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Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews
Call Service Center (781) 272-8880

1,383 Reviews of Audi Burlington - Service Center

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January 05, 2024

Derek was informative and helpful. He was accurate on my wait time and explained the process More

by pga6465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

January 05, 2024

Efficient and courteous. On time. Comprehensive approach. Somewhat on the expensive side. My advisor Max was excellent. More

by Rlopez430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
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Jan 05, 2024 -

Audi Burlington responded

We appreciate your feedback! It's great to know that Max and our team at Audi Burlington were able to provide you with efficient, courteous service. We strive for comprehensive care even if it might be a bit pricier - quality is key. Thanks again!

January 05, 2024

Presented service rep with Audi $40 coupon for oil change and experienced pushback from rep More

by Jvs08314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Audi Burlington responded

Hello, we do not have a record of your visit or a special running for the amount you stated for an oil and filter change. We list all of our specials we are currently running right on the website - if you reach out we can provide more detail on why your coupon was not accepted. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

January 05, 2024

Burlington Audi is the most professional, service oriented dealership I have ever even with. They are fair, honest and expert. I refer all my friends here. More

by Mariab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Audi Burlington responded

Mariab, we're so glad to know you've had such a positive experience with us at Audi Burlington. We appreciate your referrals and look forward to continuing our service for you and your friends!

January 04, 2024

erek was a pure professional. He kept me updated through out the entire repair process. I had an issue where something had eaten the wires in my car and had to wait for insuranc More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Audi Burlington responded

We're glad to know that Derek at Audi Burlington was able to assist you efficiently during your repair process. We appreciate your feedback, and we'll be here if there's anything else we can help with in the future! Safe travels!

January 03, 2024

Friendly , professional, explains issues really well and do needful on time , excellent follow up via email or text More

by Sudhakar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Audi Burlington responded

Hi Sudhakar! It's great to know you had such a positive experience with our team at Audi Burlington. We pride ourselves on timely and clear communication. Thanks for your feedback!

December 31, 2023

Very nice and neat dealership very quick respectful employees. They took care of my request very kindly even though I walked in. More

by AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Audi Burlington responded

We're glad to know you had a positive experience at Audi Burlington! Our team is always ready to assist, whether it's an appointment or walk-in. Thanks for the review and we hope to see you again soon!

December 31, 2023

Derek is excellent! He kept me updated on the status of my car and made sure everything was completed correctly. Highly recommend him and Audi Burlington. Thanks Dere More

by Andover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Audi Burlington responded

Hi Andover! We're delighted to know that Derek provided excellent service and kept you updated throughout your experience at Audi Burlington. Your recommendation means a lot to us! Safe travels in your Audi.

December 31, 2023

Fixed the problem and communicated very well and provided a much needed loaner vehicle. Very courteous as well. More

by pkingman8763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason who worked on the car was great
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Jan 03, 2024 -

Audi Burlington responded

We're glad you had a positive experience with us at Audi Burlington. Providing excellent communication and convenient solutions like loaner vehicles is part of our commitment to customer satisfaction. Thanks for your feedback!

December 30, 2023

Services consult Ha was really thoughtful & genuinely interested to support. Also the dealership is well managed. More

by dhavalss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ha
Report | Print
Jan 03, 2024 -

Audi Burlington responded

We're glad to know that you had a positive experience with Ha from our service team and found the dealership well-managed. Thanks for choosing Audi Burlington, we appreciate your feedback!

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