Arlington Heights Ford - Service Center

I’ve had previous experience with a sales person and felt pressured and rushed and was left uncomfortable buying from your dealership. Decided to give it another shot and spoke with Robyn and expressed my is pressured and rushed and was left uncomfortable buying from your dealership. Decided to give it another shot and spoke with Robyn and expressed my issues and had another appointment set with my sales man Izzy. He was absolutely fantastic took his time to hear what I needed also our multiple trips to the lot to look at different cars helped every step of the way.when time to make a deal joe helped fight for the perfect deal which sealed the deal of making me a life time customer! Thank you so much to all staff that helped me get into a car I love! More

Great experience getting my car serviced today, Mike Waddle went above and beyond in explaining what needed to be done to my car, no ‘upsale’ just exactly what was needed. Waddle went above and beyond in explaining what needed to be done to my car, no ‘upsale’ just exactly what was needed. More

Came in for a GPS update. Was told the ones available weren’t good, and have to wait two weeks. It would have been nice to know this ahead of time, because I wouldn’t have com Was told the ones available weren’t good, and have to wait two weeks. It would have been nice to know this ahead of time, because I wouldn’t have come in. I scheduled the appointment a week ahead, and was surprised no one contacted me about not having a GPS update that was ready to install. I now have nothing on my Home Screen, it’s completely black, and am waiting for what I assume is my original system to restart again In a couple of days. Yikes. Victor was honest and helpful. More

Service was performed well and to the time estimate promised which Also included 2 mor things I requested not part of the original ask. promised which Also included 2 mor things I requested not part of the original ask. More

Always satisfied with work done on my vehicles. Always far pricing and great service technicians. Mike Waddle does an excellent job of letting me know what is needed. Jerry Hood is great service ma Always far pricing and great service technicians. Mike Waddle does an excellent job of letting me know what is needed. Jerry Hood is great service manager. Been with this dealer 30 years of taking care of my vehicles More

Such a great experience to get my Bronco sport serviced. Mike was accommodating and was able to schedule the appointment around my schedule. They even drove me home while the work was being done. So helpful Mike was accommodating and was able to schedule the appointment around my schedule. They even drove me home while the work was being done. So helpful, friendly, and professional. More

Had a Great experience with the service department. Very friendly. Good at there job know what they are talking about. Very friendly. Good at there job know what they are talking about. More

AH Ford was convenient and helpful. Great experience buying our Explorer. Very thankful to Rich and Jose. Great experience buying our Explorer. Very thankful to Rich and Jose. More

Thank you for the excellent service and explanation of service today. My salesman Rich went out of his way to make sure I was taken care of in the service department. Lou did a great job clarifying what m service today. My salesman Rich went out of his way to make sure I was taken care of in the service department. Lou did a great job clarifying what maintenance needed to be done and costs involved. My vehicle was serviced in a timely matter as well. Bonus - lobby coffee selection was fantastic!! More

I've been a customer of this dealership for nearly 20 years even though I have a Ford dealership in my town. Being that I worked for 35 years in nearby Wheeling it was always convenient and I was happy years even though I have a Ford dealership in my town. Being that I worked for 35 years in nearby Wheeling it was always convenient and I was happy with each car I purchased as well as services needed. Service Advisors and staff are always courteous and listen to any concerns I may have. More