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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,350 Reviews

1,350 Reviews of Arlington Heights Ford - Service Center

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January 16, 2025

They were great. I had a dash warning about my tire - and a possible leak. I drove right over. Mike took the car in and fixed the tire very quickly. They are very pro More

by laura.figaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie
January 11, 2025

Mike W always does a great job taking care of maintenance needs. He is always friendly & helpful as is everyone I encounter. More

by Iahawkeye1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Ano was thorough, courteous, prompt, and he went above and beyond to accommodate my needs and work schedule. Very satisfied! More

by Ros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ano
January 08, 2025

Service was quick and courteous. Appointment set up was immediate. Explained the service well and check out was a breeze. More

by macmccaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

I had an excellent experience with the Service Department at Arlington Heights Ford. I admit to not being the easiest customer to deal with at the time, however, John Burzawa handled the situation with excep More

by dash95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

Jerry and Mike in the service department are the reason I have purchased 6 Fords from AH Ford More

by irisheyes43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that Jerry and Mike in the Service Department have played such a key role in your decision to purchase six Fords from Arlington Heights Ford. We appreciate your loyalty and look forward to continuing to serve you in the future! Sincerely, The Team at Arlington Heights Ford

December 24, 2024

The used car selection is pretty decent, and the service/ repair department is usually very good More

by Bikrchik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your review! We appreciate your feedback on our used car selection and our service/repair department. It's great to hear that you had a positive experience with Arlington Heights Ford. We look forward to seeing you again soon!

December 23, 2024

Staff is very helpful and efficient. They’re willing to do whatever it takes to make sure the customer is taken care of. More

by Ndeckard1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Powell
Dec 25, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback! We appreciate you acknowledging our helpful and efficient staff at Arlington Heights Ford. It’s always our goal to ensure every customer is well taken care of. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

December 22, 2024

Mike waddle is the best! Very knowledgeable and very honest .He definitely knows his stuff! More

by anthony12368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Mike at Arlington Heights Ford. His expertise and honesty are truly valued, and it's wonderful to know he made a positive impression on you. We look forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

December 20, 2024

Our the past few years, we have purchased the following new vehicles: Ford Fusion Hybrid, Focus, Edge, and Explorer ST. We have also purchased a used 2019 F-150. One of the principal reasons why we continu More

by DocEsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Jacobsen
Dec 22, 2024 -

Arlington Heights Ford responded

Thank you so much for your wonderful review! We truly appreciate your loyalty to Arlington Heights Ford and are thrilled to hear about your positive experiences with our Service Department. It's fantastic to know that Jerry, Mike, and our entire service team have consistently met your expectations and made you feel valued. We look forward to assisting you with your Ford Fusion Hybrid, Focus, Edge, Explorer ST, and F-150 in the future. Thank you for sharing your experience, and we can’t wait to see you again! Sincerely, The Team at Arlington Heights Ford

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