take care!

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