Audi Hoffman Estates

I took my car in to get a second key that was not available at the time I purchased my used car. I was offered a loaner car, but I decided to wait because the estimated time was an hour. After wait available at the time I purchased my used car. I was offered a loaner car, but I decided to wait because the estimated time was an hour. After waiting 2 hours, I asked about the status of my key. I was told by the service manager that he was told that I took a loaner car and it would be at least 30 more minutes. No apologies or any acknowledgement that something did not go right. I asked him to arrange for the loaner car. He made a call to someone. I waited another 20 minutes without a loaner car. I had to find Dan the used car manager to get a loaner car. I understand that things don't always go to plan or estimate, but the complete lack of communication or concern that things were not going to plan is unacceptable. More

Exceptional service by Andy and the service department. Always the best service and great team. Always the best service and great team. More

quick polite fast nice personal clean room nice cars good people good location fast service people good location fast service More

Polite service advisor. Pleased with the cost of my oil change. I would no make another appointment for 12. The online booking allowed me to, but most of the mechanics were Pleased with the cost of my oil change. I would no make another appointment for 12. The online booking allowed me to, but most of the mechanics were in lunch. Waited a bit longer than I wanted More

Service was completed in the time frame quoted. All issues were addressed during this visit. Vehicle was washed and delivered clean upon arrival. All issues were addressed during this visit. Vehicle was washed and delivered clean upon arrival. More

They helped me tremendously after buying car from another dealership. Got everything fixed immediately. Will definitely be purchasing my upgrade from them! dealership. Got everything fixed immediately. Will definitely be purchasing my upgrade from them! More

The customer service provided by Iman was outstanding. I didn’t like however that I had to negotiate the interest rate on my loan bringing to them a competitors offer for a loan. I took a lot of effort on I didn’t like however that I had to negotiate the interest rate on my loan bringing to them a competitors offer for a loan. I took a lot of effort on my part and it was ultimately unnecessary More

Efficient, friendly got out of the the dealership as promised. Car was washed and technology was great promised. Car was washed and technology was great More

Very respectful people and I didn't have to wait as long as they estimated. Everything was explained clearly. I like the live video of their findings. as they estimated. Everything was explained clearly. I like the live video of their findings. More

Carlo was very helpful and made the process very straightforward! From the first initial email, I picked up my vehicle in less than one week! Carlo was very patient and friendly when answering my qu straightforward! From the first initial email, I picked up my vehicle in less than one week! Carlo was very patient and friendly when answering my questions before and after the sale. More