Audi Beaverton

Great service and great customer service I've been traveling a lot and was a bit behind on getting an appointment scheduled for my required maintenance and I was thinking I might get 'shamed' I've been traveling a lot and was a bit behind on getting an appointment scheduled for my required maintenance and I was thinking I might get 'shamed' for not being more timely with my service. But, that wasn't the case...Joe was very gracious and made the whole experience really enjoyable. I really appreciate the updates very text and the level of detail in reviewing what was found/updated. More

85000 mile check up for Audi Q5 There is nothing new to report concerning my experience with Sunset Audi! It is always a stellar experience at the Eastside location....8 years of pe There is nothing new to report concerning my experience with Sunset Audi! It is always a stellar experience at the Eastside location....8 years of perfect service!!! Everyone is so friendly and helpful, I feel so much confidence in how my car is being serviced. More

Professional service and exceptional customer experience I came in with a tight schedule to have my requested service work done quickly. I scheduled the appointed the day before and the service department w I came in with a tight schedule to have my requested service work done quickly. I scheduled the appointed the day before and the service department was exceptionally responsive as I needed some semi-private space to get work done and to dial into a meeting. There wasn't quite enough time to get a ride to my office and unfortunately due to the short notice, there weren't any loaner vehicles available. Fortunately, the service technicians completed the work on my brakes and my alignment in less time than I was quoted. During the service I was able to avail myself of the offered coffee and light snacks while I completed some work of my own in their quiet showroom. I even was allowed to step into a vacant conference room to make a sensitive phone call. At the conclusion, my vehicle was clean and in much better condition than when I first arrived. I was able to continue the remainder of my day smoothly as a result of their fast, efficient service. I have just one suggestion for an area of improvement. While there, I forgot to mention that my car needed the recall airbag replacement service. This was not asked of me during my visit or my phone calls to setup the appointment. I'm assuming that the recall is fairly recent as I received the notification from Audi via mail about 2 months prior. I will have to schedule another appointment to have this recall addressed. Other than that - my experience was excellent. Thank you More

quick and easy service just needed to have a tire replaced. was able to get in the next morning and was in and out within 90 minutes as promised. Each visit to Audi servic just needed to have a tire replaced. was able to get in the next morning and was in and out within 90 minutes as promised. Each visit to Audi service has been a pleasant experience. More

Easy and happy day Shane was great to deal with from the first text message. The only negative thing I would say is the detailing of the vechicle was sub par. I noti Shane was great to deal with from the first text message. The only negative thing I would say is the detailing of the vechicle was sub par. I notice after I got home that there is dog hair all over the ceiling of the vechicle. I would come back and buy another car from Shane. More

Excellent Service As always Brian Bement, Service Advisor, did an excellent job in taking care of my car. The process was simple and easy and I didn't have to worry ab As always Brian Bement, Service Advisor, did an excellent job in taking care of my car. The process was simple and easy and I didn't have to worry about a thing or disrupt my day. I appreciate the customer care. More

Great service! Just had an oil chance and first year check up. Tires were rotated and work was completed while I waited in a comfortable lounge. Friendly sales and Just had an oil chance and first year check up. Tires were rotated and work was completed while I waited in a comfortable lounge. Friendly sales and service staff. More

Service in SPEED & efficiency Not enough manpower in the finance area only one person is in charge of closing the purchase that Saturday morning. Some misleading selling of the add Not enough manpower in the finance area only one person is in charge of closing the purchase that Saturday morning. Some misleading selling of the additional services which I decided to cancel that additional coverage but I waited over an hour to get the matter taken care of. The sales staff was very apologetic keeping saying sorry but no solution on how to speed up the process so I don’t have to wait any longer. Finally the person in charge of finance came to resolve the issue in less than 10 minutes. The most ironic part was his solution was one of the options that I suggeated to them earlier which was denied. althought this was not so nice incidence that happened, but I have to said overall the sales team was very courteous and respectful. It is the management team needs to look at the resources allocation to avoid bottleneck to improve the overall end to end service level are pleasant and consumer satisfactory. Finance team shall stick with finance not try to sell additional service policies when they are not the true expert in the area. In conclusion, I still would rated them high in the overall experience in purchasing my Audi car at Audi Beverton. More

10K Service Audi Beaverton is a nice place to have your Audi serviced. Waiting area is clean and comfortable and the Service employees are nice. The only feedback Audi Beaverton is a nice place to have your Audi serviced. Waiting area is clean and comfortable and the Service employees are nice. The only feedback I have is I wish the Service Advisor would have provided a detailed review of the services performed on my Q7 once completed. More

Problem Corrected. Visited the dealer to evaluate a problem. NO APPOINTMENT. The service dept. looked at the problem and fixed it immediately. Very friendly and thorough Visited the dealer to evaluate a problem. NO APPOINTMENT. The service dept. looked at the problem and fixed it immediately. Very friendly and thorough. Even washed and vacuumed the car. More