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Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews

1,383 Reviews of Audi Burlington - Service Center

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December 28, 2023

Anthony is amazing! He’s my favorite service advisor at the dealership. Ask for him! More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Hi Jamie! Thank you for leaving us this five-star review and kind words about Anthony from our service team at Audi Burlington! We'll see you next time!

December 28, 2023

Max Ha was wonderful took care of my Audi perfectly. I was a waiter and car was ready on time he promised. Thank you More

by DTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
Jan 02, 2024 -

Audi Burlington responded

Hi DTG! We're glad to know that Max and our team at Audi Burlington were able to provide you with a timely service. Thanks for the review, we appreciate your support!

December 27, 2023

Excellent service as usual from the Audi Burlington team. I like trying the different cars with their loaner program too. More

by David
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Hey David, thank you for the 5-star rating! We're glad to know you've been enjoying our service and loaner program at Audi Burlington. We look forward to serving you again! Have a great ride!

December 26, 2023

Anthony made my visit a quick and easy experience. He was extremely polite and courteous with a well developed knowledge of the services offered. More

by Tom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Hi Tom! We're glad to know that Anthony made your visit to Audi Burlington a smooth one with his expertise and courteous service. Thanks for sharing this positive feedback!

December 26, 2023

I’ve been going to Herb Chambers since 2017 and my experience has been good. The service desk is communicative and pretty easy to work with. The loaner program is the same. Thumbs up More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Hey Scott, thank you for the 5-star rating! We're glad to know you've had a positive experience with our service desk and loaner program at Audi Burlington. We look forward to seeing you next time!

December 25, 2023

Anthony was great to work with . Excellent service. Was easy and pleasant to deal with. Highly recommend. More

by Wtmjr57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Thank you for the 5-star rating! We're glad to know that you had a great experience with Anthony at Audi Burlington. We appreciate your recommendation and see you again! Have a great ride!

December 23, 2023

Appointment for an oil change $205, car has been asking for oil constantly they removed the bottom cover to see for any oil leaks and was charged an additional $209 without consulting with me fist Found More

by Freddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Hi Freddy We reviewed the diagnostic charges with you, and you initialed the work order approving them before we began looking at your vehicle. If you have other concerns, please reach out. Always happy to help. Matthew Brickey - Service Manager - mbrickey@herbchambers.com.

December 22, 2023

I pulled into the Service Drive and was greeted warmly by Anthony. His professionalism and kindness truly stood out. Anthony went above and beyond to assist me, making my visit smooth and enjoyable. I highly More

by Gabe Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Audi Burlington responded

Hi Gabe! It's fantastic to know that Anthony provided you with such outstanding service at Audi Burlington. We appreciate your recommendation and look forward to assisting you again in the future!

December 22, 2023

Very easy process to set an appointment for an oil change. Excellent service by Jim Parolisi checking the car in, and as promised the work was completed in about an hour. Video made by technician was More

by fjg111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Audi Burlington responded

We're glad to know you found the appointment process easy and appreciated Jim's excellent service at Audi Burlington. It's great that our video feature was helpful for you! Thanks for your feedback, we look forward to serving any future needs.

December 21, 2023

They sent detailed emails regarding the work they had to do. I wish they would also call when the car is ready. I don’t always check my email. More

by rswain3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Audi Burlington responded

Thanks for your review! We're glad to know you appreciated the detailed emails from our Audi Burlington team. Your feedback about communication preferences is appreciated and will be taken into consideration for future improvements. Thanks again!

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