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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,375 Reviews
Call Service Center (847) 481-0533

1,375 Reviews of Arlington Heights Ford - Service Center

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April 26, 2024

Great customer service, friendly staff, JB was awesome. He kept me in the loop about what was happening and I can't say enough about how great the whole operation is there at Arlington Heights Ford. More

by cold82281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that JB was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Arlington Heights Ford Team

April 23, 2024

Tony Wojciechowski was very helpful in writing up the service order, and later pointing out things I can do to make the next visit easier. More

by bobreczek3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wojciechowski
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Apr 26, 2024 -

Arlington Heights Ford responded

Bob, thank you for the awesome feedback! Tony is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Arlington Heights Ford Team

April 19, 2024

Clean and comfortable I enjoy taking my Ford there for service. The employees are kind and caring. More

by Migirlz2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
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Apr 24, 2024 -

Arlington Heights Ford responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Ford Team

April 19, 2024

John was very honest and kind with us during the whole interaction and very welcoming. I would definitely come here again. More

by jessetapia25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Arlington Heights Ford responded

Thank you for writing this amazing review for our team! At Arlington Heights Ford, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Arlington Heights Ford Team

April 16, 2024

It's always great coming here. They treat everyone great here. Thank you very much More

by hendryjames903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
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Apr 18, 2024 -

Arlington Heights Ford responded

Hendry, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Ford Team

April 12, 2024

Great service as usual ! ! In and out easy as can be, See you next time More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Arlington Heights Ford responded

Ed, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

April 12, 2024

Very good job,professional,not wait to longer ,always very nice and happy and always on time the work More

by Janetacosta508@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Villanueva
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Apr 17, 2024 -

Arlington Heights Ford responded

We cannot thank you enough for this glowing review of our service center, Janet! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Arlington Heights Ford Team

April 12, 2024

Jerry is always very nice and helpful when I bring my 2001 SVT Cobra Mustang (which I purchased them in 2001) there for service. More

by john.plodzien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Arlington Heights Ford responded

John, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jerry does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

April 10, 2024

Mike Waddle, Service Manager, consistently provides me and my wife with excellent service for our Ford Expedition EL and Explorer. I recommend Arlington Heights Ford Service Center. More

by Mark Helbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Arlington Heights Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Mark. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with Mike and our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Arlington Heights Ford Team

April 09, 2024

Awesome service department. John Burzawa was great to work with and kept us completely informed on the status of our car. More

by Burzawa-j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Arlington Heights Ford responded

Thanks for your awesome review! We're very happy to hear that John was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

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