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Arlington Heights Ford
Arlington Heights, IL
5,604 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,467 service reviews
May 07, 2026
I had a great experience and customer service. John B. did a great job helping John B. did a great job helping More
by Jdevine1995
May 05, 2026
Mike Waddle was very helpful, he explained everything and was very respectful. Answered all my questions. was very respectful. Answered all my questions. More
by llandsberg318
May 05, 2026
Mike Waddle was my service advisor. He is professional, friendly and kept me informed about the status of my car. I've had my cars serviced at AH Ford for many years and recommend their He is professional, friendly and kept me informed about the status of my car. I've had my cars serviced at AH Ford for many years and recommend their service department. More
by Mike
Employees Worked With
May 05, 2026
Great service and support by Mike Waddle. I had a number of items that needed addressing on my Bronco, including several recalls. He was able to get me slotted for service and in and out effi I had a number of items that needed addressing on my Bronco, including several recalls. He was able to get me slotted for service and in and out efficiently. When it seemed like the service might take longer due to a software update, he even offered arrangements for alternative transportation. It ultimately wasn’t needed, but I appreciated the gesture. More
by phadams
Employees Worked With
May 04, 2026
JB and the team were excellent today! Jb and Angel gave a good comprehensive report to me, abd I appreciate the speed and the candor. My only complaint was in the waiting area there were Jb and Angel gave a good comprehensive report to me, abd I appreciate the speed and the candor. My only complaint was in the waiting area there were no coffee additives, (No Sugar substitutes, No stirrers or spoons, No napkins)..at 7am I thought there should have been something. No one seemed to care, andvtgag was a little dissapointing. More
by Chicago D
May 03, 2026
I was upset about some work that needs to be completed on my 2019 F150 and what I thought was some preferential treatment another customer had received. I took my angst out on Mike Waddle who handled it like my 2019 F150 and what I thought was some preferential treatment another customer had received. I took my angst out on Mike Waddle who handled it like a pro. He took the time to show me the technicians video and took care of my current invoice for the oil change. I really appreciated his approach and have already scheduled another appointment to get the additional work completed. Thank you Mike. More
by windycitygreg
Employees Worked With
May 02, 2026
Excellent customer service very with the repair work in a short time it took to fix it. Thank you Arlington Heights Ford. short time it took to fix it. Thank you Arlington Heights Ford. More
by Excellroadservice
April 30, 2026
Mike was great to work with he was great at communicating and helping with anything he could. I will definitely work with him again and helping with anything he could. I will definitely work with him again More
by beckym57
Employees Worked With
April 26, 2026
Mike Waddle was very professional, open, AMA honest about the service and expectations. I recommend using this dealership for service. the service and expectations. I recommend using this dealership for service. More
by Michael.Kennedy
Employees Worked With
April 17, 2026
JB always takes good care of us when we come in and gives us the details of what needs to be done on the escape. We are very happy with the work and know we can count on it being done right. us the details of what needs to be done on the escape. We are very happy with the work and know we can count on it being done right. More
by Tdevine71
Employees Worked With
