Armory Chrysler Jeep Dodge Ram FIAT of Albany

SAVED BY THE bELL The appointment was almost a fiasco. I called the number on the safety recall letters, was scheduled by that rep for an appointment on 7/5 at 8:00am The appointment was almost a fiasco. I called the number on the safety recall letters, was scheduled by that rep for an appointment on 7/5 at 8:00am ' The first fix was for the transmission issue that can cause a parked vehicle to go into neutral, the second was for the gas tank strap replacement. Upon arrival I was informed that corporate hadn't sent either the part or the software for the 2012 RAMS yet. The second repair involved a replacement part that also apparently hadn't yet arrived. Paul managed to find one somewhere and got it done more quickly that I had anticipated. I was told to check back in a couple of weeks for the transmission repair. Communication and coordination seem to be problematic but I don't blame Mr. Casalla who struggled tp make lemonade from lemons. My time has value, I like to sleep late and had almost forgotten about 40 years of rush hour traffic. Breakfast at the diner was nice. More

Oil change and Recall I had an oil change, tire rotation, NYS inspection and Recall done with in less than 2 hours. Great job to the crew at Armory. I had an oil change, tire rotation, NYS inspection and Recall done with in less than 2 hours. Great job to the crew at Armory. More

Work done as promised Got an appointment very quickly. Service advisor greeted me at the appointed time and listened as I explained the reason for my visit. Car was ready Got an appointment very quickly. Service advisor greeted me at the appointed time and listened as I explained the reason for my visit. Car was ready on time and everything was done to my satisfaction. More

Leasing my second Jeep! Jerome was everything you could ask for in a salesman. I recommend him highly! He is courteous, professional, pleasant, knowledgeable, and flexible Jerome was everything you could ask for in a salesman. I recommend him highly! He is courteous, professional, pleasant, knowledgeable, and flexible to our time schedule. More

Awesome service 100% satisfied from use of a loaner car to diagnosis of problem to complete repair in one day. Marlon was very helpful and professional throughout 100% satisfied from use of a loaner car to diagnosis of problem to complete repair in one day. Marlon was very helpful and professional throughout More

Salesmen Review Mike was more then willing to help with any of our requests, and help us figure out which vehicle was right for us. The best part was that he didn't Mike was more then willing to help with any of our requests, and help us figure out which vehicle was right for us. The best part was that he didn't try to force us into something we we're unsure of. More

Excellent used car buying experience We had an excellent experience looking for and buying a used vehicle with Armory. Service was great and the process went very smoothly. Thank you ve We had an excellent experience looking for and buying a used vehicle with Armory. Service was great and the process went very smoothly. Thank you very much! More

Excellent Service Prompt, helpfull service. May have been told technician was certified, but I don't remember. Have always had excellent service - I trust they will put Prompt, helpfull service. May have been told technician was certified, but I don't remember. Have always had excellent service - I trust they will put the right guy on the job. More

Decent place but miss the mark on customer service Friendly staff, however, I purchased a $25000 vehicle from them and they didn't even fill upntue gas tank. They have a gas pump on site but yet only f Friendly staff, however, I purchased a $25000 vehicle from them and they didn't even fill upntue gas tank. They have a gas pump on site but yet only filled the tank 3/4 of the way. Seems really cheap considering the price of the product I purchased. Then they only had 1 key, said they "owed" me a key and that I could come over on a Thursday between 12-2 to have the one made. So they short me a key and then expect me to go out of my way while I am working in order to get the other? It would just seem like little things like putting the extra 1/4 of a gas tank in and then mailing me the other key wouldn't have been that difficult but show that what really is important to this dealership is cutting costs in amy way possible and not providing excellent service for their customers. More

2018 GRAND CHEROKEE LIMITED PURCHASE VERY POSITIVE EXPERIENCE IN WORKING WITH HARRY, SECOND VEHICLE I HAVE PURCHASED FROM HIM AND WILL BE BACK WHEN I NEED ANOTHER TO SEE HARRY AGAIN VERY POSITIVE EXPERIENCE IN WORKING WITH HARRY, SECOND VEHICLE I HAVE PURCHASED FROM HIM AND WILL BE BACK WHEN I NEED ANOTHER TO SEE HARRY AGAIN More