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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,373 Reviews
Call Service Center (847) 481-0533

1,373 Reviews of Arlington Heights Ford - Service Center

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March 22, 2023

The service department was helpful and respectful. Highly recommend this dealership for your service needs. More

by bobbyberk
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

March 22, 2023

This Arlington Heights Ford dealership And Tony W Always do a great job and have for the last 15 years. I would not hesitate to recommend them. john f. 3,22,23 More

by john fed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wojciechowski, Anthony Velasco
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Mar 27, 2023 -

Arlington Heights Ford responded

John, we cannot thank you enough for your wonderful review of Arlington Heights Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Arlington Heights Ford Team

March 21, 2023

They know their stuff. They were fast and efficient. My 10yo car runs like new because they keep it ship shape (or car shape) More

by Vogelmort
Recommend Dealer
Yes
Employees Worked With
Justin Barret
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Mar 24, 2023 -

Arlington Heights Ford responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Arlington Heights Ford Team

March 18, 2023

The lady who scheduled my appointment was very kind and accommodating. The oil change was done quick. More

by monika0902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
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Mar 22, 2023 -

Arlington Heights Ford responded

Monika, thank you for sharing this great feedback with us. We feel our service department is what makes Arlington Heights Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Arlington Heights Ford Team

March 18, 2023

Positive experience, service center provided excellent timely and friendly service. I would certainly recommend this dealership. More

by SteveG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
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Mar 22, 2023 -

Arlington Heights Ford responded

Steve, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

March 18, 2023

The service reps are very nice and explain what service is needed. They also give the breakdown of the prices for the services. More

by gnowry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Report | Print
Mar 22, 2023 -

Arlington Heights Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Arlington Heights Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Arlington Heights Ford Team

March 16, 2023

Excellent experience with Lou. Had to have my sons car repaired during spring break and Lou got it done. The parts were hard to come by so Lou reached out to other dealers in the a More

by patseagraves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Arlington Heights Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Lou went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Arlington Heights Ford Team

March 15, 2023

As always, Mike & the team took care of us in a timely fashion and let us know as soon as the vehicle was ready for pick up. More

by kpalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 14, 2023

Mike Waddle made sure that my needs were addressed. I couldn't have asked for a better person on the other end of the line to help me. Kudos to him for making my experience that much better. More

by Zbruno666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Arlington Heights Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

March 12, 2023

Hello good morning great work gays Good service and great attention tank you so much More

by Torresky_89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velazco
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Mar 15, 2023 -

Arlington Heights Ford responded

Torresky, we love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Arlington Heights Ford was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, The Arlington Heights Ford Team

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