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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,351 Reviews

1,351 Reviews of Arlington Heights Ford - Service Center

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November 30, 2023

AH Ford is a fantstic dealership, and Kevin is an awesome Service advisor. He made sure to keep me updated and was very clear about what was happening with my vehicle. And the valet service where they pick u More

by msg96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Dec 01, 2023 -

Arlington Heights Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Arlington Heights Ford Team

November 27, 2023

Gorgeous service, this Guys will be part of your Family. Glory to Ford! Love Mustang More

by Knysh96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John R Burzawa
Nov 29, 2023 -

Arlington Heights Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

November 26, 2023

The work was all completed on all the recalls. Even the camera that was hard to get. Thank you. More

by edkuhl82
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burizma
Nov 28, 2023 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

November 26, 2023

Arlington Heights Ford has a top notch service department. They have provided me with pick up, delivery and the best and easiest auto repair and maintenance service that I’ve ever experienced duri More

by RhondaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember the names of others. , Justin Barrett
Nov 28, 2023 -

Arlington Heights Ford responded

RhondaR, thank you for your kind words. We feel our service department is what makes Arlington Heights Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Arlington Heights Ford Team

November 25, 2023

The service was great, always updating me with every step of the way. Awesome service and customer service More

by alcocerwendolyn1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Berzawa
Nov 28, 2023 -

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! We are elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

November 25, 2023

I was charged almost $200 for a tech to walk around my car and visibly inspect my wheels. I ask for a tire balance which I never received. Disappointed. More

by french4722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John B
Nov 28, 2023 -

Arlington Heights Ford responded

Hello, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. My direct line is (847) 812-0038, please contact me at your convenience. I look forward to hearing from you. Sincerely, John Guido, Jr. Director of Midwest Operations jguidojr@ahford.com

November 22, 2023

Lou Alfano really helped me out with my Truck maintenance and he took care of the two recalls it had. Thank you More

by rbarges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Lou does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

November 17, 2023

Lou A. was very professional and friendly in helping to service my truck. He also helped to order a part for me for an outstanding recall and even got my c More

by xover911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Arlington Heights Ford responded

Thank you for the awesome feedback! Lou is an excellent service team member and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Arlington Heights Ford Team

November 16, 2023

Service rep was thorough and great. Very courteous and helpful in trying to find me hood struts but u don’t carry. More

by Rkstineman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary pobuta
Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 20, 2023 -

Arlington Heights Ford responded

We sincerely appreciate your feedback. Each employee is a valued member of the Arlington Heights Ford team, and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Arlington Heights Ford Team

November 16, 2023

Mike Waddle at Arlington Heights was very helpful during our stranded time away from home . More

by LauraJF331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this great review, Laura! We are very happy to hear that Mike could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

Nov 20, 2023 -

LauraJF331 responded

Truly great you went the extra step to thank our review. We will return to Ford on future shopping Fragnito family

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