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Audi Gilbert

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
323 Reviews
Audi Gilbert is Arizona's newest and most state-of-the-art Audi dealership. The 40,000 sq. ft., two-story facility includes a 9 vehicle showroom, dedicated Audi Sport fitment center, 2 indoor vehicle delivery bays, and fully enclosed & air-conditioned client Service Reception and Service Repair areas. Offering a wide range of amenities, such as complimentary courtesy loaner vehicles, multiple client lounges, children's play area, as well as lifestyle and apparel boutiques, Audi Gilbert is designed with client comfort and convenience in mind. Located just North of the Santan 202 Freeway on Gilbert Road, Audi Gilbert is the East Valley's newest destination for automotive luxury.
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3235 S. Gilbert Road

Gilbert, AZ

85297

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Showing 323 reviews

March 13, 2026

The people here were so kind and nice. I know there is sometimes a negative connotation with dealerships but this dealership changed my view. The people here were so welcoming and willing More

by emgilbertson3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahamed Barakath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Audi Gilbert responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to change your view of the typical dealership experience. Providing a welcoming, transparent, and efficient process is very important to us, and we’re glad you felt supported throughout your visit. Congratulations on your new car! We truly appreciate you choosing us and look forward to assisting you again in the future.

March 12, 2026

I was very satisfied the way Scott and the crew treated their customers and also the performance they did on my car. More

by NELPER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2026 -

Audi Gilbert responded

Thank you for your kind words! We truly appreciate you taking the time to share your experience. Scott and the team work hard to make sure every customer is treated with respect and that every vehicle receives the best possible care. We're glad to hear you were satisfied with both the service and the work done on your car. We look forward to helping you again in the future!

March 10, 2026

Very professional and smooth service, like the fact that I saw a video when the car was being inspected More

by ajdpurple
Recommend Dealer
Yes
Employees Worked With
Kevin Dittler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Dittler
Print
Mar 10, 2026 -

Audi Gilbert responded

Thank you for the kind review! We’re glad to hear you had a smooth and professional experience. Providing a video during the inspection is one of the ways we try to keep our customers informed and confident about the service their vehicle is receiving. We truly appreciate your feedback and look forward to helping you again in the future!

March 10, 2026

Customer Service was phenomenal as always! The team was extremely helpful and communicative. Looking forward to many more years as an Audi customer. More

by jocelynyhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dittler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando, Chad Ludwig
Print
Mar 10, 2026 -

Audi Gilbert responded

Thank you for the wonderful review! We’re thrilled to hear that our team provided the phenomenal service you’ve come to expect. It means a lot to us that you appreciate the helpful and communicative experience. We truly value your loyalty and look forward to taking care of you and your Audi for many more years to come!

March 09, 2026

I consistently experience excellent customer care from the Audi Gilbert service department. That is very important to me as as Audi owner and customer. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 10, 2026 -

Audi Gilbert responded

Thank you for your kind words and continued trust in our service team! We’re delighted to hear that you consistently experience excellent customer care from our service department. Providing a great experience for our Audi owners is very important to us, and we truly appreciate your loyalty. We look forward to serving you again!

March 08, 2026

Jennessa Hoenjet was patient and knowledgeable leading us through the process. We never felt pressure. More

by punzelt59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahamed Barakath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennessa Hoenjet
Print
Mar 10, 2026 -

Audi Gilbert responded

Thank you for your wonderful review! We're so glad to hear that Jennessa was patient and knowledgeable while guiding you through the process. It's great to know you felt comfortable and never pressured—providing a relaxed and helpful experience is very important to us. We truly appreciate your feedback and hope you enjoy every moment with your new vehicle!

March 07, 2026

Scott was very attentive to our needs. He was transparent regarding time needed to complete the service. He also provided information that helped us get an approved insurance claim. More

by PHXKBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 10, 2026 -

Audi Gilbert responded

Thank you for taking the time to leave such a kind review. We’re happy to hear that Scott was attentive to your needs and kept you well informed throughout the service process. Transparency and clear communication are very important to us, and it’s great to know Scott delivered that experience for you. We’re also glad he was able to provide helpful information that assisted with getting your insurance claim approved. Your feedback means a lot to our team. Thank you again for your support, and we look forward to helping you in the future!

March 07, 2026

We’ve been customers of this dealership for over three years and have always been happy with their level of service and care. More

by nayajean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahamed Barakath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aria Thompson
Print
Mar 07, 2026 -

Audi Gilbert responded

Thank you for your continued trust and for being a loyal customer for over three years! We truly appreciate your kind words and are glad to hear you’ve been happy with our service and care. We look forward to serving you again in the future.

March 06, 2026

I was having intermittent issues that were hard to trace but the guys in the Service department worked hard to figure out my car’s issues. It took several days but they were kind enough to provide me with a More

by lawest
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 07, 2026 -

Audi Gilbert responded

Thank you for your thoughtful review! We’re glad Scott and our Service team were able to track down the issue and get everything resolved for you. We appreciate your patience during the process and are happy we could keep you on the road with a loaner vehicle. It means a lot to hear that you had a great experience with our team and customer service. We truly appreciate your support!

March 04, 2026

It was my first oil change and I must say everyone was helpful and knowledgeable. My advisor explained what will be done and how much it would cost. He was right on. It was a pleasant experience. More

by brucedixon538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 04, 2026 -

Audi Gilbert responded

Thank you so much for your kind words and for choosing Audi Gilbert for your service needs. We’re thrilled to hear that our team was helpful, and that your advisor clearly explained the services and costs. We truly appreciate your feedback and look forward to seeing you again in the future!

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