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Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews

1,383 Reviews of Audi Burlington - Service Center

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December 13, 2023

As promised complete and on time and all issues addressed … I was happy waiting in the nice facility More

by William.kilmartin.mcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Audi Burlington responded

Hey William, thank you for sharing your prompt experience with us at Audi Burlington. We'll see you next time. Safe travels!

December 12, 2023

My experience with Burlington Audi is always very professional and timely - resulting in great service. More

by RALSTONTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Audi Burlington responded

Hi Ralston! We're glad to know you've consistently found our service at Audi Burlington professional and timely. Thanks for sharing your experience, we appreciate it!

December 11, 2023

Great service, complete and fast repair, clear video showing what was needed. Waiting area well supplied. More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Dec 12, 2023 -

Audi Burlington responded

Hey Leo, thank you for the 5-star rating! We're glad to know you had a positive experience at Audi Burlington! We strive for efficient and comprehensive service and see you next time! Have a great ride!

December 09, 2023

Repeatedly failed to meet the deadlines they set for service to be completed, lack of communication on when the car could be serviced and little clarification when we asked questions. More

by elenajn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim parolisi
Dec 18, 2023 -

Audi Burlington responded

Hello, I would like to learn more about your visit and how we can improve our process. If you would please reach out to me I would appreciate it. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

December 09, 2023

Check-in was quick and easy, and I enjoyed the loaner car. This marks our 6th year of annual servicing of our Audi A4. We've never had a problem with this vehicle and we hope we never will. More

by RA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Audi Burlington responded

We're glad to know that you've had a smooth experience with us at Audi Burlington for the past 6 years! We'll continue doing our best to keep your Audi A4 in top shape. Thanks for sticking with us and here's to many more years of great service!

December 08, 2023

Derek was excellent and my car was ready as promised. Have been using the service department for years and will continue.. More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Audi Burlington responded

We're glad to know that Derek and our service team at Audi Burlington have consistently met your expectations. We appreciate the continued support, and look forward to serving you for many more years! Safe travels!

December 08, 2023

Came to Burlington Audi for a tire repair without a scheduled appointment and met with the service advisor Derek Brodeur. Had front tires replaced and oil and filter changed that was due. Derek was con More

by Ken R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Audi Burlington responded

Ken, it's great to know that Derek and our team at Audi Burlington were able to assist you promptly with your tire repair and maintenance needs. We appreciate the feedback!

December 07, 2023

Derek was outstanding and always listens and explains my questions. I was only in Audi for 1.15 minutes to have my S5 have an oil change in state inspection. More

by md10nassau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Audi Burlington responded

We're glad to know that Derek was able to assist you efficiently during your visit to Audi Burlington. We always aim for quick and quality service with routine maintenance like oil changes! Have a great ride!

December 07, 2023

Derek was clear and frequent in his communication. Car completed on time as promised and scheduling the repair was super easy More

by Jim S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Audi Burlington responded

Jim, it's great to know that Derek and our team at Audi Burlington were able to provide you with a smooth repair process. We appreciate your feedback!

December 05, 2023

Nate P. was fantastic to work with. He was very professional, knowledgeable and went out of his way to to make sure my new audi q5 was exactly what I wanted More

by Lindab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Audi Burlington responded

We're delighted to know that you had a fantastic experience with Nate at Audi Burlington! Our team always strives to ensure our customers get exactly what they want. Enjoy your new Audi Q5 and thank you for the kind words!

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