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Audi Burlington - Service Center

Burlington, MA

4.8
1,408 Reviews

1,408 Reviews of Audi Burlington - Service Center

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September 10, 2021

Kelly was a pleasure to work with! Love Burlington Audi -everything was completed on time and correct! Thank you so much-jennifer DuPont was great too! Not sure of technician who did the work but car was b More

by Annieluhrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer DuPont and Kelly Mullaney
Sep 13, 2021 -

Audi Burlington responded

It means so much to hear our team gave you such excellent care! Thank you for the kind words and five-star rating! - Audi Burlington

September 10, 2021

Great service!! Derek was fantastic!! Called him with a problem and he told me to bring my car in right away and he provided me with a loaner car problem was corrected the next day. More

by Audi A6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laris Gacanovic
Sep 13, 2021 -

Audi Burlington responded

Thank you! We're happy to hear Derek made your visit worthy of a five-star rating! The entire Audi Burlington team appreciates having you in the family and look forward to seeing you again!

September 03, 2021

From start to finish this service visit went smoothly. Setting up date of service not a problem with only 3 day wait. Loaner vehicle was very nice. Service rep was smart and communicative all along the wa More

by SJJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Sales Rep
Sep 06, 2021 -

Audi Burlington responded

We are so happy to hear that you had such a great time working with our team at Audi Burlington! Thank you so much for your kind words!

September 03, 2021

On time. Everything gets explain really well. No issues. Will definitely continue to service my car at this location. Easy to schedule appointment over the phone. More

by e2770554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Hebert
Sep 03, 2021 -

Audi Burlington responded

These are all great qualities of a 5-star appointment! We appreciate your review, and look forward to seeing you next time at Audi Burlington!

September 02, 2021

Making the appointment was easy: My loaner car was available and easy to pick up; Kelly the service representative was friendly, accommodating and customer focused.. Service needs were clearly explai More

by tborourke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Sep 03, 2021 -

Audi Burlington responded

Thank you for the great review! We appreciate you trusting the Audi Burlington team with your business and hope we can be of service to you again in the future!

Sep 03, 2021 -

tborourke responded

It's easy to write a good review when your expectations are met/exceeded!

September 01, 2021

On time. Always comes in with no surprises. Always a loaner available. Relatively friendly except for the check out people who are very harried and gruff More

by koryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Audi Burlington responded

Koryan, we are so happy to hear that you had a 5 star experience at Audi Burlington! Thank you for your feedback, we will share it with our team to improve!

September 01, 2021

The staff are very personable and helpful. The first time I serviced my car here, they also washed and vacuumed my car. This trip, after spending more than $3000.00 in service, I barely had my car was More

by leanehomeLeane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Audi Burlington responded

We appreciate your honest feedback. We're sorry to hear you weren't completely satisfied and we encourage you to reach out to us to discuss this. Thank you, Adnan Sehovic - General Manager - adnan@herbchambers.com

August 30, 2021

Welcoming staff, great service, not very affordable price on parts and labor. The recent couple of times I brought my car in for service, there were always issues found. My car is 7 years old, and I know it’ More

by Lsirt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Aug 31, 2021 -

Audi Burlington responded

Thank you for taking the time to share your honest feedback. We're sorry to hear that this is your impression of our dealership. I'd like to take the opportunity to learn how we can improve in the future. Thanks, Adnan Sehovic - General Manager - adnan@herbchambers.com

August 27, 2021

From the initial reception to delivery Raymond and team handled the entire process smoothly and kept me informed in a timely and professional manner. Kudos to the entire team More

by Joel G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Aug 27, 2021 -

Audi Burlington responded

It was our privilege to serve you, Joel! Thank you for trusting Raymond and the Audi Burlington team with your business. We hope we have the opportunity to work with you again in the future!

August 27, 2021

I have always been treated wonderfully at Audi Burlington. The people there are very professional and extremely helpful. Jim Parolisi goes above and beyond every time! More

by kdifava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Audi Burlington responded

Thank you for your fantastic review! Jim and our team are so lucky to have you as a customer at Audi Burlington! See you next time!

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