Audi Clearwater - Service Center

Moved to St Pete from Melbourne where I bought my 2022 A4. Excellent service and communication. I will always bring my car back to Crown Audi in the future. A4. Excellent service and communication. I will always bring my car back to Crown Audi in the future. More

Mandy Walters and the entire staff at Audi Clearwater were absolutely phenomenal. I was greeted promptly at my car in the service drive and my car was serviced and detailed in no time! Thanks Mandy and I were absolutely phenomenal. I was greeted promptly at my car in the service drive and my car was serviced and detailed in no time! Thanks Mandy and I look forward to our next appointment! -Sandra P More

My first time at Audi of Clearwater. Facility and staff were great. Jessica Geneva was my maintenance rep and she was great. I will definitely be using Audi of Clearwater as my servi Facility and staff were great. Jessica Geneva was my maintenance rep and she was great. I will definitely be using Audi of Clearwater as my service center of choice. More

BUYER BEWARE! !! L IF YOU ARE CONSIDERING PURCHASING FROM AUDI OF CLEARWATER I STRONGLY URGE YOU TO READ THIS ENTIRE REVIEW. Terrible experience with Servic !! L IF YOU ARE CONSIDERING PURCHASING FROM AUDI OF CLEARWATER I STRONGLY URGE YOU TO READ THIS ENTIRE REVIEW. Terrible experience with Service Advisor Dylan Crosby and unheard of, absolute xxxx poor customer relations from none other than Audi of Clearwaters’ General Manager DAVID JACOVIDES! First off I’d like to say that I have owned 7 Audi’s in the past 15 years purchased at other locations including my Audi S7 (original sticker price of over $93,000) which I recently brought in to have recall warranty work done after receiving a letter in the mail from Audi of North America. I dropped the vehicle off for this work to be completed and emphasized that I needed my vehicle back in 15 days since my father and I would be traveling to Europe and had work immediately upon my return. I was told that would definitely not be an issue since the job only takes 6-8 hours to complete. Approximately 12 days later I get an email from Dylan the Service Advisor with an attached estimate of repairs totaling over $25,000 including numerous items that had absolutely nothing to do with the recall warranty work that the car was brought in for! Being overseas and unable to talk at that time I asked for the General Manager to call me later that day but was told that he was in meetings and unavailable but that he would call me ASAP. Over the next few days I didn’t receive any calls, texts, or emails from anyone at Audi Clearwater so when I returned back from our trip I contacted Dylan to see if the recall warranty work was completed and if I could pick up my vehicle. He said that the recall work had NOT been done since I did not respond on how I’d like to proceed with all of the other items that were not under warranty or recalled and that the General Manager was once again unavailable since he was out to lunch. At this time I explained that I would be coming into the dealership via Uber since I had no other form of transportation and wanted to speak with the General Manager. After arriving to the dealership I was eventually greeted by David Jacovides. He rounded up a service tech and Dylan the Service Advisor and we headed to his office. David then had the service tech go over the issues with the vehicle and explained the work was not done because they wanted to “save me money”. They explained that if they would have done the recall warranty work required which was 6-8 hours total in labor that other parts that they recommended be replaced would require some of the same parts to be removed and did not want to “double charge” me. I explained that I simply brought the vehicle in to have the recall warranty work done and did not ask for any other inspections, quotes, or work done on the vehicle and stressed that I needed a vehicle for work appointments this weekend and had no other form of transportation. I restated that I had to take an Uber to the dealership. After some discussion the tech said that he could most likely have the recall work completed by Monday and that was the absolute soonest the recall work could be done. With much frustration I once again recapped the entire scenario on how I was needing my vehicle back for work appointments and didn’t understand why they couldn’t have my vehicle done since they had the vehicle for over 2 full weeks, that their communication was poor by not even contacting me in any way for 12 days after having the car and that I never was called by the General Manager like requested and assured that he’d be calling “ASAP”. I then asked for a loner vehicle until my car was completed. This is where David Jacovides’ xxxx poor customer relations really shined!!! He gave me this song and dance on how there weren’t any loner vehicles available and that they were really very low on inventory but then asked Dylan to check if any loner vehicles were returned and would be available for me to use. Before Dylan even walked out of David Jacovides’ office to check David said to me that I have a bad attitude and told Dylan that even if there was an available loner loner car on the lot that it would not be available for me to use and then said we’re done here, thanks, have a good day and began to shuffle paperwork around on his desk. After leaving his office in disgust I told Dylan and the tech that I would be having the vehicle towed to Reeves Audi of Tampa where the car was originally purchased and called an Uber to pick me up from the dealership to drive me home. In my earlier years I was a mechanic and had worked for several dealerships in Michigan and never ever saw or heard of anything like this type of treatment at any of them. I could possibly see how this type of treatment could come from an inexperienced person from some shady low end used car lot but never expected anything close to this from a new car dealership! Especially from an Audi dealership in a very nice area! In my opinion this dealership intentionally delayed notifying me on any of the issues with the car and did not do the recall warranty work because they simply wanted to extract a lot of money from me on unnecessary items that had nothing to do with the recall. After learning that I did not want any of the unnecessary items done by them and simply wanted the recalled warranty work done I was basically worthless to them and booted from the facility. I am very disappointed in the lack of service and terrible customer relations I witnessed first hand from the GENERAL MANAGER David Jacovides!!! I strongly urge you to reconsider doing business with Audi of Clearwater. I am so dissatisfied with this experience that I will never purchase another Audi ever again and will be telling this story over and over and over for years to come to my hundreds of customers and friends in the Tampa Bay area. I hope you found this review to be helpful when deciding where to go or where NOT to go when you’re considering purchasing a new or used vehicle. More

Mandy Walters as always is extremely professional and very helpful with scheduling and completing the servicing process. very helpful with scheduling and completing the servicing process. More

Great dealership with professional staff. Would use again for all my Audi needs. Thanks for your service Would use again for all my Audi needs. Thanks for your service More

Mandy Walters and Neil Otis are always extremely helpful. They worked to get me into their already full schedules that day and had my car returned in a day. They worked to get me into their already full schedules that day and had my car returned in a day. More

Jessica is always great to work with! Very helpful and great communication. Always keeps me updated promptly. Always a great experience when dealing with Audi Clearwater. Highly recommend Very helpful and great communication. Always keeps me updated promptly. Always a great experience when dealing with Audi Clearwater. Highly recommend!!!!! More

Fady Awadalla always take care of my Audi q7 service, he is the best. Congratulations to Audi to have Fady working for you. is the best. Congratulations to Audi to have Fady working for you. More

Jessica Geneva, whom we feel is our personal service advisor, always goes out of her way to help us. We received an alert to change our oil and it was time for a 30,000-mile service. We were headed out advisor, always goes out of her way to help us. We received an alert to change our oil and it was time for a 30,000-mile service. We were headed out of town and the service interval was running three weeks out. Jessica found a way to get us in on a Saturday to have this service completed since we will be driving and will be away for a month. Jessica rocks! More