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Arlington Heights Ford - Service Center
Arlington Heights, IL
1,351 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,351 Reviews of Arlington Heights Ford - Service Center
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March 21, 2021
everything went very well. They listened to what I described, went on a test drive with me and fixed my problems all in one day. described, went on a test drive with me and fixed my problems all in one day. More
by Bill
Employees Worked With
March 20, 2021
Victor was a pleasure to work with a made sure that everything went smoothly with my visit to the service department. He made sure I understood the current condition of my vehicle and the final invoice everything went smoothly with my visit to the service department. He made sure I understood the current condition of my vehicle and the final invoice. More
by molson023
Employees Worked With
March 17, 2021
The customer service at this dealership is fantastic. David is so friendly! We always receive the best care for our cars. We wouldn’t go anywhere else!! David is so friendly! We always receive the best care for our cars. We wouldn’t go anywhere else!! More
by kathleenk722
Employees Worked With
David Villadonga
March 17, 2021
Spirit did a great job. Attentive to my concerns and needs regarding my vehicle, Readily available and communicative. Had the work taken care of in great time. needs regarding my vehicle, Readily available and communicative. Had the work taken care of in great time. More
by albo1926
Employees Worked With
Spiro Dimas
March 17, 2021
The service department was very efficient and professional during my recent visit. From check-in to check out the service rep was very friendly and answered all of my questions clearly. professional during my recent visit. From check-in to check out the service rep was very friendly and answered all of my questions clearly. More
by wtebbe
Employees Worked With
March 17, 2021
Service Staff is always very helpful. Victor is new to Service Staff is always very helpful. Victor is new to me but he took good care. I do miss former service manager, Steve. He guided me through Service Staff is always very helpful. Victor is new to me but he took good care. I do miss former service manager, Steve. He guided me through TWO Fusions. More
by sturmjudith
Employees Worked With
March 17, 2021
I have received great service from Arlington Heights Ford for the last 6 years! This is the first time I worked with Mike and he was very helpful and answered all my questions. The service staff always doe for the last 6 years! This is the first time I worked with Mike and he was very helpful and answered all my questions. The service staff always does a great job! Thanks More
by tomas
March 16, 2021
My only suggestion would be to have a sign in the service area where I usually check in to direct me to the parts department. Otherwise it was excellent. area where I usually check in to direct me to the parts department. Otherwise it was excellent. More
by Nancy.Recker
Employees Worked With
March 14, 2021
I have been bringing my vehicles of all makes to AH Ford for years. Excellent service! The last time I was there David did a great job giving me a call and letting me know the best way to deal with a mainte for years. Excellent service! The last time I was there David did a great job giving me a call and letting me know the best way to deal with a maintenance issue. I have always appreciated the honesty of the service department. More
by beerbaron96
Employees Worked With
David Villadonga
March 14, 2021
It is extremely disappointing to go to a Ford dealership in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an a in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an appointment for a simple oil change and walked out with a bill that totaled $484.53. I was only in the Service Department from 9:31 am until 10:25 am, which my car was probably serviced for 30-40 minutes. This is stated on the invoice that I received. I was told that there were additional items that needed to be replaced and my car only has 47,000 miles on it. While I understand that normal maintenance is required the bill/breakdown made me feel like I was taken advantage of. I have heard stories of how women go in for car repairs and walk out with bills much higher than they should be. I am now one of those people and it is embarrassing. My oil change was a deal for $39.99, however the final total was $87.22. (Parts $37.27 and then Labor of $49.95). How is the labor more than the actual oil change? I have never seen an oil change that has separate charges for this. A regular oil change can range in cost from $39.99 to $50.00 and I spend $50 in labor? Then it was recommended that my cabin filter be replaced, which was $44.23 for parts and then $24.95 in labor. I was then recommended to get a transmission fluid exchange, which was a grand total of $287.12, which included Parts $87.17 and then Labor $199.95. I checked with Ford via their website and it is recommended that this is done around 100,000 miles, however my car is only at 48,000 miles. The only thing that made sense on the bill was the engine filter, which was $21.95, but no labor was charged, however this takes 1-2 minutes to replace. Again I understand that items need to be changed such as filters, however the labor costs are insane at this place. Out of the $484.53 bill $274.85 was labor costs, which included an oil change, transmission exchange, and replacing 2 filters? 54 minutes I was there? This 54 minutes includes checking in, taking the vehicle back, and then parking it out front. So the going rate for labor is $274.85 for maybe 35-40 minutes of work? I WAS ROBBED!!!!! FORD OF ARLINGTON HEIGHTS SHOULD BE ASHAMED!! So should the Service Advisor Victor Villanueva. RUN AWAY FROM THIS PLACE AS THEY WILL SCREW YOU OVER!!!!! I will also be following up with the BBB and FORD Corporate! I will also never buy from this dealership again and no longer purchase FORD Vehicles! More
by BT
