Arrigo Dodge Chrysler Jeep RAM West Palm Beach

I was sold a vehicle that I was told and charged for 120+ point inspection and reconditioning fees but yet I needed brakes and rotors work a couple of days later costing me over $600. point inspection and reconditioning fees but yet I needed brakes and rotors work a couple of days later costing me over $600. More

1st time in. very nice.appointment scheduled and kept…..showroom very loud and noisy very difficult to make calls to get information, in middle of call to get insu very nice.appointment scheduled and kept…..showroom very loud and noisy very difficult to make calls to get information, in middle of call to get insurance 2guys were shooting Hoops, bouncing ball adding to the noise problem……when consummating deals should be taken to closed office. More

Amazing customer service. Definitely the best dealer I’ve ever been to. You won a customer Definitely the best dealer I’ve ever been to. You won a customer More

Finance did not review paper work at all. I really felt like i had to fight for the price i got before the finance guy sold me a miss leading warranty on the car, tires, battery and maintenan I really felt like i had to fight for the price i got before the finance guy sold me a miss leading warranty on the car, tires, battery and maintenance. When i got home i had to print and review the paper work and i felt totally mislead. Mislead enough to where i called him back to let him know this. The follow up text from the sales guy was only to get his 5 star review that he had mentioned multiple times during the sale. His text messages were somewhat aggressive and poorly timed. 5 star treatment is over the top and above and beyond. You know when you receive it. Don’t tell me it’s closing time and other customers are waiting or it’s their time to go home. 5 star treatment makes you feel you ARE THE ONLY CUSTOMER or at least the MOST important one. When the GSM walks up to you he should at least start off with his name and title, not what can we do to get you to drive this car home today. 5 star treatment leaves no questions unanswered like “ WHO ARE YOU” and why are you interjecting yourself into our conversation. Clearly another person who doesn’t know what 5 star treatment is. Just because someone buys a car doesn’t mean they were treated right. It’s unfortunate that this happens because it doesn’t have to. You can articulate the reasons for the pricing, warranty and still sell a vehicle. You don’t have to hide things in fear of a customer not buying. Every blue collar person knows cars are expensive and at the end of the day they will buy from who treats them the best. You can sell multiple cars to a person or family if you treat them right. Rather then being misleading and creating an uncomfortable situation and only selling one vehicle. More

Great costumers service. But way too many expensive fees. 12k truck was more like 19 k after everything. But way too many expensive fees. 12k truck was more like 19 k after everything. More

Truck had bald tires needed bearing and ball joints truck had codes pop up within a few miles and was garage by tile I got it home… dealership did nothing at all to help me with these issues after charging r had codes pop up within a few miles and was garage by tile I got it home… dealership did nothing at all to help me with these issues after charging retail new truck price in the final bill that was about 20k more then I asked for. I will never go to them again and I wish I didn’t at this point… plus the guy was over 30 minutes picking me up from airport More

I was given a "best price" on their website & they did NOT honor that price. I asked the sales rep specifically if there was any exterior damage or damage to the car because I had to rent a dolly & drive NOT honor that price. I asked the sales rep specifically if there was any exterior damage or damage to the car because I had to rent a dolly & drive across the state. He said no, I rented the dolly drove across the state to find the car had been wrecked or the door & the quarter panel were damaged (by a wreck or other damage that was not reported). I walked around the car to inspect it when I arrived & the sales rep stood against the damaged part of the car to block my view of the damage! Go to another dealer they bait & switched & were "less than honest" about the car & they did NOT honor the "best price" that was given from THEIR OWN WEBSITE !!! More

like good costumer service Roberto Nunez Sale manager professional service. Professional staff, good service, I felt comfortable. professional service. Professional staff, good service, I felt comfortable. More

Failed to file required EV tax credit paperwork. Weeks of silence. I purchased a Chrysler Pacifica PHEV in September specifically to qualify for the federal EV tax credit before the deadline. Arr Weeks of silence. I purchased a Chrysler Pacifica PHEV in September specifically to qualify for the federal EV tax credit before the deadline. Arrigo's finance team failed to submit the required time-of-sale report to the IRS and never provided me the documentation I need to claim the credit on my taxes. I have been trying to resolve this for weeks. I've called repeatedly, been transferred dozens of times, and not once has anyone from Finance or Accounting returned my call. Not one. This isn't a minor clerical error — this is potentially $7500 in tax credits I may lose because of their negligence. If you're buying a car from them don't assume they know what they are doing. I will never buy a car from this dealership again. More

It was a good experience. Jose is an excellent person and an excellent salesman. Thank you for your service. Jose is an excellent person and an excellent salesman. Thank you for your service. More