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Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews

1,383 Reviews of Audi Burlington - Service Center

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August 09, 2021

Excellent service. Professional. Courteous. Knowledgeable . Always go out of their way to help. Best service department in state. More

by dr.mikepellegrini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Audi Burlington responded

Thank you for this kind review and five-star rating! We're glad to hear the Audi Burlington team made this a positive service visit and look forward to seeing you next time!

August 05, 2021

Always treated well. Prices reasonable, it is an Audi after all. Appointments convenient. Loaner car available, if necessary Car is always returned clean and washed More

by Mitch_m80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Audi Burlington responded

We are honored to receive your support, Mitch. Thank you! - Audi Burlington Team

August 04, 2021

I was there for the regular car check up, I found staffs were friendly, location is great, service was good, waiting room were comfortable, very nice experience. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Audi Burlington responded

We are so happy our Audi Burlington team earned your five stars. Thanks, Lynn!

August 03, 2021

Great customer service! The process was seamless from dropping off to pick up! Love Burlington Audi More

by TM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Audi Burlington responded

This is a fantastic review! Thanks from the entire team at Audi Burlington!

August 01, 2021

Very efficient and well run operation. I had routine maintenance done at my last visit and was given a complimentary loaner car which was very convenient. More

by jmn7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Aug 02, 2021 -

Audi Burlington responded

Thank you for your confidence in our team at Audi Burlington! See you next time!

July 30, 2021

Very courteous and professional! Audi Burlington mechanics found the cause of a rattle I asked them to chase, it was because of a suspension component - safety item. It’s fixed! More

by James Kuhn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Audi Burlington responded

James, We're so happy our team could help! Thank you for the awesome five-star review! – Audi Burlington

Aug 02, 2021 -

James Kuhn responded

I love this car, and you keep it running for me!

July 29, 2021

Very good service with knowledgeable staff.The place is very clean and easy to get to. I purchased the car here and have had it service elsewhere with disappointing results More

by Bradklar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
Jul 29, 2021 -

Audi Burlington responded

Thank you for the awesome review and rating for Audi Burlington! We're so happy we provided five-star care to you and made this visit so enjoyable! We'll see you next time!

July 29, 2021

Very easy and relaxing experience. Told me what was expected and how long it would take. Very friendly and straightforward towards what was being done and offered free car was More

by gbonet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary
Jul 29, 2021 -

Audi Burlington responded

It means so much to hear our team gave you such excellent care! Thank you! – Audi Burlington

July 28, 2021

Audi had my car for 3 weeks and Derek was extremely helpful during this protracted period in trying to get repairs covered by a 3rd party which we successfully did. The repair costs were just under $30 More

by smlattanzi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Audi Burlington responded

Thank you for taking the time to share your experience working with Derek and our team. We appreciate your patience and are happy all of your issues were taken care of. -Audi Burlington

July 25, 2021

Jim was professional and very customer oriented. The facility is well run. My loaner was clean and ready for me. All the staff are super friendly. More

by PatriceD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Audi Burlington responded

We're so glad our team made this a five-star experience! Thank you for the great review, Patrice! We hope to see you again at Audi Burlington!

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