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Audi Gilbert
Gilbert, AZ
190 Reviews
Audi Gilbert is Arizona's newest and most state-of-the-art Audi dealership. The 40,000 sq. ft., two-story facility includes a 9 vehicle showroom, dedicated Audi Sport fitment center, 2 indoor vehicle delivery bays, and fully enclosed & air-conditioned client Service Reception and Service Repair areas. Offering a wide range of amenities, such as complimentary courtesy loaner vehicles, multiple client lounges, children's play area, as well as lifestyle and apparel boutiques, Audi Gilbert is designed with client comfort and convenience in mind. Located just North of the Santan 202 Freeway on Gilbert Road, Audi Gilbert is the East Valley's newest destination for automotive luxury.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 190 reviews
May 23, 2026
I am on my third lease with Audi Gilbert, and I literally have to drive past two other Audi dealerships to get my car serviced at Audi Gilbert - and I'm glad to do it, every time. Scott always takes great ca have to drive past two other Audi dealerships to get my car serviced at Audi Gilbert - and I'm glad to do it, every time. Scott always takes great care to answer my questions. He's never rushed and never makes me feel rushed even when it appears to be a busy day. I appreciate the videos that the mechanics send, explaining what they are doing to my car. I highly recommend Scott and the whole Audi Gilbert team. Exemplary customer service and also exemplary automotive service. They get it done right the first time. More
by StacyB93
Employees Worked With
May 23, 2026
They always explain what is happening with my vehicle and take time to show me through the videos what they are working on. I typically never wait, even on what appears to be busy days, and Scott is never ru take time to show me through the videos what they are working on. I typically never wait, even on what appears to be busy days, and Scott is never rushing and always takes time to answer my questions. I trust Scott implicitly. I drive past two other Audi dealerships to have my Q5 serviced at Audi Gilbert and I will continue to do so! More
by StacyB93
Verified CustomerMay 22, 2026
We always return because our service with Scott Pfannenstiel is top level. If we have any issues it is with Audi directly lately and their software. Pfannenstiel is top level. If we have any issues it is with Audi directly lately and their software. More
by STACY.STAVER
Employees Worked With
May 21, 2026
Very friendly and very professional! Everything they told me was true! Can’t really say more! Everything they told me was true! Can’t really say more! More
by STEVENSCHUDE
Employees Worked With
May 21, 2026
Audi Gilbert provides a welcoming environment with helpful staff. I purchased a car from them and have gone back couple times with questions. They are always helpful and work to resolve my items. S helpful staff. I purchased a car from them and have gone back couple times with questions. They are always helpful and work to resolve my items. Service does a good job and keeps you informed of the work. More
by Alanmoorhead81
May 21, 2026
Has taken care of my car repairs. The problem is the car has needed repairs this early in its life. Never had problems with any other luxury car like I am having with my Audi. The problem is the car has needed repairs this early in its life. Never had problems with any other luxury car like I am having with my Audi. More
by dlchehy
Employees Worked With
May 20, 2026
Scott is always great to work with and I like how transparent and honest he is. transparent and honest he is. More
by pattyandhugo
Employees Worked With
May 19, 2026
Audi Gilbert is a 'customer centered' dealership. This team of professionals delivers 7 star service to the Audi brand! This team of professionals delivers 7 star service to the Audi brand! More
by denise43
May 19, 2026
Our experience with Aria (salesperson) and the finance manager were both excellent. We could not have been more pleased. The entire experience was exceptional. manager were both excellent. We could not have been more pleased. The entire experience was exceptional. More
by bpswanson
Employees Worked With
May 18, 2026
Good customer service fast turn around always have a right answer and a good coffee right answer and a good coffee More
by 64jaime
Employees Worked With
