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Audi Burlington - Service Center

Burlington, MA

4.8
1,435 Reviews

1,435 Reviews of Audi Burlington - Service Center

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June 26, 2025

Audi of Burlington MA is a great dealership for both purchasing a new vehicle as well as their service. Their service advisors.especially Jim. is very helpful, accommodating and knowledgeable. I would h More

by Dhurley1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Audi Burlington responded

Thank you for the glowing recommendation! We're delighted to hear that Jim and our team at Audi Burlington provided such helpful service. We appreciate your support and look forward to assisting with any future needs!

June 26, 2025

Brought my Audi A6 for service. Max handled everything perfectly. He setup a Lyft ride to get me back home and had be picked up once the service was completed. Very pleased with Max More

by setmet125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Jun 27, 2025 -

Audi Burlington responded

Thank you for sharing your experience with us! We're delighted to hear that Max provided excellent service and made everything seamless at Audi Burlington. We appreciate your support and look forward to serving you again in the future!

June 26, 2025

Great customer service. Max is also very kind and makes sure the service is fast More

by intaejung62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
Jun 27, 2025 -

Audi Burlington responded

Your five-star support means the world to us! See you again soon! - Audi Burlington

June 25, 2025

Great Service received. Jim Parolisi addressed and resolved my issue. Also Jason Russo took the time to speak with me and addressed my issue as well. Always great service! More

by Audi/Honda Driver
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Russo
Jun 25, 2025 -

Audi Burlington responded

Thank you for sharing your positive experience with Jim and Jason at Audi Burlington! We're delighted to hear that they provided great service and resolved your issue. We appreciate your support!

June 22, 2025

Poor experience. Communication was minimal. Questions asked not fully answered I felt I was disregarded for the matters I inquired about. Warranty company involved More

by smcomeau3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Brickey
June 19, 2025

Car was in for 40,000 mile service which is a costly one! ! I had reserved a loaner but none was available. Derek handled the situation quickly and professionally, offering several solutions. Not his fault th More

by Mmjcob
Service Time
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Audi Burlington responded

Hi Jcob! We're delighted to hear that Derek was able to turn a potentially frustrating situation into a positive experience at Audi Burlington. It's great that your service was completed even faster than expected, and we appreciate your understanding. Thank you for choosing us!

June 17, 2025

Disappointing customer service. Could not be bothered to look up from phone. Had to wait when there was no line. Made me go to one line to check in and then go to another line which More

by SG74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

In for oil/filter change it was finished in a timely manner. Anthony was esay to work with answered all questions I had . Thanks More

by sstepanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Audi Burlington responded

We're delighted to hear that Anthony provided a seamless experience during your visit at Audi Burlington. Thank you for sharing your positive feedback, and we're glad everything was completed promptly!

June 07, 2025

I called Audi Burlington the young lady on the phone advised me of my best options I had my car towed to Audi Burlington that night by morning I was all set my car was checked out problem resolved. Audi More

by Blatrice632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Audi Burlington responded

Hi Blatrice, we're delighted to hear that our team at Audi Burlington provided you with prompt and courteous service, resolving your car issues efficiently. Thank you for choosing us and sharing your positive experience!

June 07, 2025

Services manager was excellent however I didn’t get the same impression from the other person that was working with me. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Audi Burlington responded

Angie, thank you for sharing your feedback. We're glad to hear the service manager made a positive impression and will work on ensuring consistency across our team. We appreciate your input! - Audi Burlington