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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,367 Reviews
Call Service Center (847) 481-0533

1,367 Reviews of Arlington Heights Ford - Service Center

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November 25, 2023

I was charged almost $200 for a tech to walk around my car and visibly inspect my wheels. I ask for a tire balance which I never received. Disappointed. More

by french4722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John B
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Nov 28, 2023 -

Arlington Heights Ford responded

Hello, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. My direct line is (847) 812-0038, please contact me at your convenience. I look forward to hearing from you. Sincerely, John Guido, Jr. Director of Midwest Operations jguidojr@ahford.com

November 25, 2023

The service was great, always updating me with every step of the way. Awesome service and customer service More

by alcocerwendolyn1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Berzawa
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Nov 28, 2023 -

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! We are elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

November 22, 2023

Lou Alfano really helped me out with my Truck maintenance and he took care of the two recalls it had. Thank you More

by rbarges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Lou does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

November 17, 2023

Lou A. was very professional and friendly in helping to service my truck. He also helped to order a part for me for an outstanding recall and even got my c More

by xover911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Arlington Heights Ford responded

Thank you for the awesome feedback! Lou is an excellent service team member and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Arlington Heights Ford Team

November 16, 2023

Mike Waddle at Arlington Heights was very helpful during our stranded time away from home . More

by LauraJF331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this great review, Laura! We are very happy to hear that Mike could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

Nov 20, 2023 -

LauraJF331 responded

Truly great you went the extra step to thank our review. We will return to Ford on future shopping Fragnito family

November 16, 2023

Service rep was thorough and great. Very courteous and helpful in trying to find me hood struts but u don’t carry. More

by Rkstineman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary pobuta
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Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 20, 2023 -

Arlington Heights Ford responded

We sincerely appreciate your feedback. Each employee is a valued member of the Arlington Heights Ford team, and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Arlington Heights Ford Team

November 15, 2023

Best of the best. Jerry and the entire crew do a great job. Very sharply with the service and attention to detail. More

by DavidVee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Arlington Heights Ford responded

David, we are pleased to hear that you had an excellent experience with Jerry and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Arlington Heights Ford Team

November 09, 2023

Best experience yet. I Was very well taken care of better than I had expected More

by poppaj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

November 04, 2023

It was clean and everyone was courteous. I really appreciate the effort everyone gave to make it a positive experience. More

by ejcmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Report | Print
Nov 07, 2023 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

November 02, 2023

Mike was good on his word to get my truck serviced in a timely manner. More

by fvalenzano
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mike does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

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