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Audi Hoffman Estates
Hoffman Estates, IL
5,736 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,736 reviews
Verified Customer
February 08, 2022
My car was with the dealership for a week and a half before the service was completed. I was initially quoted $1700+ and had to convince them that I had a warranty. When the service was completed, the t before the service was completed. I was initially quoted $1700+ and had to convince them that I had a warranty. When the service was completed, the total bill was half the original quote which led me to believe that I would have been overcharged if I didn’t have the warranty. I was barely greeted when I walked in to the dealership and they tried to charge me for a battery for my key fob (I’ve never been charged before). After all of this, one of the recall items is still not fixed. I’m working up the energy to go back. More
by LESLEYROBERTS172
Employees Worked With
I’d rather not name individuals
February 07, 2022
Would not any stars if i had the option but to start we brought the truck in for a over heating problem and after paying more than 3k on parts the technicians thought was the problem, had to bring the truc brought the truck in for a over heating problem and after paying more than 3k on parts the technicians thought was the problem, had to bring the truck back two more times for same issue after 2 days of getting it back and i was left with no vehicle for more than 3 weeks so them to keep replacing parta that would just make the truck worse or wouldn’t change anything. Andy the service manager was also no help at all. Really bad customer service. More
by Blopez10
Employees Worked With
Service manager Andy,
February 05, 2022
Was greeted immediately and all issues were resolved. I enjoyed the video from the service department explaining exactly what was done to my vehicle. enjoyed the video from the service department explaining exactly what was done to my vehicle. More
by C.LAVALLE
Employees Worked With
Patrick
February 03, 2022
Sabina was great! Kept me up-to-date with texts. They delivered the car correctly and were proactive with getting my order in early last year so I could get the car now. delivered the car correctly and were proactive with getting my order in early last year so I could get the car now. More
by MARGIEJANUS
Employees Worked With
Sabina Numanovic
