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Audi Des Moines
Johnston, IA
1,438 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,438 reviews
August 30, 2021
They didn’t notice the headlamp light was on, so they had to recheck the vehicle. Then they couldn’t give me a quote to fit it. They failed to mention the sway bar link was broken. Over all were rude, as if to recheck the vehicle. Then they couldn’t give me a quote to fit it. They failed to mention the sway bar link was broken. Over all were rude, as if I was wasting their time. More
by Ashlynne
Verified CustomerEmployees Worked With
August 28, 2021
Great service. Very helpful crew. We appreciate everything. Easy to schedule and everyone was very friendly. Beautiful show room. We will get our next Audi from you! everything. Easy to schedule and everyone was very friendly. Beautiful show room. We will get our next Audi from you! More
by milo71
August 23, 2021
Amar was great in helping me by sending pictures and video of the car. Entire process of purchasing from out of state went smooth and on time. He got the car ready by the time we reached and got us back video of the car. Entire process of purchasing from out of state went smooth and on time. He got the car ready by the time we reached and got us back on road time. More
by govada.kranthikumar
August 22, 2021
I bought from out of state sight unseen. TJ in sales made sure the car was up to their standard which meant a new windshield, touch up paint, and detailing. When I arrived to drive home, the car was in made sure the car was up to their standard which meant a new windshield, touch up paint, and detailing. When I arrived to drive home, the car was in excellent condition. I will be back More
by dan_torgerson
August 19, 2021
Very smooth and helpful process, done all over the phone. They took care of shipping and mailed all necessary forms overnight. Highly recommend working with them! They took care of shipping and mailed all necessary forms overnight. Highly recommend working with them! More
by Matt C
August 18, 2021
Bryan did a great job scheduling and keeping in touch with us. Prices are high for repairs but I understand how costly it is to hire and keep quality employees. with us. Prices are high for repairs but I understand how costly it is to hire and keep quality employees. More
by Dixie
Employees Worked With
August 17, 2021
They made the buying and trade-in process easy. I appreciated being able to handle most of the process prior to going to the dealership. Very happy with my new vehicle! appreciated being able to handle most of the process prior to going to the dealership. Very happy with my new vehicle! More
by jennijosoma
August 16, 2021
Service dept. was great. Wait time was good considering the amount of work that was done. Service manager kept me well informed about the work progress. The inspection video was very good. the amount of work that was done. Service manager kept me well informed about the work progress. The inspection video was very good. More
by John
August 16, 2021
Good details on inspection video. Wait time this time is shorter than usual. Clean lobby waiting area. Free car wash after is a plus. Good service overall. shorter than usual. Clean lobby waiting area. Free car wash after is a plus. Good service overall. More
by ANDREWKOKYLE
Employees Worked With
