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Audi Burlington

Burlington, MA

4.9
3,303 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,303 reviews

May 29, 2021

Jay did a great job to help me purchase the perfect car for me. He is extremely knowledgable and informative. I strongly recommend Jay as your salesman! More

by Trish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Audi Burlington responded

Congratulations on the perfect car purchase, Trish! Thank you for leaving us your great review and five-star recommendation for Jay! We appreciate you being part of our Audi Burlington family and hope you love your new ride!

May 29, 2021

Brendan was extremely helpful and responsive through the entire process. He was informative when I came in to test drive and the leasing process was smooth the entire way over the phone. He has since been More

by Joshhurwitz9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sven Curkic, Brendan Mcguire
Jun 01, 2021 -

Audi Burlington responded

Thank you for sharing your kind words about Brendan. It's great to hear that he provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Audi Burlington Team

May 29, 2021

Jim Parolisi and his Service team were awesome once again. I had asked for Jim to check my A4 front end. Diagnosis was prompt and service overall quick. I also appreciated the loaner car and Jim’s foll More

by Rich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Audi Burlington responded

We're so happy to hear Jim and our team gave you a five-star experience while having your A4 checked out! We understand how frustrating it can be to require maintenance on your vehicle but to have such a large repair is another level of inconvenience. We appreciate you bringing your ride to us and allowing the Audi Burlington team to help take care of the issue! We look forward to seeing you for your next oil change!

May 28, 2021

Count your fingers before and after you service your car. I brought my car in for service it had four wheel lock lugs came out with regular lugs. Very disappointing and untrustworthy. More

by A4 ripped off
Recommend Dealer
No
Employees Worked With
Matt
Jun 23, 2021 -

Audi Burlington responded

Although we do value your feedback, after reviewing our files, it looks like you had your 2011/2012 Audi A4 serviced here for an oil change. This service does not require the wheels/wheel locks to be removed or even touch. I take pride in knowing our Master Audi Techs would not take or remove anything from a client’s vehicle. I also noticed that this was your first visit with our dealership, I would recommend reaching out to where you previously had your vehicle serviced as Audi Burlington Service would have no use for the wheel locks from your vehicle. Should you want to discuss further, please reach out directly. Thank you, Matthew Brickey – Service Manager – mbrickey@herbchambers.com

May 28, 2021

Jay was awesome and so helpful throughout the whole process. He helped multiple people in our family find new cars and was very informative, friendly, and professional throughout. We could not be happi More

by Emma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Audi Burlington responded

Thank you for taking the time to share your experience with Jay at Audi Burlington! It means so much that your family can trust him with all of their automotive needs and we will be sure to pass along your review to him!

May 28, 2021

Very good service. Prompt, polite , pleasant.Jim kept me Very good service. Prompt, polite , pleasant. Jim kept me informed if progress via text. Car was ready before predicted time. Grateful for car cleane More

by Malzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Audi Burlington responded

We're so glad to hear this! Thanks for trusting Jim and the Audi Burlington service team!

May 27, 2021

I have known Peter and others at the dealership for more than 8 years. This was my second vehicle ordered and delivered with Peter’s help but could have been my third if not for us moving away temporarily. More

by CarGuy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Audi Burlington responded

Thanks for the five-star rating and kind words! It means a lot that Peter continues to earn your respect and business, and we're thankful to have you as our customer! We'll see you next time! - Audi Burlington

May 27, 2021

Excellent service. My wife and I were looking for a new SUV, but were hesitant about spending tons of time at the dealership with our baby daughter. Brendan got us exactly what we were looking for, made su More

by Jonathan W.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Audi Burlington responded

Jonathan, We're so glad Brendan has made your purchase so enjoyable and earned five stars! Thank you so much for giving us the chance to make you happy with your new ride! - Audi Burlington

May 27, 2021

I was a little short and unhappy about not having information Jim needed. He kept his cool and got the information via google and all was good! More

by Kwaring548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Audi Burlington responded

We're glad Jim could work everything out for you! Thanks for your feedback and for choosing Audi Burlington!

May 25, 2021

Excellent and thorough service. I brought the care in due to tire and rim damage covered under warranty. From the friendly greeting at the drive up to the inside support help and then pick-up I would ra More

by Mbusteed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly in the Service Dept., Sven Curkic
May 25, 2021 -

Audi Burlington responded

Thank you so much for this great five-star review! We're so glad you had a positive experience with our service team. We understand how frustrating it can be to require repairs and we're grateful to you for letting us help resolve this for you! We hope to see you next time! - Audi Burlington

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