Armory Chrysler Jeep Dodge Ram FIAT of Albany

Another great experience! Called AJ for an appointment because I had a noise in my front end that changed depending on the speed I was driving. Turns out I needed a hub and bea Called AJ for an appointment because I had a noise in my front end that changed depending on the speed I was driving. Turns out I needed a hub and bearing and it was covered by my max care service contract. They got me in and out same day and my car is so quiet-it’s like brand new! Thanks again for the great service! More

Purchased car site unseen! My car buying experience at Armory was made the best possible by Salesperson Tryell Scheleede. He went above and beyond in each aspect of the purcha My car buying experience at Armory was made the best possible by Salesperson Tryell Scheleede. He went above and beyond in each aspect of the purchase. He was a great person to work with...very personable, professional, and he made the experience pleasant and comfortable. More

FAST AND EASY WAS ABLE TO DO DEAL OVER PHONE ON THURSDAY PICKED UP VEHICLE FRIDAY. DID PAPER WORK WITH JEROME AND THEN WE WENT OVER ALL THE VEHICLES EQUIPMENT FUNCT WAS ABLE TO DO DEAL OVER PHONE ON THURSDAY PICKED UP VEHICLE FRIDAY. DID PAPER WORK WITH JEROME AND THEN WE WENT OVER ALL THE VEHICLES EQUIPMENT FUNCTIONS. JEROME SET UP MY PHONE TO BLUETOOTH WITH A LITTLE HELP AND I WAS ON MY WAY HOME. More

Horrible experience I have been a loyal Dodge owner for many years. About 1 1/2 years ago, I decided to trade in my Dodge Avenger for a Dodge Charger. I purchased the car I have been a loyal Dodge owner for many years. About 1 1/2 years ago, I decided to trade in my Dodge Avenger for a Dodge Charger. I purchased the car and about a week later found that the battery was dead in the key fob. This was not a major deal, but was more of a nuisance. A few months later, after only driving the vehicle for about 7,000 miles, I found out I needed to purchase new tires. I paid a lot of money for the car and found it odd that they would sell it to me with end of life tires. Coincidentally, the salesman texted me to ask how the car was doing. I told him about the tire issue and got no response. Eventually I took the car to a tire shop and purchased new tires. I would like to think this was an honest oversight, but I have no way to tell. The car ran well for about a year after getting the new tires. Then, the muffler hanger broke and I took the car into a local shop. They told me the entire exhaust system was an after market part and didn’t even fit on the vehicle. I was quoted a substantial amount of money for the repair, so I contacted Armory Dodge to inquire about the warranty I purchased along with the car. They told me that it wasn’t covered under my warranty since “it looks like someone recently installed an after market exhaust system”. I explained that this is how Armory sold me the car and that I shouldn’t be responsible for it. They were not willing to budge and I ended up again paying more money for this car that I have only had for a short time. I was very disappointed with my experience at this dealership since they specifically state on their website that they use only Dodge parts. It is a shame because I was planning on buying another Dodge as my next vehicle but I am more than likely going to look elsewhere. All the people I encountered were very nice, friendly people. However, the problems with this vehicle and inability for them to absorb some of the costs that I felt were their responsibility will impact my decision to do business with them in the future. More

Marlon Hardie in Service is Outstanding Other dealerships should send thier service advisors to armory to learn and train from Marlon.Both times i have visited Armory, for service was profes Other dealerships should send thier service advisors to armory to learn and train from Marlon.Both times i have visited Armory, for service was professional, caring, and they explained everything. More

Water leak into trunk, given back to me with wet matts I am leasing a 2017 Jeep compass, I brought it in within the first month due to the seatbelt not working properly and ejecting the belt. Less than a I am leasing a 2017 Jeep compass, I brought it in within the first month due to the seatbelt not working properly and ejecting the belt. Less than a year goes by and I discover my trunk wheel well is soaked with water, soaked the matts and left a pool of water in the trunk. Brought it in and they said they would take care of it no problem. Took a few days to diagnose the issue and realized a seam was never welded properly around the lift gate which allowed water to come in. they patched that up and said it was all set. Upon inspecting the trunk after getting it back I realized they put left the matts in there still soaked to the point that touching them made them leak water. Walked back in and they said they wouldn't replace the matts. Got them to take it back and "dry out the matts". Picked it up a day later with them saying they ordered a new matt and will arrive in a week. Looked in the trunk again, they only are replacing 1 of the 2 soaked matts so yet again I must go back and say that they left a soaked matt in the car. You would think if there was a water damage issue that it would be higher priority or at least a double check to make sure the trunk is dry. Not looking forward to seeing what other "surprises" this lease has...... More

Pleasant and Easy I really like this dealership. So easy to work with. I absolutely love Carolyn Hendrickson. She was such a pleasure to work with. Not pushy, just I really like this dealership. So easy to work with. I absolutely love Carolyn Hendrickson. She was such a pleasure to work with. Not pushy, just helpful. Everyone else I met there was really great also. All in all not a painful experience. I will be going back. And I love my Jeep Grand Cherokee Limited. More

Great dealership and service center My husband and I exclusively use this dealership to keep our two jeeps up on their service needs. We have a 2006 Commander which Armory keeps in excel My husband and I exclusively use this dealership to keep our two jeeps up on their service needs. We have a 2006 Commander which Armory keeps in excellent shape although it has over 200 + miles. In 2016 we bought a TrailHawk from their Sales Department which also turned out to be a painless easy experience. So yes, we would absolutely recommend this dealership. More

I just had my inspection sticker update I came to have my inspection sticker updated Mr. Hardie was very helpful He told me i need to have new lugnut on my tires I came to have my inspection sticker updated Mr. Hardie was very helpful He told me i need to have new lugnut on my tires More

Oil Change, Inspection, Trailer Hitch Our 2014 Jeep Cherokee is so reliable we are rarely in for any work at all. However, it still needs an oil change and inspection from time to time. As Our 2014 Jeep Cherokee is so reliable we are rarely in for any work at all. However, it still needs an oil change and inspection from time to time. As always, the team at Armory were wonderful to work with even though we had to make a last minute appointment change. This time we also wanted to have a trailer hitch installed ... just in case. A beautiful hitch and a beautiful installation. More