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373 Reviews of Audi Fort Myers - Service Center
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August 23, 2023
Purchased certified CPO 2019 Audi S5 Cabriolet a week ago. Check engine light already came on. Dropped off vehicle at the Service department. They proceeded to call the next day and state that the vehicl ago. Check engine light already came on. Dropped off vehicle at the Service department. They proceeded to call the next day and state that the vehicle has a leak in the fuel pump and will fix under warranty. THEY ALSO said that the vehicle needs an allignment. I JUST PURCHASED THE VEHICLE A WEEK AGO AND ITS CERTIFIED WITH NEW TIRES... DO THEY NOT CHECK THE ALLIGNMENT? I called to speak with the Service department, Chris answered and stated that I could of hit a pot hole (if I owned the car more then a week that would make more sense ), and said there is not much they can do. Mind you there is not a scratch or dent or anything wrong with the tires. I stated I think that it is bogus, and Chris decided to hang up the phone on me, right in the middle of conversation. WOW ! First time buying an Audi. Definitely going to be the last time. I also have a 2018 CTS-V from Cadillac in Fort Myers, not once have I had a single issue or problem. Service there is amazing. What a shame, because we love the Audi. Honestly from the sales process to service department, it has been nothing but a headache. More
by RickLamm
Employees Worked With
Helpful August 08, 2023
We located the vehicle online, made an appointment and were greeter by McCartney. He had the vehicle ready to test drive and away we went. Brought it home the next day but noticed a concern with the brake were greeter by McCartney. He had the vehicle ready to test drive and away we went. Brought it home the next day but noticed a concern with the brakes. They contacted me within the hour, brought in the car as scheduled and was out with a loaner within 15 minutes.I then received a video of the tech researching the concern. Who does that?! I was amazed at their level of detail. Picked it up with the concerns corrected the next morning. It was a great experience. More
by pattigarlow
May 05, 2023
UPDATE 5/2 - Owner replies a standard message to all negative reviews but don't get fooled - they had the chance to make it right at multiple occasions and they will not. ----- The dash started me negative reviews but don't get fooled - they had the chance to make it right at multiple occasions and they will not. ----- The dash started melting which is covered but they dont want to cover it or say that Audi doesnt cover it - the explanation is that we used a cleaner on a little part of the dash that did that - ironically the dealer is the only one that washed my car and they use the permaplate product they had me purchase for a couple thousands. Stay away at all cost - go to Naples or any other audi dealership! More
by shany.dgrimard
Employees Worked With
March 30, 2023
Charged me for fuel pump and it was NOT the problem, so i took it back in the next day, they never called me after days so i called them. They said nothing was wrong with it i said yes it doesnt start 1st took it back in the next day, they never called me after days so i called them. They said nothing was wrong with it i said yes it doesnt start 1st crank only after 2nd try punching the gas in the mornings everyday. They said its fine, i said ok il come and get it then if its fine, then he said let me see if tech will sign off on it, brian called back said they wanted to keep it. It was already there about 10 days or more at this point. Because the first 7 days i had them put new tires oil change and air filter in since chris said it was fuel pump. But It never was fixed, and i would not have bothered to spend all that money on an UNFIXED CAR. I WANT MY $$BACK FOR FUEL PUMP THAT DIDNT NEED TO B REPLACED!!! I ENDED UP TRADING IT IN THE SAME DAY I GOT IT BACK BECUZ IT WASNT FIXED. $3600. I SPENT ON A CAR that i wouldnt of bothered to get new tires on etc.. if i knew it wasnt gonna get fixed,, THEY LIED AND SAID MY FUEL PUMP WAS THE PROB. IM VERY MAD, THE GEAR SHIFT WAS CROOkED AND LEATHER HANDLE TORE APART when i got it back the 2nd time. I COULDNT BELIEVE IT. IM A SINGLE WOMAN AND WAS TOTALLY TAKEN ADVATAGE OF GIVE ME MY MONEY BACK FOR FUEL PUMP AND I WILL RESPECT U GUYS. ALSO I WAS CHARGED WITHOUT MY KNOWLEDGE $19 BUCKS AND ANOTHER $9 BUCKS, ON CREDIT CARD. FOR WHAT? THEY TOLD ME THE LOANER CAR GAS DIDNT NEED TO BE REIMBURSED ALL THEY CARED ABOUT Was that i didnt lose the keys. Shame on you guys . I will come back on here and let everyone know you reimbursed me for the fuel pump i didnt need. Right now youre a bunch of shady thieves. I was gonna buy another audi but i decided after my gear shift was so Messed up ,that i never wanted to deal with these lying shady con artists ever again, im not rich and used my savings over $1,000 ON SOMETHING I TOTSLLY DIDNT NEED FIXED, A FUEL PUMP. If your a woman beware. I will let you all know if my money was put back on my credit card. Jamie Griffin 2008 audi A4 2.0T blue, had it there 2 weeks ago for 2 weeks. Nothing fixed, just a messy job of new tires and an Air filter, if they really put one in and gave me an oil change too, ill never know. Please give me my money back on my credit card and the 19 and 9 bucks too. When i got my car back the 2nd time my invoice off the passenger seat was gone. Why? I left it there so you could see what you charged me for and what you said you did to it. Shame on you. So dishonest. I even told The guy named Chris it wasnt the fuel pump. My son said it was relay switch or MAF sensor which was a very cheap fix if they would have tried that first. Swear to God More
by Jrhgriffin52
Employees Worked With
February 09, 2023
I recently took my 2017 Audi Q7 in for service at Audi of Ft Myers due to problems with the cruise control not working and the rear liftgate. The entire team in the service area were professional and worked Ft Myers due to problems with the cruise control not working and the rear liftgate. The entire team in the service area were professional and worked hard to solve my problems. They kept me updated on the progress from the technician. When they were finished I was shocked because there was no charge for my service even though the vehicle was in the shop for over two hours. They washed it and returned it to me telling me that the check engine code and cruise control problem was likely due to the fuel cap not being secured. I can’t say enough about their service!! More
by boxsterneil
Employees Worked With
I did not catch all the names involved but I believe Brian Bement was who helped me since he sent me the text
July 08, 2022
Did what I needed doing and in good time too thanks to Gage Leal my Service Advisor. And the usual high standard of service from Ft Myers Audi. Gage Leal my Service Advisor. And the usual high standard of service from Ft Myers Audi. More
by rt
Employees Worked With
Gage Leal, Service Advisor
March 16, 2022
In all honesty this Audi service center doesn’t treat you like your part of the Audi family. When I directed my concerns to Berry all he said I’m sorry feel that way, you can take your business elsewhere. We like your part of the Audi family. When I directed my concerns to Berry all he said I’m sorry feel that way, you can take your business elsewhere. Well, back to Audi of North Miami we go! Lastly, when my car arrived back from service, no one walked us to the car nor did they tell us our car was ready. One employee said is that your car? Ha! Is this really Audi?!? More
by Lavandera, Elizabeth
Employees Worked With
February 21, 2022
Everything was great, from setting up the appointment, to time to get the estimate, to time to completion. Only negative was that they told me the car would be washed and vacuumed it came back with the same time to get the estimate, to time to completion. Only negative was that they told me the car would be washed and vacuumed it came back with the same dirt and sand inside as when I dropped it off- it obviously wasn't vacuumed. More
by lhubberman
Employees Worked With
Gage Leal
February 10, 2022
Used to reside in Bonita Springs. Have always used this dealership to service my two consecutive A6’s. No dealership has ever served me better. Now we are just renters, but, regardless, I return to Audi dealership to service my two consecutive A6’s. No dealership has ever served me better. Now we are just renters, but, regardless, I return to Audi Ft Myers! AND, I tell them when there that they have always been the best! More
by Mhigg31630
January 11, 2022
It was the first time I had been to this dealership for service. They did an excellent job. The service took exactly how long they said it would. The car was cleaned inside and out when they returned it service. They did an excellent job. The service took exactly how long they said it would. The car was cleaned inside and out when they returned it to me and the issue was fixed completely. More
by suebunch2
Employees Worked With
