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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,354 Reviews

1,354 Reviews of Arlington Heights Ford - Service Center

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November 06, 2022

I bought my Ford Escape from this dealership in 2012 and I’ve had all maintenance completed here! I’m very happy and have referred friends. More

by sweed16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

November 04, 2022

I have been a customer since 1991, and would never go anywhere else. They take care of me like family here. Jerry in service always goes the extra mile for me, as did Lou today. My concerns are carefully More

by ba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Arlington Heights Ford responded

Thank you so much for the wonderful review of your experience at Arlington Heights Ford. Jerry is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, The Arlington Heights Ford Team

November 04, 2022

Tony went beyond our expectations and made sure that all concerns we had were addressed. More

by dave.rittmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Arlington Heights Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that Tony made such a great impression on you. Sincerely, The Arlington Heights Ford Team

November 04, 2022

Anthony always does a great job helping me out when I bring my car in. He calls and gives me updates, and is super helpful with any questions I have. He always makes the process super easy. I know I can More

by taylorlambouris
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Nov 09, 2022 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

November 02, 2022

Team was great and worked on my recall request immediately. Would not got anywhere else for service. More

by pauldzimmerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Nov 07, 2022 -

Arlington Heights Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Arlington Heights Ford Team

November 01, 2022

I had a recall and I was able to have an appointment that fit my schedule. Also, the dealership drove me home so I could get to another commitment. More

by rcparenti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

October 29, 2022

Great service all around. Got me in quick and out the same day for a check engine light issue. Kept me informed and I didn’t have to call looking for them. I’ll definitely be More

by Nlang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

October 29, 2022

Arlington Heights Ford is the best. Their professionalism and attention to detail is second to none. More

by jayman69b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Arlington Heights Ford responded

Thank you so much for leaving this awesome review of our dealership! Sincerely, The Arlington Heights Ford Team

October 29, 2022

Always professional. Do a great job .Don’t try to upswell you service you don’t need More

by Reddognut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Arlington Heights Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Arlington Heights Ford Team

October 27, 2022

Anthony was very attentive and courteous and took an interest in my car issues. He also was very instrumental in attaining a rental car and didn't waste any time. More

by Edge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Nov 01, 2022 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

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