Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews

1,383 Reviews of Audi Burlington - Service Center

Sort by
December 19, 2021

Wow! Gary, there is clearly a service culture here. I would absolutely recommend Audi Burlington. More

by Charlenethomas415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Dec 20, 2021 -

Audi Burlington responded

Thank you for recommending Gary and our team at Audi Burlington!

December 17, 2021

Ray Hebert provided excellent service. He kept me informed on the status of things throughout the process. More

by Tdoyle12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hebert
Dec 17, 2021 -

Audi Burlington responded

Thank you for your positive feedback - Ray will be happy to hear it! Your business is greatly appreciated by all of us here at Audi Burlington and we hope we can be of service to you again in the future!

December 17, 2021

Good service. Very efficient. Not thrilled with replacement of back license plate which is a known Audi defect. More

by Timjette
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Audi Burlington responded

Thank you for the review. Please don't hesitate to reach out if we can be of further assistance!

December 17, 2021

This was my 2nd time getting my car serviced here. I was there for a recall, software upgrade and also ended up getting an oil change since I was almost due. I said I was going to wait but then mentioned I More

by terefang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Audi Burlington responded

Thank you for sharing your experience! We appreciate you trusting the Audi Burlington team with your service needs and look forward to seeing you next time!

December 15, 2021

Overall a good experience. Audi Service is expensive and I don't know if it is the vehicle design or the dealer's profit expectations or a combination of both. The Audi MMI is a confusing mess and never w More

by bagnaschi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Carrion
Dec 15, 2021 -

Audi Burlington responded

Thank you for your honest comments. If you have any questions in the future, feel free to reach out to our team!

December 15, 2021

Always very courteous, professional and willing to go the extra mile for their valued customers. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 5 stars for Dat in parts!
Dec 16, 2021 -

Audi Burlington responded

We're happy the Audi Burlington team made this such a great experience, Paul! Thank you for coming to see us!

December 13, 2021

I've been going to Burlington for at least 40 years even before Herb Chambers. I would never go anywhere else. I always get a royal welcoming and excellent service. More

by thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Audi Burlington responded

Wow! We're speechless, Thomas! It means so much to hear that our team has earned your business all these years! We value you as a customer and look forward to seeing you at your next service visit! Thank you! - Audi Burlington

December 10, 2021

Derek is the best service rep, he knows his stuff and he understands the customer!! More

by 3934
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Audi Burlington responded

Thank you for this wonderful feedback - Derek will be thrilled to hear it! We appreciate you being an Audi Burlington customer and look forward to seeing you next time!

December 10, 2021

Excellent service, they took care of everything from the the time I dropped my car off until the time I picked it up More

by K.mart_13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your vehicle! We appreciate your great review and hope to see you again next time here at Audi Burlington!

December 08, 2021

Quick appointment, hitch installed, less expensive than expected. 2021 Q5. Very happy with the service department. More

by jeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Audi Burlington responded

Hi Jeffrey, thank you for trusting our team! We hope you enjoy your 2021 Audi Q5!

...
91
...