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Audi Hoffman Estates
Hoffman Estates, IL
5,737 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,737 reviews
June 05, 2022
Carlo was straight to the point about business and didn’t waste any time. He also was very accommodating. waste any time. He also was very accommodating. More
by rchengchicago
Employees Worked With
June 04, 2022
From when I first walked into the showroom until the final day picking up my new car Eddie Duranovic was very well versed on the Audi vehicle. He also was not a pushy salesperson, which is greatly appr final day picking up my new car Eddie Duranovic was very well versed on the Audi vehicle. He also was not a pushy salesperson, which is greatly appreciated. More
by EILEENPOSTON
Verified CustomerEmployees Worked With
June 03, 2022
The entire experience was excellent. Can’t say enough good about Audi Hoffman Estates and Carlo Gilli. Fantastic experience. Loved the clean facility and greatly appreciated the profess Can’t say enough good about Audi Hoffman Estates and Carlo Gilli. Fantastic experience. Loved the clean facility and greatly appreciated the professionalism from Carlo. Would highly recommend Audi Hoffman Estates and strongly suggest anyone interested work with Carlo. More
by celebrity34
Employees Worked With
June 02, 2022
Had early morning appointment. Took the car when scheduled. Completed about 30 minutes ahead of schedule. No hidden surprises. Very satisfied. Took the car when scheduled. Completed about 30 minutes ahead of schedule. No hidden surprises. Very satisfied. More
by Matt
Employees Worked With
Tim Machonga, Mike Colles
May 31, 2022
My brakes were failing and needed immediate attention. I did not have an appointment but was allowed to leave my car and the service would be worked in. With timely updates I drove off with new brakes the I did not have an appointment but was allowed to leave my car and the service would be worked in. With timely updates I drove off with new brakes the next day feeling happy and safe. More
by JPARRISH503
Employees Worked With
Tim
May 27, 2022
Hi Andy. I most definitely did not have a 5 star experience. My car was there a full day longer than it had to be. If someone, Mike or anyone else, that knew I most definitely did not have a 5 star experience. My car was there a full day longer than it had to be. If someone, Mike or anyone else, that knew there was an upset customer calling and texting messages all afternoon with no return call until I spoke to McKala who was very nice and understanding and promised to finally get someone to pick up their phone and talk to me. I had to get mad at Mike and point out his contradictions and sarcasm to finally get him to change his attitude and get you to go on a drive with me and my husband, in which you did verify the issue with the transmission. At least you didn't say "it's just an Audi thing" as I was told at my previous visit when the car was still under warranty. Then you very kindly found an update which was great but then wanted $400 to do something as easy as running an update that may or may not take care of the problem. I would have been the happiest 5 star reviewer if you would have at least tried to fix it with the update. I would think customer's would be notified of anything that would make the car better in any way at all so they would have the best functioning car possible. Audi's name is on it. There was an update made for some reason. Audi wouldn't send out a survey if someone didn't care if they had an unhappy customer especially that could have been eaisly avoided. I would only give 2 stars and that's only because of Lucaz and McKala. Management of the service department would not receive any stars. I had to fight my way through 2 days and it wasted my time when I could have been working, and my husband's time for getting me there and back. This is just my honest review. More
by TN
Employees Worked With
Mike Colles
