Arlington Heights Ford - Service Center

Fast and easy, everyone was polite and answered any questions I had, I will definitely come back questions I had, I will definitely come back More

Got my Ford serviced today. Tony Velasco was great, he made me feel welcome and we talked about all that my car needed for the routine maintenance, and gave me some tips for saving money. It's typical of made me feel welcome and we talked about all that my car needed for the routine maintenance, and gave me some tips for saving money. It's typical of the great people working at Arlington Heights Ford. I bought my first Ford here in the 80's, and have never shopped elsewhere for a car and have always brought my cars here for service. It's great having Arlington Heights Ford right in my neighborhood. More

Great customer service by Mike. The way he handled the non-mask-wearing customer was brilliant. Thanks. non-mask-wearing customer was brilliant. Thanks. More

Really fast service ! Great people working here ! Awesome experience , Thank you Mike Waddle and Arlington heights ford team ! experience , Thank you Mike Waddle and Arlington heights ford team ! More

Excellent service with excellent knowledge of automobile service handled in an excellent and professional manner and always courteous service handled in an excellent and professional manner and always courteous More

Trevor was very helpful and efficient. I am always impressed and appreciative of the service I receive at Arlington Heights Ford - I have 2 Ford Fusions, my 2012 has over 106K miles and works great!! impressed and appreciative of the service I receive at Arlington Heights Ford - I have 2 Ford Fusions, my 2012 has over 106K miles and works great!! More

Fast service good service man Victor and a good test drive to determine problem with the vehicle drive to determine problem with the vehicle More

10/10! Brought my Focus in for new tires and to be detailed! Came out looking like a new vehicle! So impressed! detailed! Came out looking like a new vehicle! So impressed! More

My daughter-in-law brought her Ford Focus in for a simple oil change on September 30. After being convinced she needed a 90k mile maintenance, she agreed. $580.81 later she drove off in tears. Per the re oil change on September 30. After being convinced she needed a 90k mile maintenance, she agreed. $580.81 later she drove off in tears. Per the receipt, that included $313.95 in labor for: 1) Oil and filter change, 2) check brakes, 3) fill all fluids, 4) change coolant service (see below), 5) change air filter. As part of that visit, she asked them to check the brakes … which lead to the 90k mile maintenance. She was told and received a printout that the front/rear brakes, brake lines, and calipers were great - good for at least 12k more miles. 4 weeks later, while she is driving home from a funeral in Peoria - the rotors and pads on the brakes were gone. Buyer beware. Mike Waddle, Service Advisor, cannot be trusted. He took advantage of my daughter-in-law and we will never return to Arlington Heights Ford. There was no way they did an inspection worth $580. It was not only the brake issue, but our new mechanic checked the coolant system and antifreeze levels and said neither were filled or touched in the last 6-9 months. When she began asking question, all of sudden Mike Waddle had urgent phone calls to take. After 40 minutes later she left with the promise of a return call that never came. Buyer beware. Consider other options. Name of customer: Tori Basham More

The manger who helped us with our car repair was the most honest, up-front and “real” car repair person I’ve ever come across. He has our full trust from now on. honest, up-front and “real” car repair person I’ve ever come across. He has our full trust from now on. More