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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,781 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,781 reviews

June 13, 2023

Don't remember person I worked with . . He was very good. I did not appreciate the dog wandering around More

by bethrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Beth and it's disappointing to learn that we missed the mark here.

June 13, 2023

5 They are always attentive, fair and pleasant. I won't shop anywhere else Great store! More

by JSHOES010
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Macedon
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Jun 13, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

June 13, 2023

Routine visit, no drama Oil change, tire rotation, diagnostics, completed per time quoted Good experience More

by john.vanalstyne
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

June 13, 2023

Had a warning light come on. Called Service, and they said bring it in. Greeted as I pulled in. Explained the issue. Resolved the issue. On my way! More

by scotttoriumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept not Sales
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, Scott, we look forward to having you as one of our valued customers for many more years to come!

June 13, 2023

I had an overall Excellent experience with a very efficient service, very nice staff and transparent pricing. More

by SHWETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 13, 2023

A great dealership - always very polite and accommodating to my requests and needs! Would recommend. More

by haleyvoss28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Haley, please let us know.

June 12, 2023

We went to the dealership with a specific car in mind and had done our homework, which was very helpful because we already knew that they include and charge for Simonizing on all their cars. Carlo Gilli was More

by JRAC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that Carlo had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

June 12, 2023

Again… The Audi team & Mikaela Vall made our visit smooth and simple. Mikaela has been so great to work with. Always lovely on the phone and in person. She is Intelligent and well spoken as she makes the wor More

by bennyl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela Vall
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Jun 12, 2023 -

Audi Hoffman Estates responded

Benny, Thank you for your business and this review. We're happy to hear Mikaela and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 12, 2023

Great offers and quality service. Work diligently with their customers and provide assistance when necessary. More

by Banzai316
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Jun 12, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. Tim and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 11, 2023

Carlo made the buying process exceptionally smooth - it was truly a pleasure working with him! He made sure we understood all the details of the purchase and went the extra mile to present us with all vehi More

by S5Guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Carlo to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

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