Arlington Heights Ford

They made sure we felt assured that all issues would be addressed and I have never had any problems. addressed and I have never had any problems. More

Had work done twice now and each time it has been a pleasure. First time I needed to replace the engine due to coolant intrusion, Unfortunately Ford the company refused to help at all with that even t pleasure. First time I needed to replace the engine due to coolant intrusion, Unfortunately Ford the company refused to help at all with that even though car only had 840000 miles on it, But dealership did work as said and at price quoted, I feel comfortable with their advice, Their mechanics did a great job! Z was my first advisor on engine replacement and he kept me informed, and Mike Waddle my 2nd and he was the same , both were great to work with. More

John B. Was very helpful and thorough when Imy 2019 Explorer was recently in for service. He kept me informed for the entire week my car was there and explai Was very helpful and thorough when Imy 2019 Explorer was recently in for service. He kept me informed for the entire week my car was there and explained every detail. I will definitely see him next time I’m there. He is one of the best service advisors I’ve ever had! More

The service department at Arlington Heights Ford always treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing their maintenance. Thanks to Anthony Hernandez for leading a great team that offers dependable, honest service. More

Mike Waddle was instrumental in assisting me with my oil change and other required/suggested updates. He quoted me a 2 1/2 hour time frame. All services were completed within 2 hours and 10 minutes. That change and other required/suggested updates. He quoted me a 2 1/2 hour time frame. All services were completed within 2 hours and 10 minutes. That made my day. Thank you, Mike. I will see you again for my next scheduled oil change. As a bonus, a service man retrieved my car for me, as I looked lost trying to locate my car. He refused a cash tip that I offered him. Thanks, again. Sally Canham More

Very personal and care about what services are needed and explained clearly and in a professional manner explained clearly and in a professional manner More

Mike W. Is a great example of what is excellent service. He made sure every step of the way I knew what was going on with my car and there were no surprises. Is a great example of what is excellent service. He made sure every step of the way I knew what was going on with my car and there were no surprises. Please with the work and his service. More

As usual, Mike W. was respectful, clear in his explanation and thorough. And he came in on his day off to help out the Service Department! was respectful, clear in his explanation and thorough. And he came in on his day off to help out the Service Department! More

Always on top of my service and repairs to my 2016 F-150. Recent recall handled quickly and efficiently by Mike Waddle. Also a shout out for service advisor Z who has helped me in the past. Can't say enou Recent recall handled quickly and efficiently by Mike Waddle. Also a shout out for service advisor Z who has helped me in the past. Can't say enough of good things about the service I've received. More

Excellent service, very fast entry via the express lane, friendliness, unbeatable service, and great attention. friendliness, unbeatable service, and great attention. More