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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,367 Reviews

1,367 Reviews of Arlington Heights Ford - Service Center

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June 02, 2021

Always great service and Jerry Hood is extremely helpful. For years he has advised me well and assured me that everything was handled in an efficient and professional manner. More

by drpollack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021

Service was prompt and courteous. I was surprised that they had not run the car through their carwash. Car was purchased and most of the service was done here and always got the car back with the quick w More

by seeulater4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021

Gabby was very helpful and clear. The porter who drove me home was friendly and personable as was the one who picked me up and brought me back later in the day. The cost was less than I was quoted for the wo More

by D.hugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Taxer
May 25, 2021

Great service, friendly and accommodating sales people. I have been buying vehicles here for over 20 years and their level of service and commitment has always been excellent. More

by Pete Chrisos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Chavez
May 24, 2021

Great service. I came in for an oil change. Mike helped me identify the wheel well liners for my Transit and then had them installed them while I waited. More

by johnsongl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021

Check in process was a breeze. I was not given my free oil change which was available to me as mentioned at the time I scheduled my appointment. The person I spoke to said it was still available, but when More

by sg13949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

I was taken care of in a timely manner. They got my work done in a timely manner as well. Mike was very eager to help me from the start. More

by silverfox22180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021

Amazing upbeat and personal customer service. I appreciate the listening and work performance I always receive at Arlington Heights Ford. Good people who work together and for the customer! Thank More

by Nancyleibs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021

As usual, service was excellent and everyone was great. I am very pleased to have Justin Silva back. Justin is always on top of things and goes above and beyond, He is a credit to the dealership More

by Ford Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Silva was exceptional.
May 21, 2021

Brought my car in to have a recall fixed. After 8hrs without car was told recall part was on backorder.waste of time! Also, tried to charge me for an oil change. NO MORE FORDS FOR ME OR MY FAMILY. More

by Ppugsugslee216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Villanueva
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Arlington Heights Ford responded

We are very sorry for the experience. Unfortunately, due to COVID, many parts are suddenly on backorder. We have corrected our process since your visit. Please reach out to the General Manager, John Guido Jr., directly so that we may try to rectify the experience you had during your visit. You can reach him at 847-812-0038. Thank you, and have a wonderful weekend. The Arlington Heights Ford Team

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