Audi Hoffman Estates

Great offers and quality service. Work diligently with their customers and provide assistance when necessary. Work diligently with their customers and provide assistance when necessary. More

We went to the dealership with a specific car in mind and had done our homework, which was very helpful because we already knew that they include and charge for Simonizing on all their cars. Carlo Gilli was had done our homework, which was very helpful because we already knew that they include and charge for Simonizing on all their cars. Carlo Gilli was great - he patiently explained the benefits of additional products they offer, but he didn't pressure us for an upsell. He walked us through the sales process, and saved us some money with financing. I felt the whole process was very transparent, and in the end, we got a great car at a very competitive price. More

Carlo made the buying process exceptionally smooth - it was truly a pleasure working with him! He made sure we understood all the details of the purchase and went the extra mile to present us with all vehi was truly a pleasure working with him! He made sure we understood all the details of the purchase and went the extra mile to present us with all vehicle options! Ask for Carlo when visiting Audi of Hoffman Estates! More

Its a 50/50, on the type of energy I receive, doing business here. I've had service done, on several occasions. This most recent interaction, the head mechanic, felt it necessary to explain to me, that business here. I've had service done, on several occasions. This most recent interaction, the head mechanic, felt it necessary to explain to me, that "I can't get my car back, until I pay the bill", as I was just inquiring about, how soon they could get started on ordering the part. I obviously, took the high road, and moved in, to business however, it doesn't leave you feeling well, driving an Audi, and experiencing this. Job was completed. More

They do great work here. I always bring both my Audis here for service. Been coming here for over 12 years. I always bring both my Audis here for service. Been coming here for over 12 years. More

Taking our car to Audi went very smoothly and communication was excellent. The awesome loaner car was very much appreciated. Our Tech Eric Weix was excellent. communication was excellent. The awesome loaner car was very much appreciated. Our Tech Eric Weix was excellent. More

Four times back to service before sensor replaced No offer of loaner and no offer of any kind of restitution Not the kind of service and customer service expected offer of loaner and no offer of any kind of restitution Not the kind of service and customer service expected More

Like the honesty of the technician and the video when they showing tat they already start working on my car . they showing tat they already start working on my car . More

My only concern about the experience was my booking. I went online to schedule the appt which was great. When I showed up at my noon appt I was informed it was lunchtime and I’d have to wait an hour for I went online to schedule the appt which was great. When I showed up at my noon appt I was informed it was lunchtime and I’d have to wait an hour for things to begin. This was really annoying since the scheduling didn’t reflect that. The servicer said I should have called for the appt but that was never represented. The actual servicing was a solid experience. More

I had a flat tire and came in and the dealer took the car and had my tires replaced and ready without appointment. In addition makayla used the warranty on the tire to get it paid for. Awesome service. and had my tires replaced and ready without appointment. In addition makayla used the warranty on the tire to get it paid for. Awesome service. More