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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.5
1,376 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,376 reviews

May 07, 2024

Bryan was so helpful. He did really great job. he solve my issues and we are so thankful. More

by SUNNY_CHAUDHARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
May 03, 2024

George and company made this quick and easy. Negotiation fair and finalization quick and convenient. More

by posborn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Audi Des Moines responded

It's great to hear that George and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

Helpful
May 02, 2024

Things went very SMOOTHLY Bryan Adams is the ideal Audi Service Consultant, extremely detailed oriented well experienced with a likeable personality. As an out of State Audi Customer he made sure that the More

by DALMANIAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. Bryan and our team appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

Helpful
April 29, 2024

This dealership has done a great job with my Audi A8l e60 we are still working with a warranty claim. I know they are gonna make sure it all gets fixed. More

by REILANDBRAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady Fleischacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Watters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Brad, and look forward to your next visit. Best Regards, Brett Schettler General Manager

Helpful
April 26, 2024

Bryan was extremely helpful and a good communicator throughout the entire repair process. He got me a Lyft to drive me to work. Whole process went smoothly More

by JPERICKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
April 24, 2024

Communication from service advisor was horrible. After paying diagnostic fee, car was returned in worse condition which was not communicated by the service advisor. Technician seemed not to have exp More

by Kwilson6750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Brett Schettler General Manager

Helpful
April 22, 2024

They got the required job done & Brian explained it well to me. Thank you very much More

by MPEACOCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

Helpful
April 21, 2024

Great experience. Professional, easy process. They were committed to meeting our needs the day we went in. More

by MAFEIGHT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
April 21, 2024

AJ was the best to work with and an excellent salesman. He took care of every detail and made the experience of buying a car enjoyable! More

by philallyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
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Apr 22, 2024 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service has always been our top priority, and we're happy AJ met your expectations. Thank you for choosing Audi Des Moines; we look forward to having you as a valued customer for many years! Best Regards, Brett Schettler General Manager

Helpful
April 19, 2024

Very respectful sales staff. I would highly recommend to any looking for a luxury vehicle More

by sarahc0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Allison-Billings
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Apr 21, 2024 -

Audi Des Moines responded

Hi Sarah: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

Helpful
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