Arlington Heights Ford - Service Center

Zack was very welcoming right from the start. He patiently listened to all of my questions with good answers and solutions. He even brought into the shop to talk to the tech. He is no my go to fo He patiently listened to all of my questions with good answers and solutions. He even brought into the shop to talk to the tech. He is no my go to for future appointments. More

The hard work and professionalism was apparent from the get go. The Ford team found the problem my focus was having and got the parts needed to fix it faster than I could have imagined. get go. The Ford team found the problem my focus was having and got the parts needed to fix it faster than I could have imagined. More

I would just like to express my gratitude for the help that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and ca that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and caring during the process of a third-party warranty issue. He was helpful at keeping us informed, and providing us with needed information and help with the engine replacement and repairs, He also helped with new tires and other repairs that needed to be made. I appreciate Arlington Heights Ford consistent customer service, and help now and in the past. - [ ] Once again, Luigi was very consistent, helpful, and made us feel as though we were alone during a time where the third-party warranty could’ve been very difficult to navigate. Sincerely, Thomas and Jacob English More

Lou had to re-do the bill after I asked him if he included the rewards points ($91). included the rewards points ($91). More

I am almost twenty years with AH Ford. My experience with their all departments is nothing less than great! Lou stayed on top of everything. Great communication and service he provided i My experience with their all departments is nothing less than great! Lou stayed on top of everything. Great communication and service he provided is all I needed. I would give them 6 stars if this is possible:) More

Great service experience at AHF. Look no further Lou Alfano will take care of you like family. Mike M Look no further Lou Alfano will take care of you like family. Mike M More

John was attentive. Listen to my concerns. John saw I had a work vehicle asked how soon I needed back the vehicle. I appreciate the attention to detail. AH Ford resolved Listen to my concerns. John saw I had a work vehicle asked how soon I needed back the vehicle. I appreciate the attention to detail. AH Ford resolved my issue in a timely matter. Explained to me what happened and tips going forward to avoid these same issues. I highly recommend AH Ford and their team members. More

Check-in people always listen to my concerns/comments and treat me with respect. Estimated finish time was sooner, good news. treat me with respect. Estimated finish time was sooner, good news. More

John Burzawa was extremely helpful when my Ford Transit Connect died. It needed a new starter and several other things fixed, and in less than 36 hours it was up and running again. The service team did a Connect died. It needed a new starter and several other things fixed, and in less than 36 hours it was up and running again. The service team did an amazing job. More

I have been taking my ford here ever since I bought it and Victor V. from service has always taken very well care of my car when it needs its service. and Victor V. from service has always taken very well care of my car when it needs its service. More