Arlington Heights Ford

I came in for an estimate on January 5, 2026, because an Illinois Tow Truck driver's side door opened and hit my driver's side mirror, which cracked the plastic. The Illinois Dept of Transportation require Illinois Tow Truck driver's side door opened and hit my driver's side mirror, which cracked the plastic. The Illinois Dept of Transportation requires two estimates and takes forever to pay for an accident that was their fault. Anyway, the young man who did the estimate quoted $517.49 for parts and labor. When I brought it to Ford after receiving a check for that amount from IDOT three months later, Mike Waddle found that the young man who wrote the estimate was incorrect. However, thank you, Mike, for standing by the original quote. It is good to know that there are still some companies that are honest and trustworthy. Thanks, Mike! More

In January, I took my car to Ford because the solvent in my car was not releasing and JB, the advisor, recommended a diagnostic which I had done and turns out that my rear shocks needed to be replaced. Yest my car was not releasing and JB, the advisor, recommended a diagnostic which I had done and turns out that my rear shocks needed to be replaced. Yesterday, I had the shocks replaced and very grateful to JB and the team that worked on my car. I am forever grateful and thankful for the exceptional work always done to my CMax. More

Arlington Heights Ford service department was great to work with, and easy to set up an appointment. My service advisor JB was kind and kept me updated with the recall they were performing and when my car work with, and easy to set up an appointment. My service advisor JB was kind and kept me updated with the recall they were performing and when my car would be done. I didn’t feel like a number that they’re trying to push through like most dealerships. More

service writer was very attentive to taking care of me was timely kept communication regularly was timely kept communication regularly More

Very friendly people working at Arlington Heights Ford they explain everything very well and listen to our concerns. they explain everything very well and listen to our concerns. More

I recently brought my vehicle in for service, and the entire experience was fantastic from start to finish. Mike was professional, thorough, and took the time to clearly explain what needed to be done. H entire experience was fantastic from start to finish. Mike was professional, thorough, and took the time to clearly explain what needed to be done. He kept me updated throughout the process, made everything easy to understand, and had my car back to me running perfectly. Everyone I interacted with was friendly, honest, and genuinely focused on making sure I felt confident about the work being done. It’s rare to find a service department that’s this efficient and customer‑focused. I’ll definitely be returning here for any future maintenance or repairs — highly recommend! More

Team’s very friendly. Quick and easy with no issues and also check up on any other problems that may be going on with the car Quick and easy with no issues and also check up on any other problems that may be going on with the car More

OLIWER DOBRYDNIO - I believe this is the second time he was my advisor randomly assigned. I will schedule with him going forward. No pressure to up sell Oliwer let me know what will be needed in the comi was my advisor randomly assigned. I will schedule with him going forward. No pressure to up sell Oliwer let me know what will be needed in the coming months and asked if the Taurus would need service. He knew the other vehicle I had. He told me about a tiny leak, not critical but to watch to see if stains appeared on the driveway or garage floor. Thanked me for bringing the edge to the dealership, asked if i wanted to use my points. More

Great staff, amazing costumer service, ontime. Bought my 2 cars from them and getting all the services I need for more than 6 years Highly recommend. Bought my 2 cars from them and getting all the services I need for more than 6 years Highly recommend. More

I have owned 3 card that I have had serviced here. ..except for one visit to a garage when I was away, all service work has been done here. All work has been done in atimely manner, and to my satisf ..except for one visit to a garage when I was away, all service work has been done here. All work has been done in atimely manner, and to my satisfaction More