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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,351 Reviews
Call Service Center (847) 481-0533

1,351 Reviews of Arlington Heights Ford - Service Center

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December 19, 2023

Great service experience at AHF. Look no further Lou Alfano will take care of you like family. Mike M More

by Martellotta08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

December 15, 2023

Check-in people always listen to my concerns/comments and treat me with respect. Estimated finish time was sooner, good news. More

by marric36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Waddle
Report | Print
Dec 15, 2023 -

marric36 responded

I got included in the discount program that I had said I couldn't access. So no need to get in touch for prior request.

Dec 15, 2023 -

marric36 responded

I got included in the discount program that I had did I couldn't access. so no need to et in touch for prior request

Dec 18, 2023 -

Arlington Heights Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in informed and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Arlington Heights Ford Team

December 11, 2023

John Burzawa was extremely helpful when my Ford Transit Connect died. It needed a new starter and several other things fixed, and in less than 36 hours it was up and running again. The service team did a More

by jeremybell33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
Report | Print
Dec 13, 2023 -

Arlington Heights Ford responded

We appreciate your kind words, Jeremy. We are glad that John could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Arlington Heights Ford Team

December 09, 2023

The service i received was excellent and the staff was very kind and went above and beyond for the services I had done. More

by Marly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Kevin Juarez
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Dec 11, 2023 -

Arlington Heights Ford responded

At Arlington Heights Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Marly! Sincerely, The Arlington Heights Ford Team

December 09, 2023

I have been taking my ford here ever since I bought it and Victor V. from service has always taken very well care of my car when it needs its service. More

by y.castro712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Arlington Heights Ford responded

Hello thanks for the great feedback! We're very happy that Victor has been there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Ford Team

December 07, 2023

Great service all around. Quick, friendly, helpful staff. Able to get in and out without issues More

by Mark M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach P.
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Dec 08, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business, Mark. Sincerely, The Arlington Heights Ford Team

December 06, 2023

Victor estimate for repair time was excellent . Never have a problem with service. Tim in sales was great. More

by r.diete
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 06, 2023

Repair of my hood latch was done same day which exceeded my expectations. great job More

by john blackwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John R Burzawa
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Dec 07, 2023 -

Arlington Heights Ford responded

John, thank you for this amazing review of your experience here at Arlington Heights Ford! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, The Arlington Heights Ford Team

December 06, 2023

Very friendly atmosphere. John was very professional and courteous. I like the new updates in the service department at the AH location. More

by ADSANTILLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Burzawa
Report | Print
Dec 07, 2023 -

Arlington Heights Ford responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Arlington Heights Ford Team

December 03, 2023

Thank you Lou Alfano and Tech James Dresden. Very reasonable pricing, professional and high tech service. More

by Bill J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Bill J. Sincerely, The Arlington Heights Ford Team

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