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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,354 Reviews

1,354 Reviews of Arlington Heights Ford - Service Center

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March 02, 2023

Well taken care of by the service team. Polite and responsive to my needs. Well return in the future. More

by alecowens12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

February 28, 2023

Always great place to come for service. Friendly, knowledgeable and professional Lou Alfano. High quality work done by technician Roger Hernandez. Larger size customer waiting area - great More

by Bill J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Arlington Heights Ford Team

February 28, 2023

Is my experience with your dealership was very good Anthony V was my service representative kept me very Informed Could not have asked for more More

by RnHD01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Mar 02, 2023 -

RnHD01 responded

Would return for future service

Mar 03, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

February 24, 2023

Jerry Hood and Anthony Wojciechowski are the best! I am a longtime customer and will keep coming back. More

by ksiazekj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wojciechowski
Mar 01, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

February 23, 2023

Just wanted to thank you for you AMAZING service and How quickly you were able to fit us in on such short notice . Its always a pleasure see you guys , More

by loismenis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mike waddle
Feb 28, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

February 20, 2023

Everyone is always friendly and the technicians explain everything quite well. Always a pleasant experience. More

by Draski2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Feb 23, 2023 -

Arlington Heights Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Arlington Heights Ford Team

February 20, 2023

I brought in my 2021 Ford Explorer for some work and was very pleased with the employees in the Service Department. Justin and Jerry were great to deal with. More

by jrstennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Barrett
Feb 23, 2023 -

Arlington Heights Ford responded

We appreciate your kind words about our service team. Thank you for choosing Arlington Heights Ford for your vehicle needs. Sincerely, The Arlington Heights Ford Team

February 18, 2023

Mike Waddle was nice. Explained what work was needed. Very helpful and patient. Always enjoy having him work with me. More

by gnowry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

February 17, 2023

Great customer service. I have used them multiple times and would happily go back for all my Ford services. More

by john.z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

February 16, 2023

Arlington Ford saved me from a big problem, I'm having a Shelby GT500 delivered from out of state and a snow storm is coming. I asked them if the truck can drop the car off for storage at their dealership u More

by Mark
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCarty
Feb 21, 2023 -

Arlington Heights Ford responded

Mark, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

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