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Audi Burlington
Burlington, MA
3,316 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,318 reviews
December 12, 2024
Anthony is very efficient and amazing. I’ve been going there for my service and he has always helped me out in an efficient manner and that’s very appreciated. The staff there also is very I’ve been going there for my service and he has always helped me out in an efficient manner and that’s very appreciated. The staff there also is very friendly and kind. I would definitely recommend it to family and friend More
by darathdou
Employees Worked With
December 12, 2024
Keith was a great salesperson to work with. Very detailed and personalized attention to find the car for me. Very detailed and personalized attention to find the car for me. More
by Liza206
Employees Worked With
December 12, 2024
I've been with AUDI for the last 15 years, an A3 and now a Q5. The last 8 years serviced by Audi Burlington, where I bought the Q5. Three different notes, first one to AUDI: You have been introducing more a a Q5. The last 8 years serviced by Audi Burlington, where I bought the Q5. Three different notes, first one to AUDI: You have been introducing more and more sensors to cars, and changing physical buttons into touch controls, placed randomly and without caring about user experience, all this has created an opportunity for more malfunctions and higher service bills for your customers. You have also not been very clear about what your warrantee and service packages include/ don’t include, or perhaps you have but you design them in such a way that they don’t cover what we need serviced, eg.: I bought a tire service package that only covers damaged tires, not worn-out. Second one to Audi Burlington: It seems every time I take the car in, there is something that needs payment. 6 months ago you charged me to calibrate sensors and cameras, now you charged me again, the service you perform should have some sort of guarantee. And, I’ve been told this may continue to happen in the future. A note to Jim Parolisi: I like your professionalism and your transparency in communication, but I am not happy with your/ your company’s lack of flexibility and understanding towards me as a customer. This all has an impact, my wife needs a car and we were thinking about a used Audi A3, but we have changed our minds. More
by Jose dos Santos
Employees Worked With
December 11, 2024
Service department, Anthony was the best. He explained things throughly, with no pressure and accommodated my crazy work schedule. It was greatly appreciated! He explained things throughly, with no pressure and accommodated my crazy work schedule. It was greatly appreciated! More
by Kmms94
Employees Worked With
December 11, 2024
Great service. Very professional experience. Car was done on time and was clean and ready. Very professional experience. Car was done on time and was clean and ready. More
by harpswell5
Employees Worked With
December 10, 2024
Very good with communication and overall understanding. What I didn’t like was the price difference in oil change. Although I’m a new customer at this location and usually service at Audi Natick my oil cha What I didn’t like was the price difference in oil change. Although I’m a new customer at this location and usually service at Audi Natick my oil change price shouldn’t be $50 more than I ever pay at Audi Natick. There’s all these hidden fees on top of trying to convince me my A5 cost more for oil change than a A4 was complete nonsense. If you ask me if I ever go back to Audi Burlington personally NO but I wouldn’t have a issue with referring them because the work was done perfectly but the extra fees weren’t really necessary, especially with me being a new customer to that location you would think they would want my business to conclude with them knowing there’s more work to attend to with my vehicle. More
by Audi A5 to A7 2025
Employees Worked With
December 09, 2024
I had the absolute pleasure of working with Danielle when buying my Audi Q5, and I can’t recommend her enough! From start to finish, she was incredibly knowledgeable, walking me through all the trim levels a buying my Audi Q5, and I can’t recommend her enough! From start to finish, she was incredibly knowledgeable, walking me through all the trim levels and helping me find exactly what I was looking for. Danielle has such a personable and welcoming demeanor—I never felt rushed or pressured, just completely at ease. She made the whole car-buying experience enjoyable and stress-free. If you’re in the market for a car, do yourself a favor and go see Danielle—you won’t regret it! More
by malina.andre
Employees Worked With
Danielle Leuzzi
December 06, 2024
Excellent service and terrific communication throughout the day each and every time I schedule an appointment the day each and every time I schedule an appointment More
by A8Gary
December 06, 2024
I had an excellent experience with the service department at Burlington Audi. The staff was incredibly polite and friendly - from the service rep who handled my case (Anthony) to the gentleman who retrieve m at Burlington Audi. The staff was incredibly polite and friendly - from the service rep who handled my case (Anthony) to the gentleman who retrieve my loaner car. What stood out the most was how accommodating they were of my busy schedule. They worked with me to find a time that fit and a loaner that would fit 2 hockey bags(!), even going the extra mile to ensure everything was handled efficiently without sacrificing quality. Their communication was top-notch, keeping me updated throughout the process and answering all my questions patiently. It's clear that customer satisfaction is a priority for them, and it shows in every interaction. More
by LSan
Employees Worked With
December 04, 2024
great timely service. ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington More
by PPB
Employees Worked With
