Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
5,648 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,476 service reviews
June 26, 2026
I was in for recent service visit. Everything was handled professionally and in an efficient manner. I was even offered the courtesy of a ride home during my visit. Thank you for a gr Everything was handled professionally and in an efficient manner. I was even offered the courtesy of a ride home during my visit. Thank you for a great experience. More
by ecostello321
Employees Worked With
June 17, 2026
J.B is always extremely helpful, informative, and professional. He seems to always fo above and beyond and I really appreciate that! professional. He seems to always fo above and beyond and I really appreciate that! More
by dahliadenman61
Employees Worked With
June 12, 2026
Great communication with honest service reps. Reasonable prices for repairs with fast scheduling. Friendly & professional. Reasonable prices for repairs with fast scheduling. Friendly & professional. More
by Cindy K.
June 11, 2026
I've dealt with Arlington Heights for 5 years now and always feel good about the service received. JB is the service manager I try and request and appreciate the relationship we've builit over time. He a always feel good about the service received. JB is the service manager I try and request and appreciate the relationship we've builit over time. He always strives to ensure that my service is done properly but also tries to save me money wherever possible. Professional and courteous. Highly recommend!! More
by jeff.jbt.thompson
Employees Worked With
June 11, 2026
Super convenient that AH Ford services commercial trucks now! Good, quick service. Would definitely recommend! now! Good, quick service. Would definitely recommend! More
by janellemv8
Employees Worked With
June 10, 2026
They are always great to deal with. The service was quick and the staff is nice. The service was quick and the staff is nice. More
by rrr3311
Employees Worked With
June 04, 2026
Very nice dealership. I would rate it highly the service dept was excellent. Mike was very cooperative and aimed to please I would rate it highly the service dept was excellent. Mike was very cooperative and aimed to please More
by Njg41
Employees Worked With
May 20, 2026
For years, the team at Arlington Heights Ford goes above and beyond in every department on all of our family's vehicles. and beyond in every department on all of our family's vehicles. More
by jstilling
Employees Worked With
May 14, 2026
Jon was great he was quik, informative, and thorough. Also he was patient and polite.I would recommend this store to friends and family in the future Also he was patient and polite.I would recommend this store to friends and family in the future More
by Jruggiero18
Employees Worked With
Other Employees :
Thomas Patronski
May 07, 2026
I had a great experience and customer service. John B. did a great job helping John B. did a great job helping More
by Jdevine1995
