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Audi Burlington - Service Center

Burlington, MA

4.8
1,397 Reviews

1,397 Reviews of Audi Burlington - Service Center

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August 24, 2021

They are very thorough and addressed all the issues I brought up. More

by fdipietro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Audi Burlington responded

It means so much to hear our team gave you such excellent care! Thank you! – Audi Burlington

August 23, 2021

Everyone, especially ray, was extremely responsive. I was faced with a suddenly undrivable car and needing to leave town almost immediately at end of their wok day on a Saturday. They took my car, gave me a More

by Douglas.Phillips 94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
Aug 24, 2021 -

Audi Burlington responded

Thank you for taking the time to share this experience, Douglas! We're glad we could ensure your trip out of town went smoothly. Thanks for trusting Audi Burlington with your business and please don't hesitate to reach out if we can be of service to you again in the future!

August 23, 2021

Brought my S4 to this place for a coolant leak issue. They told me it was the water pump and they replaced it. I picked the car up and brought it back to them the next day for the same coolant leak issue More

by traylors5v8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Brickey
Sep 13, 2021 -

Audi Burlington responded

I was able to review the repair orders from your recent visits. I see your 2010 Audi S4 with 146,000 miles was first seen on 7/15/2021. At this time, the vehicle was leaking coolant and smoking when the repair order was written. We then found a leak coming from your water pump. At this time we water pump was replaced and tested. Your second visit was on 7/21/2021, at this time you brought the vehicle back in for a low coolant light warning and possible leak. When our Audi Certified Technician checked the vehicle there was no external leak found and the further diagnosis was not done at that time. If you have any additional questions or concerns please do not hesitate to contact me. Thank you, Matthew Brickey – Service Manager – mbrickey@herbchambers.com

August 23, 2021

As usual, Jim P was extremely professional as well as very personable. My car was towed there after hours and they took care of it first thing in the. morning. I was kept apprised of the problem and the More

by mcalvert2174
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Audi Burlington responded

Thank you for your loyal business, as well as the wonderful feedback about your most recent visit! We're honored to have you as an Audi Burlington customer and look forward to seeing you again next time!

August 22, 2021

Kelly and the team were extremely helpful in making sure we had a loaner car while waiting for the part to arrive that was needed to fix the blower. More

by Kristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Aug 23, 2021 -

Audi Burlington responded

Thank you for the great review, Kristin! We're happy Kelly could help you have a positive service visit at Audi Burlington!

August 21, 2021

Good service and great communication during the process that kept me informed. More

by Prates14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Audi Burlington responded

Thank you for your kind review and rating! We're happy to hear we made this a positive visit and we look forward to seeing you at your next appointment! - Audi Burlington

August 19, 2021

Service was above and beyond as usual. Derek provides regular updates throughout the day. Thanks More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Audi Burlington responded

It's our pleasure to serve you, Beth! Thank you for trusting Derek and the Audi Burlington team with your service needs. We look forward to your next visit!

August 14, 2021

Super service and always professional. Very quick on service. Cleaned my car after service, really appreciated that. More

by O’B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Audi Burlington responded

Thank you for taking the time to review your recent visit with us! We're thankful to have you as an Audi Burlington customer and we look forward to seeing you next time!

August 13, 2021

I had the 40k/4 year service performed on.my Audi A4 today at Audi Burlington. The service writer Kelly was very courteous, diligent and efficient in handling the check in process and recording the deta More

by Artemus Ruggerio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Mullaney
Aug 16, 2021 -

Audi Burlington responded

Thank you for this fantastic feedback, Joe! We appreciate you trusting Audi Burlington with your A4 and are thrilled to hear that Kelly and the team made your experience with us a great one. Thanks again for your kind words - we appreciate your support and hope to see you again next time!

August 13, 2021

I liked the continuous updates on the status of the repairs. More

by Kumsal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Audi Burlington responded

We appreciate your positive feedback! We appreciate you trusting the Audi Burlington team with your vehicle's repairs and hope we can be of service to you again in the future. Take care!

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