Audi Burlington - Service Center

Jim Parolisi is the consummate professional providing a high level of solution oriented service.Integrating the entire team from technicians to sales expertise on a timely basis. high level of solution oriented service.Integrating the entire team from technicians to sales expertise on a timely basis. More

Kelly was very helpful and efficient with my service appointment. she kept me up to date on services and returned calls promptly. Kelly was professional and helpful throughout process. appointment. she kept me up to date on services and returned calls promptly. Kelly was professional and helpful throughout process. More

I've been a loyal customer for 9 years but they no longer respect my time or value my business. Most recently, I dropped my car on a Friday for a scheduled service and waited all day for a call. When I arriv respect my time or value my business. Most recently, I dropped my car on a Friday for a scheduled service and waited all day for a call. When I arrived at the end of the day, I was told that they hadn’t even begun the work and that they wouldn't get to it until Monday. When I asked why I wasn’t notified sooner, I was told that It’s because we are busy. Well guess what? I’m busy too and that’s why I made a scheduled appointment to begin with. My service technician also used her personal cell phone to capture images of both my license and my credit card. When I asked her about it, she said she didn’t like using the company Ipad and not to worry because it’s an app on her phone. I may be overly sensitive because my identity was recently stolen but it seems like a questionable practice to me. More

My experience with the service center was excellent!! Everyone was extremely courteous and helpful. I was kept up to date with the progress and the drop off and pick up of the car was seamless. I greatly Everyone was extremely courteous and helpful. I was kept up to date with the progress and the drop off and pick up of the car was seamless. I greatly appreciate the service! More

Efficient, clarity, honest, nice people. Work was done on time and my car was clean upon return. Service center was very clean. Loaner car option is part of the package - A+. on time and my car was clean upon return. Service center was very clean. Loaner car option is part of the package - A+. More

My first service at Audi dealership with new Q3 for emissions recall in addition to a minor issue with rattling sound that was resolved. Very efficient, no waiting and Kelly was excellent to deal with emissions recall in addition to a minor issue with rattling sound that was resolved. Very efficient, no waiting and Kelly was excellent to deal with. More

Good service we have no problem with any of service Represatative work was done satisfied Audi supposed to give a coupon for parts which customers needs. Represatative work was done satisfied Audi supposed to give a coupon for parts which customers needs. More

I am always happy with service . Easy to book an appointments and I am always able to get a loaner car - so thank you! fo appointments and I am always able to get a loaner car - so thank you! fo More

Great service and very efficient dealer Pleasure to work with Jim Parolisi. Always on time and explains everything with your vehicle. Would definitely recommend Audi Burlington work with Jim Parolisi. Always on time and explains everything with your vehicle. Would definitely recommend Audi Burlington More

$1700 on new tires and in return I got half my car washed and zero of the inside cleaned. The valet crew took the loaner car before I had removed both of my car seats….. and zero of the inside cleaned. The valet crew took the loaner car before I had removed both of my car seats….. More