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Audi Burlington - Service Center

Burlington, MA

4.8
1,408 Reviews

1,408 Reviews of Audi Burlington - Service Center

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November 10, 2023

I got a last minute problem (check engine) and Derek have seved me with priority and have fixed the problem perfectly. I am from Quebec and and it was very stressfull to have someone to fix the car rapidly a More

by Stephan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Audi Burlington responded

Stephan, we're glad to know Derek and our team at Audi Burlington were able to assist you promptly. Safe travels back north!

November 06, 2023

They take care of everything with great courtesy. The service is fast and accurate, easy to schedule. More

by a.toraldo
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Audi Burlington responded

Hey Toraldo, we're glad to know you found our service at Audi Burlington prompt and accurate. Thank you for choosing us! We'll see you next time. Safe travels!

November 06, 2023

Completed my service however had to return 2 weeks later for low oil, also reported an issue with steering column which could not be identified. Was told it was my tires. All 4 tires have been replaced and More

by Adrienne Solari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Brodeur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Audi Burlington responded

Hi Adrienne, Looks like you are scheduled to visit us on Friday so we can diagnose your steering issue. We understand it can be frustrating to return for multiple visits, the condition of your tires was preventing us from accurately identifying the problem you are experiencing. Now that they have been replaced we can help you. See you on Friday. Matthew Brickey - Service Manager

November 05, 2023

Ridiculously overcharged for parts. Repairs were 2x what they should have been. Looked up parts on the web after (genuine Audi), and they were double the cost. More

by dean.oliver.39750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Ha, Adonis Taveras
Nov 06, 2023 -

Audi Burlington responded

Hi Dean, I am open to a discussion if you care to have one. Please reach out to me - Matthew Brickey - Service Manager - mbrickey@herbchambers.com

November 03, 2023

Great service. Honest people. They sent me videos and photos of my car while they were working on it. More

by Dap2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Carman, Kelly Mullaney
Nov 06, 2023 -

Audi Burlington responded

We're glad to know that you appreciated our transparent service at Audi Burlington! It's important for us that customers feel informed about their vehicle's care. Thanks for the positive feedback and we hope to see you again soon!

November 03, 2023

Our Service Advisor Anthony is without a doubt the most informed and helpful individual I have ever worked with, at any dealership!! Highly recommend him to anyone using Audi Burlington!!! More

by m8j6q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Audi Burlington responded

We're so glad to know that Anthony provided you with top-notch service at Audi Burlington! We appreciate your recommendation and look forward to assisting you in the future. Safe travels!

November 02, 2023

As always, the Audi Burlington service team knocks it put off the park. Always met with a smile when I go in. Literally the only big car dealership I actually enjoy going to. Anthony is always friendly, More

by Laurel C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike (Manager for Courtesy Vehicles)
Nov 02, 2023 -

Audi Burlington responded

Laurel, thank you so much for your continued support of the Audi Burlington team! It's great to hear that Anthony & the crew always take such wonderful care of you and we'll be sure to share these kind comments with them. Thanks again and we'll see you next time!

October 30, 2023

Got the repairs done on time and was clear on what was needed. Video was helpful. More

by Rakeefe77
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Audi Burlington responded

Thank you for coming to Audi Burlington! We're so happy that you had a positive experience and look forward to seeing you again!

October 29, 2023

As always, the service is fantastic! Everyone is friendly, and also professional. I appreciate the video review of the service from the repair technician. More

by marcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Audi Burlington responded

Hey Marcy, thank you for the 5-star rating! We're glad to know you enjoyed the service and found our team at Audi Burlington friendly and professional. We appreciate your feedback! Have a great ride!

October 27, 2023

Great service at the Audi Burlington location. thank you very much. See you next year. More

by Zoyakin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Audi Burlington responded

Thank you for the wonderful review! Take care and we'll see you next time! - The Audi Burlington Team

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