Audi Fresno

One area for improvement The rep from the loaner department was rude. I had to ask for support from someone else. Hugo came out to assist. He was great as usual. The rep from the loaner department was rude. I had to ask for support from someone else. Hugo came out to assist. He was great as usual. More

Very Professional I had a great experience with Bob and Arya at Fresno Porsche. Bob assisted in working with me on an agreeable price, arranged delivery and the process I had a great experience with Bob and Arya at Fresno Porsche. Bob assisted in working with me on an agreeable price, arranged delivery and the process was completed without me traveling to Fresno - I live hours away. Would totally recommend. More

ongoing customer We like shawn and the location of the dealer. Service department is fine and that is enough to write. It is to much trouble to go our of town to buy We like shawn and the location of the dealer. Service department is fine and that is enough to write. It is to much trouble to go our of town to buy our Audis, More

First oil change This place is awesome it’s clean the staff are very friendly there are a lot of nice cars to see and waiting area is very comfortable. This place is awesome it’s clean the staff are very friendly there are a lot of nice cars to see and waiting area is very comfortable. More

Great service took my car in they meet me outside started the process and made the whole experience a good one. Recieved my car back in timely manner. The staff wa took my car in they meet me outside started the process and made the whole experience a good one. Recieved my car back in timely manner. The staff was very courteous and friendly. More

Wonderful service I love my Audi - and love the service department! I was surprised at how efficient the service is - when I have an appointment - that's the time they I love my Audi - and love the service department! I was surprised at how efficient the service is - when I have an appointment - that's the time they are waiting for me - they are always so helpful and give great advice - I have never loved driving a car before - and the service and the quality of my Audi is exceptional. My grandfather owned a car dealership (American Motors.. LOL) and I always loved sitting in the office -drinking a soda (now I get fancy coffee) , the smell of oil and tires is special to me - that's how I feel at my Audi service center - Thank you! More

Exceptional service Exceptional customer service. Chris was patient and knowledgeable and helped me land on a car I love. Also, he helped me to explore a variety of opt Exceptional customer service. Chris was patient and knowledgeable and helped me land on a car I love. Also, he helped me to explore a variety of options - I hadn’t throughly about an SUV and am so glad we took one for a spin! What’s more is he was really easy to work with. I’d recommend working with Chris to anyone looking for a car in Fresno!!! More

Great experience What a great experience. Easy to set up an appointment and they are punctual. The center is very nice and comfortable. The service staff is top not What a great experience. Easy to set up an appointment and they are punctual. The center is very nice and comfortable. The service staff is top notch. More

Disappointment I have been an Audi owner and strong advocate for this brand. Since my first purchase I have never complained about anything regarding my experiences I have been an Audi owner and strong advocate for this brand. Since my first purchase I have never complained about anything regarding my experiences with Audi. This last experience was different. My service representative in this particular service I can only say, he was a complete gentleman, respectful, on top of the issues and I would give him a 5+ star rating. He is a great person to have represent this great automobile brand. That said, this is my 8th Audi since my first purchase and in as much as I am a very loyal Audi owner I must say that I am very disappointed with my most recent experience (not with my service rep) but with the final cost out of my pocket. I brought my car in for the same issue (my convertible top not working again) many times since my purchase only to have to bring it back again for the same reason. This last experience was , in past service repairs I was not charged as it was a warranty re-do and thus no charge. This time I was charged $85.00 for re-doing a recurring problem. Please understand that I am not complaining about the amount rather my complaint is that I am being charged for a problem that has NEVER been corrected since the beginning. When I questioned the charge after reporting the recurring issue with my top, I was informed that although it was true that this has been repaired more than 5 different time in the past for the top not working properly and each time was repair of just made to work again but, this was in fact a different issue altogether. Let me see, the top doesn't work again, this will be the 6th time it will come in for repair and it's a different issue that is wrong with my car? Needless to say, I feel that this is just a xx excuse to charge me for a repair that is recurring. The $85.00 was just the insult following an issue never actually repaired but only to put a band-aide rather than find the actual source of the problem. I am disappointed. My final statement is that my service representative at Audi has always been excellent and I hope that he does not get a mark against his record as he has been a great person to work with and he should be given accommodations for handling me as well as he did because it was obvious that this decision to xxxxxxxx me and take my money was not his decision. I gave a 5 star rating only because of the quality service I am always used to but, I am giving a 1 star for this bad decision made by this dealership. PS: All other experiences have been favorable even when something was not repaired correctly the first time. They always make correct. Shane is always on point and Juan was my first time working with him and he was excellent! More

Customer service was great. Better than Lexus. Had maintenance done and warranty work done. Had to spend a little more money than what I wanted but service was great. was great. Better than Lexus. Had maintenance done and warranty work done. Had to spend a little more money than what I wanted but service was great. More