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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,737 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,737 reviews

May 24, 2023

Friendly and courteous staff. Tim Machongga was very professional and explained the service process. Hoffman Estates location is neat and clean. More

by Paulette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machongga from Service Department
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May 25, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Paulette, and look forward to your next visit.

May 23, 2023

Communicated well. Text with video follow up was great. Kept me updated. Provided loaner vehicle while my car was in service. Resolved the issue More

by TSECKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
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May 24, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! Tim and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 21, 2023

Isabela provided a great experience despite numerous setbacks in the process. She went out of her way to address all the issues that came up. More

by mndunfee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Isabela met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

May 21, 2023

Great service. I was out and ready to go within the hour. I received the multi point inspection to review. Thank you More

by HELLOSHEYKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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May 21, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

May 20, 2023

Great experience. Helpful kind efficient I would recommend to others. Tim was very helpful. well done. More

by raryba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
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May 21, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

May 20, 2023

Andy is very rude and treats women badly. He yells and is sarcastic. He needs to be replaced More

by janice4796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Iman Panah
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May 24, 2023 -

Audi Hoffman Estates responded

Janice, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 20, 2023

Great experience, great people, always a pleasure to deal with. Fantastic!!!! They go above and beyond. More

by KJIGALOV
Recommend Dealer
Yes
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May 22, 2023 -

Audi Hoffman Estates responded

It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership!

May 19, 2023

Tim in the service department is Amazing! !!! Go ask for Tim in service department for all your Audi services he’s the Man! More

by sadi1068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
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May 19, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. We will make sure to pass along your kind words to Tim! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 15, 2023

Class Act! Mikaela Vall has been fantastic to work with. Detailed with great communication to me on the issues I was experiencing. She even went as far as sen More

by bennyl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela Vall
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May 15, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Mikaela here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

May 15, 2023

He refused to work on my car. He tried to convince me that the issue with my car is normal. Simply not true. They acknowledged that I had an issue and attempted to fix it. After w More

by Ilir.ramani
Recommend Dealer
No
Employees Worked With
Andy
Report | Print
May 18, 2023 -

Audi Hoffman Estates responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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