Audi Des Moines

Audi Des Moines Customer Service Representatives On November 7th 2016, Customer Service Representatives and Service Manager ignored customer with a 2006 Audi A3. Customer was scheduled to bring her On November 7th 2016, Customer Service Representatives and Service Manager ignored customer with a 2006 Audi A3. Customer was scheduled to bring her Audi A3 in at 10 A.M. to remove rim to ascertain if bolt pattern was 5 x 112 or 5 x 110. A female customer service representative didn't understand bolt patterns and confused it with tire size. The Service Manager who was an older man was busy doing something else and ignored the 2006 Audi A3 owner. Service Manager showed no interest in assisting the Audi owner. The reality of Des Moines Audi's so-called Great Customer Service referenced by other Audi owners on this web site applies only to newer Audi's under warranty. Audi Des Moines does not care to service the older Audi. However; they want do want to sell or lease a new model. Dealerships like Audi Des Moines have only one mission: Sell Cars and service the Audi still under warranty...not assist owners with older models. Love Audi's. But will never buy on from Audi Des Moines. The 2006 Audi A3 owner was assisted by the Volkswagen Dealership next door. Those folks understand what Customer Service is all about. Audi Des Moines employees need to take lessons from them. More

Excellent service and everyone ready to help. From the minute I drive into the service center, till the time I drive away, everyone contributes to making my visit a positive and pleasant experie From the minute I drive into the service center, till the time I drive away, everyone contributes to making my visit a positive and pleasant experience! More

Great customer service George Meza was determined to fix my key FOB. I also love that AUDI gives car washes and interior cleaning w/the oil change...a BIG plus to customer George Meza was determined to fix my key FOB. I also love that AUDI gives car washes and interior cleaning w/the oil change...a BIG plus to customer service! More

Poor service I took my Audi Q3 in for 25,000 mile oil change and tire rotation on Thursday 9/15. I was informed my vehicle also was due for a software update which I took my Audi Q3 in for 25,000 mile oil change and tire rotation on Thursday 9/15. I was informed my vehicle also was due for a software update which was performed. I live a little over 1 1/2 hour from Des Moines so visits are a full day. On the way home I noticed that the " inspection due" light was on as well as the tire pressure monitoring system light which prompted me to check all 4 tires and reset TPMS. I called but everyone was gone for the day. I called about 8 the next morning and was told possibly technician forgot to reset but would check and call me back. I also mentioned the speed display was different but was told probably update and to play with it. no one had called back by 4 so I called back but got the machine even though it said they would be there til 5 and left a message. On Saturday I had a message about my satisfaction with my visit but not a call from the sevice department. When I called back about 1:30 I got the machine and left another message. On Monday I did receive a call back and was told possibly the update caused the alerts and I could bring it in. With a 1 1/2 hour drive to Des Moines that was not something I opted to do. I will have to have my tire pressure checked locally and reset the monitor but the "inspection due" light will have to stay on since only an Audi dealer has the scanner to change it. The staff while I was at the dealership was fine but I definitely feel the followup service was lacking and unprofessional. More

Improvements needed Came to the dealer with intention of trading '13MDX Advance FOR A '17MDX Advance. My previous salesperson moved out of state (last 2 Acura vehicles). Came to the dealer with intention of trading '13MDX Advance FOR A '17MDX Advance. My previous salesperson moved out of state (last 2 Acura vehicles). New salesperson ok, but the GM had the only Advance '17MDX and didn't have the keys to get in. However, this demo vehicle is for sale. Salesforce was indifferent to my request, acted like I couldn't afford the vehicle anyway (I'm a cash buyer!!). So, I was not allowed to sit in/test drive. I do not tolerate arrogance from someone I'm trying to work with. Unfortunately, I'll have to take my business elsewhere. NOTE: had similar issue in late 2012 with this dealer. Bought my '13MDX from a dealer in another state. At least the service dept is decent. More

How car buying should be Buying a car from a distance can be challenging. George worked with my friend Brian who lives in the area, which allowed me to get the car I wanted in Buying a car from a distance can be challenging. George worked with my friend Brian who lives in the area, which allowed me to get the car I wanted in a compressed time frame. The Delivery experience was first rate both in facilities and in George spending time with me to make sure I was comfortable with the features in the car. More

Very Satisfied We have been treated very professionally when we walk into Lithia. They go over and above to make us feel comfortable and taken care of. We have been treated very professionally when we walk into Lithia. They go over and above to make us feel comfortable and taken care of. More

Wonderful service on our Audi Q7! Had loaner vehicle for us to use & had our car finished at promised time!!! Very pleasant lounge to enjoy if you just want to stay for your service w Had loaner vehicle for us to use & had our car finished at promised time!!! Very pleasant lounge to enjoy if you just want to stay for your service work. More

Good customer services . People are very freindly. Paperwork takes longer than i expected. Price is a little higher than i expected. But overall good experience. . People are very freindly. Paperwork takes longer than i expected. Price is a little higher than i expected. But overall good experience. More

Alex Miller review I don't have anything specific to say other than I had a great overall experience and so far, my car is doing much better. trans flush and plug replac I don't have anything specific to say other than I had a great overall experience and so far, my car is doing much better. trans flush and plug replacement was done promptly and professionally and the service advisor was excellent! More